Past Incidents

Monday 14th September 2020

No incidents reported

Sunday 13th September 2020

No incidents reported

Saturday 12th September 2020

No incidents reported

Friday 11th September 2020

No incidents reported

Thursday 10th September 2020

No incidents reported

Wednesday 9th September 2020

No incidents reported

Tuesday 8th September 2020

NocTel Fiber | Outage

05:15 AM - Power has been restored. NocTel staff are now verifying systems are coming back online and Internet should be restored shortly.

01:30 AM September 9th - Clark PUD continues repairs to re-energize the Ammeter mountain. NocTel staff is awaiting updates.

10:30 PM - NocTel remains on-site awaiting updates from the power company.

8:30 PM - NocTel crews are still on-site awaiting power to be energized at our uplink location.

6:00 PM - NocTel Fiber has installed temporary power at Ammeter Rd to enable fiber customers to resume access. Power to other areas is still unavailable and will be restored when utility power is once again available.

3:50 PM - NocTel Fiber is experiencing a major outage due to a localized power outage. Power to the area was shut off due to local fires in the area. The NocTel team is awaiting the restoration of power. Please stand by for further updates.

Internet Slowness | Investigating

7:00 AM - The NocTel team is working on repairs.

The connectivity is experiencing issues that are causing brief delays in connections due to uplink wind damage. The NocTel team is en-route to repair the issue. Please stand by for further updates.

Bear Prairie Bear prairie power outage - Watching

Update 7:40am - Power has been restored and NocTel is monitoring the site.

Update 5:45am - The Bear Prairie fiber-optic network is experiencing issues due to a localized power outage. The NocTel team is awaiting restoration of power. Please stand by for further updates.

UPDATE 4:23am - Power has been restored and NocTel is monitoring the site.

3:01am - The Bear Prairie fiber optic network is experiencing issues due to a localized power outage. The NocTel team is awaiting restoration of power. Please stand by for further updates.

Vernon Road Vernon Rd power outage - Identified

UPDATE 6:10am - Internet services have been restored on Vernon Rd using temporary power.

UPDATE 4:57am - Trees have damaged the power lines in the Vernon Rd area. Clark PUD has estimated the restoration to be complete by: 9/8/2020, 12:00:00 PM. NocTel is working to restore Internet services using temporary power and estimates this to be online by 06:00 AM.

The Vernon Rd fiber optic network is experiencing issues due to a localized power outage. The NocTel team is awaiting restoration of power. Please stand by for further updates.