All systems are operational

Past Incidents

Saturday 26th December 2020

No incidents reported

Friday 25th December 2020

NocTel Fiber Internet Services NocTel Fiber | Investigating

10:15AM UPDATE - A failed battery backup (UPS) has been replaced. Internet services have been fully restored. Please contact NocTel Support if you continue to have any issues. Merry Christmas!

8:15AM UPDATE - An upstream provider has dispatched personnel to look at a failed piece of equipment. The ETA for their arrival is 10AM.

The NocTel Fiber Network is experiencing issues that are causing a service interruption. The NocTel team has identified the issue as a carrier router problem and they have dispatched personnel to investigate the issue. Please stand by for further updates.

Thursday 24th December 2020

No incidents reported

Wednesday 23rd December 2020

No incidents reported

Tuesday 22nd December 2020

Vernon Road NocTel Fiber | Outage - Vernon Road

6:30 AM UPDATE - Main power has been restored.

6:23 AM UPDATE - Service has been restored to the Vernon Road area at this time via back-up generators. If you are still experiences issues, please reboot your router and connected equipment. If issues continue after that please contact support.

5:50 AM UPDATE - The NocTel Fiber team has identified a power issue on Vernon Road and is currently en-route to address the issue.

5:30 AM - The NocTel Fiber team is currently responding to an issue that is affecting the Vernon Road area. Updates to follow.

Monday 21st December 2020

No incidents reported

Sunday 20th December 2020

No incidents reported