UPDATE 2024-03-18 11:15 AM: The issue effecting access to NocTel Insight has been resolved. The issue was cause by a stuck process. Please contact support if you are still experiencing issues.
]]>Update: 2024-02-01 2:26PM - Our team arrived arrived on site and identified faulty equipment. The equipment has been replaced and service to Bear Prairie was restored. Our teams are continuing to monitor. If you are still having issues please contact support at help@noctel.com or call 360.837.7400
]]>-Planned Maintenance Date: Thursday, February 1st -Planned Maintenance Window: 2 AM - 6 AM PDT -Expected Service Impact: NocTel services may be temporarily affected for customers in the Mt. Norway, SE 13th St, and Nichols Hill areas. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: Necessary maintenance to finalize repairs to a damaged line.
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (help@noctel.com, 360.837.7400). Likewise, if you find your service is impacted post-maintenance, please immediately contact support.
]]>UPDATE: 2024-01-31 12:15 PM - Our team is onsite working to identify and correct the issue.
UPDATE: 2024-01-31 12:45 PM - Our team has made repairs, and traffic has returned to normal. Our teams are continuing to monitor. If you are still having issue please contact support at help@noctel.com or call 360.837.7400
]]>UPDATE 2024-01-24 12:30 PM: Our team is currently en route to investigate a potential fiber cut in the Mt. Norway area.
UPDATE 2024-01-24 12:50 PM: Our team is on-site in the Mt. Norway area and has confirmed a fiber cut as the root cause. Our team is currently working on repairs.
UPDATE: 2024-01-24 2:15: At this time our team has completed repairs and network traffic has returned to normal. If you’re still experiencing issues, please reach out to support at help@noctel.com or call us at 360.837.7400.
]]>2:32pm Power has been restored
2:38pm All network services have been restored.
]]>UPDATE 10:00 AM Pacific: We are continuing to see improvements to connectivity issues on PDX21, and our team is continuing to monitor. Please stand by for further updates.
UPDATE 6:50 AM Pacific: Our team is seeing some improvements to performance and connectivity on PDX21. Our team is continuing to work to fully resolve the intermittent connectivity issues affecting PDX21. Some users may still be experiencing intermittent connection issues. Please stand by for further updates.
PDX21 is experiencing intermittent connectivity issues that are preventing some user's extensions from connecting correctly. The NocTel team is investigating the problem. Please stand by for further updates.
]]>-Planned Maintenance Date: Thursday, September 21st, 2023
-Planned Maintenance Window: 3am - 4am
-Expected Service Impact: NocTel services may be temporarily affected for customers using the Fiber network on Mt Norway and Ammeter during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>UPDATE: Our team has implemented changes to resolve the issues causing slow load times on the control panel. Load times have returned to normal and our team is continuing to monitor.
]]>-Planned Maintenance Date: Saturday, July 22, 2023 and Sunday, July 23, 2023
-Planned Maintenance Window: 03:00 - 06:00 PT each day
-Expected Service Impact: NocTel services may be temporarily affected for customers using the Fiber Network at the during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability, performance and improved speeds.
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>-Planned Maintenance Date: 07/13/2023
-Planned Maintenance Window: 12am - 1am PDT
-Expected Service Impact: NocTel services will be temporarily affected for customers using FIBER within the Ammeter, West Ammeter, Mt Norway, and Nichols Hill neighborhoods during the maintenance window.
-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (help@noctel.com, +1.360.837.7400). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>Planned infrastructure maintenance on NocTel's FIBER is scheduled for Monday, July 3rd. Please see the following for details:
-Planned Maintenance Window: 4am - 6am
-Expected Service Impact: NocTel services may be temporarily affected for customers using a FIBER within the KNOLL or SKY neighborhoods at the during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>NocTel Fiber at Knoll Park is experiencing an issue that might affect a number of subscribers. Our team is actively working on identifying and correcting the problem. Please stand by for further updates.
]]>03:00 - UPDATE - Engineering is replacing degraded hardware during a maintenance window on 2023-04-21 from 0300-0500 to resolve this issue.
05:00 - FINAL - The equipment has been replaced and connectivity problems have been resolved.
]]>The NocTel Fiber Network at West Ammeter, Vernon, and Norway is experiencing intermittent connectivity problems as of 10:05am. The NocTel team is investigating the issue. Please stand by for further updates.
]]>NocTel engineers continue to monitor services for stability.
]]>The NocTel Fiber Network at Ammeter, Vernon, and Nichols is experiencing intermittent connectivity problems as of 5:30pm. The NocTel team is currently investigating the issue. Please stand by for further updates.
]]>-Planned Maintenance Date: 2023-01-06
-Planned Maintenance Window: 0100 - 0400
-Expected Service Impact: NocTel services may be temporarily affected for customers using voice services on PDX21 at the during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>Our support team has identified that some desk phones are not showing some extensions' in-use status properly. Inbound/outbound and direct extension to extension calls are not affected. Our team is investigating the cause and hopes to have this corrected shortly. Please stand by for further updates.
]]>-Planned Maintenance Date: Sunday, December 11, 2022
-Planned Maintenance Window: 3am - 9am PDT. EXTENDED TO 2PM
-Expected Service Impact: NocTel services may be temporarily affected for customers in the Norway, West Ammeter, Nichols and Vernon communities during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance
If you have questions or concerns regarding the planned maintenance, please contact the Fiber Support Team (help@noctel.com, +1.360.837.7400). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>The NocTel Fiber Network at West Ammeter is experiencing an outage as of 9:30am . The NocTel team has dispatched a tech to diagnose the issue. Please stand by for further updates.
]]>-Planned Maintenance Date: Saturday, October 8th
-Planned Maintenance Window: 1 AM - 4 AM Pacific
-Expected Service Impact: NocTel services may be temporarily affected for customers using NocTel's PDX19 and PDX26 VoIP servers during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance.
If you have questions regarding the planned maintenance, please get in touch with our Support Team at support@noctel.com (+1.503.764.4300). Please contact support if you find your service is impacted beyond the maintenance window.
]]>ISSUE 07:23 The NocTel Fiber Network is experiencing routing issues resulting in sporadic Internet service outages. The issue seems localized to the Vernon Rd, Norway, West Ammeter areas. The NocTel team is investigating the issue. Please stand by for further updates.
]]>3:30pm - Clark PUD is on-site and has identified an issue with an underground cable. They are currently awaiting excavation equipment. The estimated time of restoration is 8pm.
1:27pm - The Bear Prairie fiber optic network is experiencing issues due to a localized power outage. The NocTel team is awaiting restoration of power. Please stand by for further updates.
]]>16:50 Fiber splicing has begun.
16:18 New fiber is being installed through the damaged segment.
15:45 Crews are on-site to begin the repair.
