10:00am PST 2020-07-10 - The intermittent one-way audio issue caused by a routing issue with a national IP backbone has been corrected. If you are still experiencing problems with calls, please contact us at support@noctel.com.
6:30am PST - The carrier has identified a routing issue with a national IP backbone provider and has routed around the problem while they work to resolve the problem with the provider. The one-way audio problem should now be corrected for all NocTel users. Anyone that is still experiencing the problem should contact support@noctel.com with new call examples.
4:35pm PST - Calls inbound to NocTel phone numbers are experiencing occasional one-way audio due to a carrier routing issue. This is currently being identified and resolved.
1:16pm PST - NocTel is aware of an occasional reoccurring one-way audio issue where the caller cannot hear the recipient. The NocTel team is investigating the issue. If you experience this, please send an email to support@noctel.com with the call time, the caller's phone number, and the destination phone number.