All systems are operational

Past Incidents

Tuesday 14th July 2020

No incidents reported

Monday 13th July 2020

No incidents reported

Sunday 12th July 2020

No incidents reported

Saturday 11th July 2020

Planned Maintenance - Storage Backend, scheduled 1 month ago

Planned infrastructure maintenance on NocTel's Storage Backend is scheduled for July 10th. Please see the following for details:

-Planned Maintenance Date: Friday, July 10th

-Planned Maintenance Window: 7 PM Pacific to 10 PM Pacific

-Expected Service Impact: No service impacts are expected to occur.

-Maintenance Scope: Necessary routine infrastructure maintenance to maintain optimal performance.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.

Friday 10th July 2020

No incidents reported

Thursday 9th July 2020

No incidents reported

Wednesday 8th July 2020

Inbound calling One-way Audio Issues | Fixed UPDATE

10:00am PST 2020-07-10 - The intermittent one-way audio issue caused by a routing issue with a national IP backbone has been corrected. If you are still experiencing problems with calls, please contact us at support@noctel.com.

6:30am PST - The carrier has identified a routing issue with a national IP backbone provider and has routed around the problem while they work to resolve the problem with the provider. The one-way audio problem should now be corrected for all NocTel users. Anyone that is still experiencing the problem should contact support@noctel.com with new call examples.

4:35pm PST - Calls inbound to NocTel phone numbers are experiencing occasional one-way audio due to a carrier routing issue. This is currently being identified and resolved.

1:16pm PST - NocTel is aware of an occasional reoccurring one-way audio issue where the caller cannot hear the recipient. The NocTel team is investigating the issue. If you experience this, please send an email to support@noctel.com with the call time, the caller's phone number, and the destination phone number.