14:10 It was identified that an excavator dug up and damaged a line feeding west from NocTel's equipment. Parts are being acquired to repair.
12:30 NocTel Fiber at Nichols Hill is experiencing issues that affect a number of subscribers. The NocTel team is investigating the issue. Please stand by for further updates.
]]>2:14PM - One fiber uplink is experiencing an outage due to a tree into power lines resulting in a substation failure at East Vancouver. The NocTel team has bypassed and shut down the affected uplink and no customer issues are expected. We continue to monitor the situation. Please stand by for further updates.
]]>Traffic has been routed through alternate providers. Any issues should be resolved but we are continuing to monitor.
An Internet routing issue outside of NocTel’s control has occurred. We are working on re-routing traffic through alternate providers and are monitoring the situation.
]]>UPDATE 14:15 - Our Team has identified the problem and are currently working on replacing failing equipment. More updates to follow.
ISSUE 12:25 - The NocTel Fiber Network is experiencing routing issues resulting in sporadic Internet service outages. The NocTel team is investigating the issue. Please stand by for further updates.
]]>The NocTel Fiber Network is experiencing issues that are causing random traffic delays with certain destinations. The NocTel team is investigating the issue. Please stand by for further updates.
]]>The NocTel Fiber transport network is experiencing issues that are causing packet loss. The NocTel team is investigating the issue. Please stand by for further updates.
]]>Planned infrastructure maintenance on NocTel infrastructure is scheduled for Tuesday, April 19th. Please see the following for details:
If you have questions or concerns regarding the planned maintenance, please contact the Support Team at support@noctel.com.
]]>NocTel has received a notice that a carrier is experiencing transport issues that may affect outbound international calls. The underlying carriers are working with the affected carrier to correct the impairment.
Affected Components: Outbound calls to international numbers outside the United States.
]]>UPDATE 6:05 AM Pacific: Inbound call has been restored and affected NocTel Flow instances are now operational. Our team continues to monitor the situation for stability.
NocTel is investigating an issue affecting inbound calls and NocTel Flow. Please stand by for further updates.
]]>If you have questions or concerns regarding the planned maintenance, please contact the Support Team at support@noctel.com.
]]>Our team is investigating an issue affecting access to NocTel sites and services. Please stand by for further updates.
]]>7:49AM PST - NocTel has received a notice that a local carrier is experiencing transport issues that may affect some customers. Underlying carriers are working with the affected carrier to correct the impairment.
Affected Components: Inbound Calls to Canadian-based numbers
]]>The NocTel Fiber Network is experiencing intermittent weather-related issues affecting service. The NocTel team is monitoring the issue. Please stand by for further updates.
]]>UPDATE: 3:30 PM Pacific - Our team is continuing to investigate an issue with outbound faxing via Fax Machine Adaptors (FMAs) and via the NocTel web portal. Inbound faxing is not affected at this time.
UPDATE: 5:57 PM Pacific - Faxing services have been restored.
]]>08:05 - The NocTel Insight web service is experiencing issues that are causing errors accessing the site. The NocTel team is investigating the issue. Please stand by for further updates.
]]>-Planned Maintenance Date: Saturday, February 19th - Sunday, February 20th -Planned Maintenance Window: 11:00 PM to 2:00 AM Pacific
-Expected Service Impact: NocTel Go services may be temporarily or intermittently affected for customers using a NocTel Go during the maintenance window. Long-term and chronic system stability and use issues shall not occur. -Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post-maintenance, please immediately contact support.
]]>10:25 am - NocTel Insight is still experiencing issues after restarting services. We are currently investigating the issue.
09:46 am - NocTel Insight reporting platform is experiencing issues with the web application. We are currently restarting services and reporting should be running again around 20 minutes. Please stand by for further updates.
]]>UPDATE 8:25 AM Pacific: Our teams have identified a server issue impacting inbound faxes and are working to correct it. Outbound faxes at this time remain operational.
UPDATE: 7:30 AM 2022-02-01: Inbound faxing service has been corrected at this time.
]]>NocTel Fiber network is currently experiencing a service outage. The NocTel team is investigating the issue. Please stand by for further updates.
]]>2:10pm The Norway area is experiencing issues that are causing errors. The NocTel team is investigating the issue. Please stand by for further updates.
]]>7:50 AM UPDATE: NocTel Fiber teams are en route to address the power issue affecting service for Vernon Rd. The team should arrive onsite momentary to restore backup power systems.
7:55 AM UPDATE: Our team has restored backup power systems for the Vernon Road area at this time.
]]>1:10 PM UPDATE: Fiber teams are continuing to investigate the issue, causing the impairment to service, and actively working to correct it.
1:40 PM UPDATE: Our Fiber teams continue to investigate the service impairment. Crews are on the ground checking key infrastructure points for weather-related damage. Updates to follow.
2:30 PM UPDATE: Our Fiber teams continue to investigate the service impairment. Crews are on the ground checking key infrastructure points for weather-related damage. Updates to follow.
3:10 PM UPDATE: Our Fiber team discovered some downed trees interfering with hardware. They are currently working on removing the trees and ensuring that the hardware is functioning as it should. Updates to follow.
5:51 PM UPDATE: We are still experiencing brief intermittent outages and have scheduled additional repair work for tomorrow. Thank you for your patience as our team braves the storms to resolve this issue. Please be safe and we'll have additional updates tomorrow morning.
]]>-Expected Service Impact: NocTel services may be temporarily affected for customers using the NocTel Fiber services at the locations during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>4:42pm - The Norway region is experiencing issues that are causing errors during the current heavy snow event. The NocTel team is investigating the issue. Please stand by for further updates.
]]>UPDATE 11:00a - NocTel has observed wind-related troubles at one of our locations and will be making improvements to correct this issue.
9:50a - The Norway and West Ammeter fiber services are experiencing issues that is causing an intermittent service impairment. The NocTel team is investigating the issue. Please stand by for further updates.
]]>1:50 PM: NocTel has received reports of call quality issues on inbound calls. We have identified that the problem is with a downstream provider. NocTel is currently engaged with the carrier, and they are working to resolve the issue. Updates to follow.
]]>-Planned Maintenance Date: Sunday, October 10, 2021
-Planned Maintenance Window: 3am - 6am PST
-Expected Service Impact: NocTel services may be temporarily affected for customers using NocTel Fiber in all areas during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance for UPS replacement and router software upgrades.
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>2021-10-01 6:30 AM - We continue to see network stability and call completion from the national carrier at this time.
2021-09-30 9:30 AM - The national carrier is reporting improved call completion and network stability. Our team continues to monitor the situation but is seeing improvements to inbound calls completions.
2021-09-29 4:20 PM - The upstream provider is experiencing additional effects of the DDoS attack on their network. NocTel users may experience intermittent issues with inbound calls, including voice quality issues and/or one-way audio. Our team continues to monitor the situation.
