Past Incidents

Planned infrastructure maintenance on NocTel's Storage Backend is scheduled for July 10th. Please see the following for details:

-Planned Maintenance Date: Friday, July 10th

-Planned Maintenance Window: 7 PM Pacific to 10 PM Pacific

-Expected Service Impact: No service impacts are expected to occur.

-Maintenance Scope: Necessary routine infrastructure maintenance to maintain optimal performance.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.

10:00am PST 2020-07-10 - The intermittent one-way audio issue caused by a routing issue with a national IP backbone has been corrected. If you are still experiencing problems with calls, please contact us at support@noctel.com.

6:30am PST - The carrier has identified a routing issue with a national IP backbone provider and has routed around the problem while they work to resolve the problem with the provider. The one-way audio problem should now be corrected for all NocTel users. Anyone that is still experiencing the problem should contact support@noctel.com with new call examples.

4:35pm PST - Calls inbound to NocTel phone numbers are experiencing occasional one-way audio due to a carrier routing issue. This is currently being identified and resolved.

1:16pm PST - NocTel is aware of an occasional reoccurring one-way audio issue where the caller cannot hear the recipient. The NocTel team is investigating the issue. If you experience this, please send an email to support@noctel.com with the call time, the caller's phone number, and the destination phone number.