Past Incidents

UPDATE - Tuesday, 23:50 - Breakers related to the NocTel Core have been replaced and 24 hours of stability has been observed. Likely a bad batch of breakers from the vendor.

UPDATE - Monday, 12:30 - The affected breakers have been replaced.

UPDATE - Sunday, 14:07 - A second breaker trip occurred. Additional batteries have been placed inline while electrical system diagnostics continue.

The NocTel Fiber Core experienced a breaker trip that caused a service impairment. The NocTel team has restored service and is investigating the issue. Please stand by for further updates.

12:55 PM - The issue has been resolved and service has been restored. If you are still experiencing an issue, please contact NocTel Fiber support at help@noctel.com or call 360.837.7400

12:35 PM - We have identified the issue as a faulty cable. It is currently being replaced.

12:06 PM - The NocTel fiber-optic network is experiencing issues with the Bear Prairie network. The NocTel team is investigating. Please stand by for further updates.