2021-09-29 1:15 PM - The upstream provider continues to correct and mitigate the effect of the DDoS attack on their network. NocTel users may experience intermittent issues with inbound calls, including voice quality issues and/or one-way audio. Our team continues to monitor the situation.
2021-09-29 11:15 AM - The upstream provider continues to correct and mitigate the effect of the DDoS attack on their network. NocTel users may experience intermittent issues with inbound calls, including voice quality issues and/or one-way audio. Our team continues to monitor the situation.
2021-09-29 8:30 AM - The upstream provider continues to correct and mitigate the effect of the DDoS attack. While inbound calling has improved, users may still see intermittent issues with inbound calls. It appears that inbound calls from Verizon users are affected more than others currently. We still advise using emergency routing to bypass menus with caller input options at this time.
2021-09-28 1:00 PM - The carrier is still investigating the issue and working on mitigation efforts. The NocTel Support Team continues to monitor the situation.
2021-09-28 12:00 PM -The carrier is still investigating the issue and working on mitigation efforts. The NocTel Support Team continues to monitor the situation.
2021-09-28 6:30 AM - NocTel sees inbound call issues related to the DDoS attack on a national carrier returning at this time. NocTel users may see issues with inbound calls completing, DFMT (touchtone), and call quality. We are re-opening tickets with the carrier.
4:30 PM - The national carrier has implemented mitigation efforts and other security protocols to lessen the effect of several DDoS attacks on their network. The carrier is currently reporting most services have been restored and is continuing to monitor. NocTel has seen the return of DTMF (touchtone) and improved inbound calling. Our team will continue to monitor
1:10 PM - NocTel is continuing to monitor the issue and engage with the carrier. The national carrier is still investigating and working on mitigation and repairs.
11:10 AM - The national carrier is currently continuing to investigate the incident and is working on mitigation efforts.
10:00 AM - The national carrier is continuing to investigate the incident and is working on mitigation efforts.
9:00 AM - The issue with the national carrier is also causing issues with DTMF (Touchtone inputs) at this time. The NocTel team is engaging with the carrier on the issue.
8:00 AM - NocTel has received a notice that a national carrier is experiencing issues that may prevent inbound calls and inbound SMS to some NocTel customers. Our underlying carriers are working to correct the impairment. Outbound local calling is not affected at this time, although 911 routing services may be affected.
Affected Components: INBOUND CALLING
]]>UPDATE 2:30pm PST - NocTel is observing a higher rate of calls being delivered to our network from the affected carrier. We will continue to monitor for changes.
12:30pm PST - NocTel has received a notice that a national carrier is experiencing issues that may prevent inbound calls and inbound SMS to some NocTel customers. Our underlying carriers are working to correct the impairment. Outbound local calling is not affected at this time, although 911 routing services may be affected.
Affected Components: INBOUND CALLING
]]>5:45 PM - Hardware failure causing issues with Vernon Rd Internet. Technician is en route with replacement equipment.
5:25 PM - Power has been restored to the Mt Norway, West Ammeter, and Ammeter areas.
5:00 PM - Generators have been placed at necessary locations to ensure equipment is powered on and providing Internet.
3:49 PM - NocTel Fiber is experiencing a major outage due to a localized power outage affecting the Bear Prairie, Vernon Rd, Mt Norway, and West Ammeter areas.
]]>-Planned Maintenance Date: Monday, August 30th
-Planned Maintenance Window: 3:00 AM to 5:00 AM PDT
-Expected Service Impact: NocTel services will be temporarily affected for customers using a PDX20 during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: The technicians will be replacing and upgrading hardware on PDX20 to improve backend stability and performance
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post-maintenance, please immediately contact support.
]]>UPDATE 15:11 - Technician is on site and currently working to resolve the hardware issue.
UPDATE 14:23 - Issue has been identified as a hardware failure. Technician is en route to resolve the issue.
PDX20 is experiencing issues that are causing issues with inbound/outbound call traffic. The NocTel team is investigating the issue. Please stand by for further updates.
]]>If you have questions or concerns regarding the planned maintenance, please contact the Support Team at help@noctel.com.
]]>The NocTel Go iOS and Android mobile clients are experiencing issues that are causing inbound call failures. The NocTel team is investigating the issue with the application vendor. Please stand by for further updates.
]]>If you have questions or concerns regarding the planned maintenance, please contact the Support Team at help@noctel.com.
]]>Sunday 06:03 AM - The NocTel Fiber network is experiencing issues that are causing localized outages due to uplink outages. The NocTel team is investigating the issue. Please stand by for further updates.
]]>If you have questions or concerns regarding the planned maintenance, please contact the Support Team at help@noctel.com.
]]>If you have questions or concerns regarding the planned maintenance, please contact the Support Team at help@noctel.com.
]]>We apologize for any inconveniences experienced during the unavailability interval. Please report any issues to support@noctel.com.
]]>The following VoIP Servers are affected: PDX12, PDX13, PDX14, PDX19
UPDATE 11:10 PDT: Service to NocTel's main site has been restored. Our server teams are working to correct issues affecting some VoIP servers.
UPDATE 10:40 PDT: The problem impacting NocTel Servers PDX12, PDX13, PDX14, PDX19, and select Flow instances have been resolved at this time. Our team is continuing to monitor to ensure all systems are working. Delivery of some voicemail and notices may be delayed. If you are still having problems please reach out to our support team at support@noctel.com.
]]>The NocTel Fiber uplink is experiencing issues that are causing sporadic outages. The NocTel team is investigating the issue. Please stand by for further updates.
]]>Planned infrastructure maintenance on NocTel's core routing infrastructure is scheduled for Sunday, 14 March 2021. Please see the following for details:
-Planned Maintenance Date: Sunday, 14 March 2021
-Planned Maintenance Window: 3AM - 6AM PDT
-Expected Service Impact: NocTel services may be temporarily affected for customers using NocTel Fiber at the during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: Necessary infrastructure maintenance including hardware upgrades to improve backend stability and performance.
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>Tuesday 11:45 PM - The Ammeter NocTel Fiber network is experiencing issues that are causing localized outages due to power outages. The primary core network is online via generator and NocTel staff are working to power remote POPs with redundant power at this time. The NocTel team is investigating the issue. Please stand by for further updates.
]]>-Planned Maintenance Date: Saturday, March 6th
-Planned Maintenance Window: 7 AM - 7 PM PDT
-Maintenance Scope: NocTel will be migrating to a new ticketing system on March 6th. During the migration, our team will still be able to receive support tickets at support@noctel.com. During the migration, tickets submitted may not receive an automated response. Our team will be checking for new tickets regularly. If you are experiencing a complete outage and do not receive a reply within 15 minutes of submitting a ticket, please call our main support line at 503.764.4300.
