UPDATE 2021-10-01 9:00 AM - The NocTel support team has observed normal network activity and inbound call completion from the carrier for the past 36 hours. At this time, we consider the issue resolved. If you experience any more issues related to inbound calls, please reach out to our support team at support@noctel.com with details.
2021-10-01 6:30 AM - We continue to see network stability and call completion from the national carrier at this time.
2021-09-30 9:30 AM - The national carrier is reporting improved call completion and network stability. Our team continues to monitor the situation but is seeing improvements to inbound calls completions.
2021-09-29 4:20 PM - The upstream provider is experiencing additional effects of the DDoS attack on their network. NocTel users may experience intermittent issues with inbound calls, including voice quality issues and/or one-way audio. Our team continues to monitor the situation.
2021-09-29 1:15 PM - The upstream provider continues to correct and mitigate the effect of the DDoS attack on their network. NocTel users may experience intermittent issues with inbound calls, including voice quality issues and/or one-way audio. Our team continues to monitor the situation.
2021-09-29 11:15 AM - The upstream provider continues to correct and mitigate the effect of the DDoS attack on their network. NocTel users may experience intermittent issues with inbound calls, including voice quality issues and/or one-way audio. Our team continues to monitor the situation.
2021-09-29 8:30 AM - The upstream provider continues to correct and mitigate the effect of the DDoS attack. While inbound calling has improved, users may still see intermittent issues with inbound calls. It appears that inbound calls from Verizon users are affected more than others currently. We still advise using emergency routing to bypass menus with caller input options at this time.
2021-09-28 1:00 PM - The carrier is still investigating the issue and working on mitigation efforts. The NocTel Support Team continues to monitor the situation.
2021-09-28 12:00 PM -The carrier is still investigating the issue and working on mitigation efforts. The NocTel Support Team continues to monitor the situation.
2021-09-28 6:30 AM - NocTel sees inbound call issues related to the DDoS attack on a national carrier returning at this time. NocTel users may see issues with inbound calls completing, DFMT (touchtone), and call quality. We are re-opening tickets with the carrier.
4:30 PM - The national carrier has implemented mitigation efforts and other security protocols to lessen the effect of several DDoS attacks on their network. The carrier is currently reporting most services have been restored and is continuing to monitor. NocTel has seen the return of DTMF (touchtone) and improved inbound calling. Our team will continue to monitor
1:10 PM - NocTel is continuing to monitor the issue and engage with the carrier. The national carrier is still investigating and working on mitigation and repairs.
11:10 AM - The national carrier is currently continuing to investigate the incident and is working on mitigation efforts.
10:00 AM - The national carrier is continuing to investigate the incident and is working on mitigation efforts.
9:00 AM - The issue with the national carrier is also causing issues with DTMF (Touchtone inputs) at this time. The NocTel team is engaging with the carrier on the issue.
8:00 AM - NocTel has received a notice that a national carrier is experiencing issues that may prevent inbound calls and inbound SMS to some NocTel customers. Our underlying carriers are working to correct the impairment. Outbound local calling is not affected at this time, although 911 routing services may be affected.
Affected Components:
INBOUND CALLING