]]>-Planned Maintenance Date: Sunday, 5 March 2021
-Planned Maintenance Window: 3AM - 6AM PDT
-Expected Service Impact: NocTel services may be temporarily affected for customers using NocTel Fiber at the during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: Necessary infrastructure maintenance including hardware upgrades to improve backend stability and performance.
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>-Planned Maintenance Date: Sunday, 28 February 2021
-Planned Maintenance Window: 3AM - 6AM PDT
-Expected Service Impact: NocTel services may be temporarily affected for customers using NocTel Fiber at the during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: Necessary infrastructure maintenance including routing changes to improve backend stability and performance.
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>The NocTel Fiber network is experiencing issues due to a power outage in Vancouver. The NocTel team is investigating the issue, although we are unable to get to the affected site due to snow. Please stand by for further updates.
]]>UPDATE 03:00 AM - The team has identified a failed UPS for one backup link and is in the process of replacing it.
12:27 AM - The NocTel Fiber network is experiencing issues that are causing sporadic outages due to weather and power. The NocTel team is investigating the issue. Please stand by for further updates.
]]>Planned infrastructure maintenance on NocTel's Vernon Rd infrastructure is scheduled for Sunday, 7 February 2021. Please see the following for details:
-Planned Maintenance Date: Sunday, 7 February 2021
-Planned Maintenance Window: 3AM - 6AM PDT
-Expected Service Impact: NocTel services may be temporarily affected for customers using NocTel Fiber at the during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: Necessary infrastructure maintenance including routing changes to improve backend stability and performance.
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>8:15AM UPDATE - An upstream provider has dispatched personnel to look at a failed piece of equipment. The ETA for their arrival is 10AM.
The NocTel Fiber Network is experiencing issues that are causing a service interruption. The NocTel team has identified the issue as a carrier router problem and they have dispatched personnel to investigate the issue. Please stand by for further updates.
]]>6:23 AM UPDATE - Service has been restored to the Vernon Road area at this time via back-up generators. If you are still experiences issues, please reboot your router and connected equipment. If issues continue after that please contact support.
5:50 AM UPDATE - The NocTel Fiber team has identified a power issue on Vernon Road and is currently en-route to address the issue.
5:30 AM - The NocTel Fiber team is currently responding to an issue that is affecting the Vernon Road area. Updates to follow.
]]>Google has reported a partial Gmail outage. This may affect the submission of support tickets. If you are experiencing issues emailing support, please submit a support ticket at https://noctel.kayako.com/
]]>6:35 AM UPDATE - The equipment for the Vernon Road area has been placed on backup emergency power until the utility company can address the main power issue. Users may need to reboot their router and equipment. If you still have connection issues after rebooting please reach out to support at 360.837.7400.
6:00 AM - The NocTel Fiber team is currently responding to a power failure that is currently affecting the Vernon Road area. Updates to follow.
]]>7:20 PM UPDATE - The NocTel Fiber team has been informed of a local power outage in the area due to a fallen tree. The utility company's current estimated restoration is 11 PM. The NocTel team is currently en-route to restore service with a backup generator.
7:00 PM - The NocTel team is currently investigating the cause for an outage on the NocTel Fiber Network that effecting users in the Vernon Road area. Updates to follow.
]]>UPDATE - Monday, 12:30 - The affected breakers have been replaced.
UPDATE - Sunday, 14:07 - A second breaker trip occurred. Additional batteries have been placed inline while electrical system diagnostics continue.
The NocTel Fiber Core experienced a breaker trip that caused a service impairment. The NocTel team has restored service and is investigating the issue. Please stand by for further updates.
]]>12:35 PM - We have identified the issue as a faulty cable. It is currently being replaced.
12:06 PM - The NocTel fiber-optic network is experiencing issues with the Bear Prairie network. The NocTel team is investigating. Please stand by for further updates.
]]>-Planned Maintenance Date: Tuesday, November 3, 2020
-Planned Maintenance Window: 6am - 7am
-Expected Service Impact: NocTel services may be temporarily affected for customers using a NocTel Fiber during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: NocTel will be replacing and testing a damaged fiber optic cable.
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>-Planned Maintenance Date: Tuesday, October 22, 2020
-Planned Maintenance Window: 5am - 6am
-Expected Service Impact: NocTel services may be temporarily affected for customers using a NocTel Fiber during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: NocTel is doing necessary equipment relocation on fiber routing equipment in order to prepare for the upcoming winter weather.
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>-Planned Maintenance Date: Sunday, November 1, 2020
-Planned Maintenance Window: 8am - 9am
-Expected Service Impact: NocTel services may be temporarily affected for customers using a NocTel Fiber during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: NocTel will be replacing and testing a damaged fiber optic cable.
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>Orginal Maintenance Notice:
Planned infrastructure maintenance on NocTel's Vernon Rd fiber network is scheduled for October 27, 2020. Please see the following for details:
-Expected Service Impact: Our team will be replacing a failed cable starting at 07:00 on Tuesday, October 27th. We expect this to be repaired by 08:00. During this maintenance there may be intermittent or no connection. We will work to replace this as quickly as possible.
-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
Thank you for your patience as we improve your NocTel Fiber connection!
]]>-Planned Maintenance Date: Tuesday, October 22, 2020
-Planned Maintenance Window: 1am - 5am
-Expected Service Impact: NocTel services may be temporarily affected for customers using a NocTel Fiber during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: NocTel's upstream fiber carrier is doing necessary firmware upgrades on fiber routing equipment.
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>-Planned Maintenance Date: Tuesday, October 20, 2020
-Planned Maintenance Window: 3:30am - 5am
-Expected Service Impact: NocTel services may be temporarily affected for customers using a NocTel Fiber off the Vernon Rd node at the during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: Necessary infrastructure maintenance to improve fiber optic signal levels, stability and performance
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>-Planned Maintenance Date: Wednesday, September 30
-Planned Maintenance Window: 1 AM - 4 AM PDT
-Expected Service Impact: No service impact is anticipated. NocTel services may be temporarily affected for customers using PDX infrastructure during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance.
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post-maintenance, please immediately contact support.
]]>-Planned Maintenance Date: Tuesday, September 30
-Planned Maintenance Window: 1 AM - 3 AM PDT
-Expected Service Impact: No service impact is anticipated. NocTel services may be temporarily affected for customers using PDX infrastructure during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance.
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post-maintenance, please immediately contact support.
]]>9:05 AM UPDATE - The upstream carrier has identified the cause as a device power failure at the Camas site. Technicians are still en route to determine the root cause of the power lost and verify no further issues. NocTel is seeing traffic restored to user endpoints at this time but is continuing to monitor and waiting for confirmation from the upstream carrier that full service is restored.
8:25 AM UPDATE - Upstream carrier technicians are en route to the affected site in Camas with an ETA of 1 hour.
7:55 AM UPDATE - The upstream carrier has dispatched technicians to the affected site in Camas. The upstream carrier has given no ETA for service restoration at this time. NocTel continues to engage them on this issue.
7:15 AM UPDATE - NocTel has reviewed all its equipment to ensure it is functioning correctly and has identified no issue. We are awaiting updates from the upstream carrier.
6:40 AM UPDATE - We have identified the issue as an outage from an upstream provider. We are currently engaging with them to restore service.
6:05 AM - The NocTel fiber-optic network is experiencing issues due to a power outage. The NocTel team is investigating. Please stand by for further updates.
]]>01:30 AM September 9th - Clark PUD continues repairs to re-energize the Ammeter mountain. NocTel staff is awaiting updates.
10:30 PM - NocTel remains on-site awaiting updates from the power company.
8:30 PM - NocTel crews are still on-site awaiting power to be energized at our uplink location.
6:00 PM - NocTel Fiber has installed temporary power at Ammeter Rd to enable fiber customers to resume access. Power to other areas is still unavailable and will be restored when utility power is once again available.
3:50 PM - NocTel Fiber is experiencing a major outage due to a localized power outage. Power to the area was shut off due to local fires in the area. The NocTel team is awaiting the restoration of power. Please stand by for further updates.
]]>The connectivity is experiencing issues that are causing brief delays in connections due to uplink wind damage. The NocTel team is en-route to repair the issue. Please stand by for further updates.
]]>Update 5:45am - The Bear Prairie fiber-optic network is experiencing issues due to a localized power outage. The NocTel team is awaiting restoration of power. Please stand by for further updates.
UPDATE 4:23am - Power has been restored and NocTel is monitoring the site.
3:01am - The Bear Prairie fiber optic network is experiencing issues due to a localized power outage. The NocTel team is awaiting restoration of power. Please stand by for further updates.
]]>UPDATE 4:57am - Trees have damaged the power lines in the Vernon Rd area. Clark PUD has estimated the restoration to be complete by: 9/8/2020, 12:00:00 PM. NocTel is working to restore Internet services using temporary power and estimates this to be online by 06:00 AM.
The Vernon Rd fiber optic network is experiencing issues due to a localized power outage. The NocTel team is awaiting restoration of power. Please stand by for further updates.
]]>Planned Maintenance Date: 30 August, 2020
Planned Maintenance Window: 04:00 - 06:00 PST
Expected Service Impact: NocTel services may be temporarily affected for customers using NocTel Fiber during the maintenance window. While our engineers work hard to minimize impact, NocTel reserves the right to utilize the entire maintenance window if necessary. Long-term and chronic system stability and use issues shall not occur.
Maintenance Scope: Necessary power upgrade to improve stability and performance for the Vernon Rd region.
If you have questions or concerns regarding the planned maintenance, please contact NocTel Fiber Support Team (help@noctel.com, +1.360.837.7400). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>4:50 PM - NocTel is investigating an outage that is currently affecting Fiber services. Updates to follow.
]]>10:00 AM - The NocTel Fiber team has identified a fiber cut causing a complete outage for the Bear Prairie area. The support team is on-site and working to repair the cut. ETA on the repair is 2 hours. Update to follow as the team works to repair the fiber lines.
]]>Planned Maintenance Date: 16 August, 2020
Planned Maintenance Window: 04:00 - 06:00 PST
Expected Service Impact: NocTel services may be temporarily affected for customers using NocTel Fiber during the maintenance window. While our engineers work hard to minimize impact, NocTel reserves the right to utilize the entire maintenance window if necessary. Long-term and chronic system stability and use issues shall not occur.
Maintenance Scope: Necessary fiber controller unit firmware upgrade to improve stability and performance for Ammeter Rd and Bear Prairie regions.
If you have questions or concerns regarding the planned maintenance, please contact NocTel Fiber Support Team (help@noctel.com, +1.360.837.7400). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>The timeline of NocTel engineering's activities to address service and system repairs:
8:27 AM Pacific engineering team arrived at affected datacenter.
9:01 AM Pacific local voice services on PDX10, 11, and 19 were repaired, tested, and verified.
9:06 AM Pacific local voice services on PDX12 were repaired, tested, and verified.
9:26 AM Pacific local, some NocTel Flow accounts were repaired, tested, and verified.
9:32 AM Pacific local voice services on PDX16 were repaired, tested, and verified.
10:25 AM Pacific local voice services on PDX15 were repaired, tested, and verified.
11:31 AM Pacific local voice services on PDX13 were repaired, tested, and verified.
11:58 AM Pacific local, all Flow services restored.
12:06 PM Pacific local PDX14 voice services and faxing services repaired, tested, and verified.
2:11 PM Pacific local all services repaired, tested, and verified. Direct support conducted for affected accounts with specific configuration in proceeding hours.
In reflection of the incident, NocTel engineering recognizes architectural improvements to eliminate single points of failure and to reduce extent of "blast radius" when an incident - in general - occurs anywhere in the system or infrastructure. Longer term horizon, NocTel engineering already has ongoing and in-progress discussion, design, and implementation of a more performant and fault-tolerant architecture. In the interim, measures to address specific fault prone or high impact fault points will be implemented.
]]>If you are still having issues with inbound, outbound, or direct extension to extension calls, please let our support team know by sending a ticket to support@noctel.com
]]>Currently, users should not make any changes to their account via the control panel as the team works to resolve the issue. Some users may experience issues with outbound, and inbound calling. Voicemail and faxing are also affected at this time.
Updates to follow.
]]>Planned Maintenance Date: 2 August, 2020
Planned Maintenance Window: 06:00 - 08:00 PST
Expected Service Impact: NocTel services may be temporarily affected for customers using NocTel Fiber during the maintenance window. While our engineers work hard to minimize impact, NocTel reserves the right to utilize the entire maintenance window if necessary. Long-term and chronic system stability and use issues shall not occur.
Maintenance Scope: Necessary infrastructure power maintenance to improve backend stability and performance.
If you have questions or concerns regarding the planned maintenance, please contact NocTel Fiber Support Team (help@noctel.com, +1.360.837.7400). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>07:40a A battery backup failure has been identified and is being replaced.
12:10a The NocTel Fiber in Bear Prairie is experiencing issues. The NocTel team is investigating the issue. Please stand by for further updates.
]]>-Planned Maintenance Date: Friday, July 10th
-Planned Maintenance Window: 7 PM Pacific to 10 PM Pacific
-Expected Service Impact: No service impacts are expected to occur.
-Maintenance Scope: Necessary routine infrastructure maintenance to maintain optimal performance.
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>6:30am PST - The carrier has identified a routing issue with a national IP backbone provider and has routed around the problem while they work to resolve the problem with the provider. The one-way audio problem should now be corrected for all NocTel users. Anyone that is still experiencing the problem should contact support@noctel.com with new call examples.
4:35pm PST - Calls inbound to NocTel phone numbers are experiencing occasional one-way audio due to a carrier routing issue. This is currently being identified and resolved.
1:16pm PST - NocTel is aware of an occasional reoccurring one-way audio issue where the caller cannot hear the recipient. The NocTel team is investigating the issue. If you experience this, please send an email to support@noctel.com with the call time, the caller's phone number, and the destination phone number.
]]>NocTel Insight will be unavailable during the maintenance window. If you have questions or concerns regarding this planned maintenance, please contact us at support@noctel.com
]]>We will continue to monitor.
We apologize for any inconveniences experienced during the unavailability interval.
Update 2020-02-10 14:02:10 Pacific: NocTel is aware of additional reports of call quality issues specific to PDX15. NocTel Support and Engineering are continuing investigation to correct and root cause. More details and updates will follow as information or change in status occur.
Update 2020-02-11 9:42 Pacific: The issues has been resolved at this time and services have resumed as normal. Please report any new occurrences of the reported issue to support@noctel.com.
]]>-Planned Maintenance Date: Friday, January 31st
-Planned Maintenance Window: 3 to 4 AM PDT
-Expected Service Impact: Customers using PDX20 as their primary Talk node will be affected if no secondary Talk node is configured on extensions in the account.
-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
Update 2019-01-31 03:36 Pacific: Scheduled maintenance has concluded. PDX20 has been tested for call quality and performance, no issues were detected. Please submit any issues experienced on PDX20 to support@noctel.com from this time onward.
]]>Update 2019-11-24 5:28 PM Pacific: The internet routing issues upstream of NocTel on the east coast have been resolved. NocTel is monitoring stability of connectivity. Please report any lingering service impairments to NocTel at support@noctel.com or calling us at +1 503-764-4300.
]]>NocTel advises affected customer organizations to forward calls into main numbers to a designated mobile device in the interim. If you need assistance setting this, please contact us at +1 503-764-4300 or submitting a ticket to support@noctel.com.
Update 2019-11-22 11:06 AM Pacific: NocTel is engaged with the affected ISP on the issue. No ETA to recovery can be posted at this time. NocTel's original advisory to forward main numbers or high volume numbers to mobile devices remains in effect.
Update 2019-11-22 01:22 PM Pacific: NocTel has been in conversation and cooperation with the affected provider. The incident has been upgraded to a regional impacting event. NocTel does not anticipate services being restored during East coast operating business hours, but will work to resolve as early as possible with the provider and provide details on the incident.
Update 2019-11-22 5:50 PM Pacific: NocTel has made routing adjustments as a temporary correction for the outage in our east coast data center. Users that enabled call forwarding to workaround the incident's effects can unforward their number(s) at this time to resume normal call routing. If you need assistance with making changes to forwards, please contact support at support@noctel.com. If a phone or extension is offline, the users should power cycle the affected device.
Update 2019-11-22 5:30 PM Pacific: NocTel has resolved the internet routing issue with the affected upstream provider. Engineering will continue monitoring connection stability through Monday, November 25th. Please report any lingering service impairments to support@noctel.com or calling us at +1 503-764-4300.
]]>What: FMA Server backend upgrade
When: November 5th from 3:30 PM to 5 PM Pacific. 6:30 PM to 9:30 PM Eastern. 12:30 PM to 2 PM Hawaiian. This time frame is an estimate and may conclude early or extend as necessary.
Why: Functional and stability improvements to be implemented.
Scope: Faxing services are expected to be impaired or delayed during the maintenance window. We recommend avoiding using faxing services through an FMA device connected to an analog printer/fax machine during the maintenance window.
If faxes fail to deliver or send or are delayed during the maintenance window, we kindly ask you refrain from submitting support tickets on the topic. If faxes fail or are grossly delayed after maintenance has concluded, please notify us at support@noctel.com. Please be sure to include important details such as the FMA in question, time the fax was sent from or to the FMA, and pertinent phone numbers. Providing this information will allow us to better support you.
Update 4:47 PM Pacific local - Maintenance has concluded and all associated testing has indicated no issues. Thank you everyone for your patience.
]]>We apologize for any inconveniences experienced during the unavailability interval.
]]>-Planned Maintenance Date: Monday September 2nd
-Planned Maintenance Window: 7 AM to 8 AM Pacific (10 AM to 11 AM Eastern)
-Expected Service Impact: The NocTel online Knowledge Base will be inaccessible during the maintenance window. No other NocTel services will be affected.
-Maintenance Scope: Necessary maintenance to improve stability, performance, and apply security patches to the NocTel online Knowledge Base.
Please refrain from submitting support tickets regarding availability of the online Knowledge Base during the maintenance window. In the event maintenance must be extended updates will be posted as such.
]]>When: 5 PM Pacific August 27th, 2019 to 6 PM Pacific August 27th, 2019
What: Updates to extension latency graphs in the NocTel Control Panel will occur. This will not result in any changes in service availability on your account. The latency graphs and all historical data to date will be reset after change implementation for every non-virtual extension on your account.
If you have any concerns relating to this scheduled maintenance please contact us at support@noctel.com.
]]>Update 8/20 09:39 Pacific: NocTel Engineers have identified what is believed to be the root cause and the impairment and narrowed its scope to customers registered to pdx11, though customers in general may experience much longer than normal time to first ring for inbound calls. NocTel Engineers have begun working to correct the issue and hope to qualify remediation soon.
Update 8/21 06:43 Pacific: NocTel Engineers have implemented fixes to address the reported issue and have concluded our monitoring period. Affected services and infrastructure have been marked as fully operational. Please report any new occurrences of the reported issue to support@noctel.com.
]]>Update 2019-07-16 14:24 PDT: Several east coast-based customers have brought to NocTel's attention that latency in dialing out and trouble performing actions such as transferring calls is occurring. NocTel engineers are continuing investigation and will provide update as more details are available.
Update 2019-07-17 07:49 PDT: Connectivity issues out of NocTel's ATL data center are persisting. NocTel has recommended and migrated several affected customers off ATL based VoIP servers temporarily as engineers on-premise work to diagnose and correct. More updates and details will be provided as become available.
]]>-Planned Maintenance Date: Wednesday, June 12th
-Planned Maintenance Window: 0:00 to 03:00 PDT
-Expected Service Impact: NocTel services may be temporarily affected for customers using PDX Servers during the maintenance window. Some delay in voicemail and fax processing may occur. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance.
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>Update: The issue has been identified and corrected. NocTel engineers have performed validation tests against PDX16 and verified that calls can be originated and terminated without issue.
]]>-Planned Maintenance Date: Friday May 24th
-Planned Maintenance Window: 5:00 PDT to 6:30 PDT
-Expected Service Impact: Faxing services will be unavailable during the maintenance period.
-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance and enable bridge mode support for newer model FMA devices.
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>Update: Faxing services have been restored and NocTel engineers have tested faxing functionality through both FMA devices and the NocTel control panel. NocTel engineers have root caused the service outage to configuration change causing FMA devices to be unable to contact NocTel. Engineers are continuing observation of service stability throughout the rest of the day and into tomorrow.
Please report any ongoing issues with faxing to support@noctel.com
]]>-Planned Maintenance Date: Sunday, May 12
-Planned Maintenance Window: 5 PM to 6 PM Pacific
-Expected Service Impact: The NocTel Public Knowledge Base may become unavailable during the maintenance window. If you find content on the knowledge base does not load correctly during or after the maintenance window, it is recommended to clear your web browser cache and try again later. If the problem persists please contact NocTel Support noted below.
-Maintenance Scope: Planned upgrades to NocTel Public Knowledge Base to improve stability, performance, and security.
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>-Planned Maintenance Date: Friday April 27th
-Planned Maintenance Window: 10 PM Pacific (1 AM Eastern) to 4 AM Pacific
-Expected Service Impact: No impact to NocTel services are anticipated. The scope of work is localized to NocTel's US-WEST Portland, OR based data center and will not affect US-EAST (Atlanta) based customers.
-Maintenance Scope: Routine Storage Backend maintenance.
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>Engineering is actively working to assist the affected upstream carrier to restore inbound calling services to the affected customers. Updates will be provided throughout and affected customers will be notified upon resolution.
Update: NocTel Engineering has qualified that inbound calling services have been restored for affected customer accounts.
]]>The issue has been corrected. All systems are functioning normally with the NocTel team continuing to monitor. If you are still experiencing problems with inbound calls at this time, please submit a ticket to NocTel support at support@noctel.com.
]]>NocTel is observing for issues and engaged with the affected upstream provider on scope and qualification of issues. If you experience any issues with reliability of inbound and outbound calling, please notify us at support@noctel.com.
]]>If you are still experiencing call issues, please submit a ticket to support@noctel.com.
]]>The provider is aware of the outage. Updates on progress and status will be updated here.
]]>All incoming/outbound calls to the affected nodes have been restored at this time, and the NocTel team is currently monitoring the situation.
If you are still experiencing issues related to inbound/outbound calls, please contact support at support@noctel.com or 503.764.4300 (Toll-free at 888.400.4521)
]]>If you continue to experience issues, please contact support at support@noctel.com or call 503.764.4300 (888.400.4521)
]]>NocTel has received a notice that a local carrier is experiencing transport issues that may affect some customers. The underlying carriers are working to correct the impairment. Affected Components:
440 - Savannah, GA 446 - Macon, GA 448 - Pensacola, FL 472 - Chattanooga, TN 477 - Huntsville, AL 478 - Montgomery, AL
]]>If you are still experiencing issues, please contact support at support@noctel.com.
]]>The network issue affecting ATL10 and ATL11 has been diagnosed and resolved. All functions have been restored. If you continue to experience any further issues, please report them to support@noctel.com.
]]>Our team was alerted and quickly corrected the issue. Functionality has been restored to NocTel's main site, web-based control panel, and support knowledgebase. Our team is continuing to monitor to ensure stability.
If you have any further issues, please contact our support at support@noctel.com or 503.764.4300.
]]>-Planned Maintenance Date: July 13th, 2018
-Planned Maintenance Window: 3:00 AM Pacific to 5:00 AM Pacific
-Expected Service Impact: NocTel services for customers connecting handsets and devices through a Portland-based VoIP server will temporarily lose connectivity. This is expected to last a maximum of 15-20 minutes per VoIP server.
-Maintenance Scope: NocTel systems engineers will be performing necessary data center maintenance on Portland-based VoIP servers. This maintenance will be conducted on individual VoIP servers in sequence resulting in temporarily loss of connectivity.
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>-Planned Maintenance Date: Saturday June 23rd (2018-06-23)
-Planned Maintenance Window: 6 AM to 6 PM PDT
-Expected Service Impact: NocTel VoIP services for customers connecting to a PDX based VoIP server should not experience any degradation or loss of services during the maintenance window.
-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>-Planned Maintenance Date: Wednesday June 20th
-Planned Maintenance Window: 5 AM PDT to 12 PM PDT
-Expected Service Impact: No impact to services are expected for customers connecting to a PDX based VoIP server or related infrastructure
-Maintenance Scope: Planned infrastructure upgrade to improve backend stability and performance
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>-Planned Maintenance Date: Wednesday, April 25th
-Planned Maintenance Window: 6:30 AM - 9:00 AM PDT
-Expected Service Impact: NocTel services may be briefly affected for customers using a pdx VoIP server during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: Routine hardware maintenance to improve backend stability and performance
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>-Planned Maintenance Date: Saturday, March 24th
-Planned Maintenance Window: 5:00 AM - 7:00AM PDT
-Expected Service Impact: NocTel services will be temporarily down for customers using pdx11 or pdx12 during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: Necessary infrastructure maintenance, replacing failed redundant components on pdx11 and pdx12.
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>-Planned Maintenance Date: Saturday, March 24th
-Planned Maintenance Window: 7:00 AM to 10:00 AM PDT
-Expected Service Impact: No service impact is expected. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: A data center housing some NocTel servers are performing necessary maintenance and testing on power systems to improve backend stability.
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>-Planned Maintenance Date: March 12 & 13
-Planned Maintenance Window: 5 AM - 11 AM PT each day
-Expected Service Impact: No service impact is anticipated. NocTel services that could be temporarily affected include pdx10-19, fax services, and the control panel. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: scheduled power redundancy testing
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support
]]>Update - The upstream providers have identified the cause of the issue as a cut fiber connection. Teams are working on the repairs at this time.
NocTel is currently monitoring an ongoing situation with major telecommunications network companies that may be causing intermittent inbound call issues for some NocTel users. All NocTel systems are functioning properly. Please stand by for further updates.
]]>Update: An unscheduled power outage occurred at the physical facility of PDX4 and systems are currently operating on generator power. Services have been restored to PDX4. We will continue to monitor the situation until PDX4 redundancy is fully restored and verified.
]]>-Planned Maintenance Date: Friday, April 6th
-Planned Maintenance Window: 05:00 - 08:00 PT (01:00 - 04:00 UTC)
-Expected Service Impact: NocTel services may be temporarily affected for customers using FRA1 during the maintenance window.
-Maintenance Scope: The data center housing FRA 1 is performing necessary infrastructure maintenance and updates to improve backend stability.
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>-Planned Maintenance Date: Saturday January 20th.
-Planned Maintenance Window: Beginning 3 pm PDT 1/20 to 12 am PDT 1/21.
-Expected Service Impact: NocTel Support email (support@noctel.com) will be unavailable to receive support inquiries. For support inquiries during the maintenance window, please use the Support phone number. We ask you refrain from emailing NocTel support staff directly or contacting other departments of NocTel with support inquiries.
-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance.
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com or +1.503.764.4300). Updates to this maintenance schedule will be posted if scope or maintenance window extend.
]]>- Planned Maintenance Date: Tuesday, December 5th
- Planned Maintenance Window: 3:00 AM to 5:00 AM PT
- Expected Service Impact: NocTel services may be temporarily affected for customers using the control panel during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
- Maintenance Scope: Necessary maintenance including software and equipment upgrades.
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>-Planned Maintenance Date: Sunday, December 3rd
-Planned Maintenance Window: 6:00 AM to 9:00 AM PT
-Expected Service Impact: NocTel services may be temporarily affected for customers using NocTel's Server PDX4 during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: Necessary infrastructure maintenance including software and equipment upgrades.
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>If you experience any further issue with connecting calls please report them to us at support@noctel.com
]]>Please stand by for further updates.
]]>-Planned Maintenance Date: Friday, September 29th
-Planned Maintenance Window: 6:00 - 6:30 PST
-Expected Service Impact: NocTel services may be temporarily affected for customers using PDX13 and PDX14 during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4332). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
]]>-Planned Maintenance Date: Wednesday, September 27th
-Planned Maintenance Window: 5 am - 6 am PDT
-Expected Service Impact: NocTel services may be temporarily affected for customers using a VoIP server at the beginning of the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance
With customers' operation schedules in mind, the above window best minimizes the potential for disruption during business hours. If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4332). Likewise, if you find your service is impacted post maintenance, please immediately contact Support.
]]>Disruption of faxing services will occur during the maintenance window - notification of faxing services being restored after maintenance will be provided here. If you find faxing services are not functioning after the maintenance has completed, please notify us at support@noctel.com noting the local time of the attempted and failed fax attempt(s).
Update: NocTel engineering has completed the scheduled maintenance and qualified faxing services are restored. Please follow up with Support if you experience any faxing issues.
]]>If, after the FMA Server maintenance window has passed and services are fully restored, you experience issues with fax services please let the Support team know at support@noctel.com.
Update: 4:32 pm Pacific - Routine maintenance on NocTel's FMA Server backend has completed. Faxing services have been tested and checked for stability. Please report any issues with faxing services to Support.
]]>-Planned Maintenance Date: Saturday, June 19th
-Planned Maintenance Window: 7 am - 10 am PDT, 10 am - 1 pm EST
-Expected Service Impact: NocTel services may be temporarily affected for customers using a VoIP server at the beginning of the maintenance window. Long term and chronic system stability and use issues shall not occur.
-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance
With your and other customers' operation schedules in mind, the above window best minimizes potential for disruption during business hours. If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4332). Likewise, if you find your service is impacted post maintenance, please immediately contact Support. Support may contact you pre-emptively if any issues affecting your account are detected post maintenance.
Update: Maintenance has completed and NocTel engineering will monitor system stability over the course of the evening.
]]>If you experience service disruption utilizing Europe-based servers at this time forward, please contact the Support Team (support@noctel.com, +1.503.764.4332).
]]>NocTel engineering has identified a stability issue for customers of BRMEMC for internet service, which is resulting in issues such as call quality degradation and inability to place or a very long wait to place outbound calls.
BRMEMC is being informed of the issue and should be resolved shortly.
]]>-Planned Maintenance Date: Saturday, June 17th
-Planned Maintenance Window: 2 pm - 9 pm PDT, 5 pm - 12 am EST
-Expected Service Impact: NocTel services may be temporarily affected for customers using a VoIP server based in Atlanta at the beginning of the maintenance window. Long term and chronic system stability and use issues shall not occur.
-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance
With your and other customers' operation schedules in mind, the above window best minimizes potential for disruption during business hours. If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4332). Likewise, if you find your service is impacted post maintenance, please immediately contact Support. Support may contact you pre-emptively if any issues affecting your account are detected post maintenance.
Update: Maintenance has completed and NocTel engineering will monitor system stability over the course of the evening.
]]>http://www.kptv.com/story/35501324/power-being-restored-in-downtown-portland-after-fire-in-underground-electrical-room
Thank you to Pacific Power for a speedy recovery.
]]>https://www.portlandgeneral.com/outages/outage-list
http://www.kptv.com/story/35492331/power-outage-affecting-traffic-trimet-in-downtown-portland
http://www.kptv.com/story/35494600/utility-fire-cuts-power-to-thousands-in-downtown-portland
]]>-Planned Maintenance Date: Tuesday May 2nd, 2017
-Planned Maintenance Window: 4 pm - 8 pm PDT, 7 pm - 10 pm EST
-Expected Service Impact: None are expected, precautionary action has taken place to minimize risk of service disruption.
-Maintenance Scope: Planned necessary infrastructure upgrades by NocTel colocation provider affecting FRA1 service node, which take the node out of service temporarily.
If you experience any disruptions to your service after the maintenance window date and time, please immediately file a support ticket with NocTel Support (support@noctel.com, 503.764.4300).
]]>-Planned Maintenance Date: Friday April 28th, 2017
-Planned Maintenance Window: 4 pm - 5 pm PDT, 7 pm - 8 pm EST
-Expected Service Impact: NocTel faxing services will be unavailable during the maintenance window. Voice services will not be affected.
-Maintenance Scope: Planned necessary infrastructure upgrades.
If you experience any disruptions to your service after the maintenance window date and time, please immediately file a support ticket with NocTel Support (support@noctel.com, 503.764.4300).
]]>-Planned Maintenance Date: Sunday April 9th, 2017
-Planned Maintenance Window: 4 am - 9 am PST, 7 am - 12 pm EST
-Expected Service Impact: Logging into the NocTel Control Panel and managing your account will be unavailable during the maintenance window. Phone service, etc. will not be affected.
-Maintenance Scope: Planned necessary infrastructure upgrades.
If you experience any disruptions to your service during or after the maintenance window dates and times, please immediately file a support ticket with NocTel Support (support@noctel.com, 503.764.4300).
]]>-Planned Maintenance Date: Tuesday March 21st, 2017
-Planned Maintenance Window: 4 pm - 5 pm PST, 7 pm - 8 pm EST
-Expected Service Impact: Faxing will temporarily be unavailable during the maintenance window. Phone service, etc. will not be affected.
-Maintenance Scope: Planned necessary infrastructure upgrade to FMA backend.
If you experience any disruptions to your service during or after the maintenance window dates and times, please immediately file a support ticket with NocTel Support (support@noctel.com, 503.764.4300).
]]>Services should not be affected, although we will have staff on-site in the event there is any trouble.
]]>