All systems are operational

Past Incidents

Thursday 1st February 2024

Planned Fiber Maintenance, scheduled 2 months ago

Planned infrastructure maintenance on NocTel's Fiber network is scheduled for Febuary 1st between 2 AM and 6 AM. Please see the following for details:

-Planned Maintenance Date: Thursday, February 1st -Planned Maintenance Window: 2 AM - 6 AM PDT -Expected Service Impact: NocTel services may be temporarily affected for customers in the Mt. Norway, SE 13th St, and Nichols Hill areas. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary maintenance to finalize repairs to a damaged line.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (help@noctel.com, 360.837.7400). Likewise, if you find your service is impacted post-maintenance, please immediately contact support.

Bear Prairie Bear Prairie| Investigating

Bear Prairie is experiencing issues that is causing an Internet service outage. The NocTel team is investigating the issue. Please stand by for further updates.

Update: 2024-02-01 2:26PM - Our team arrived arrived on site and identified faulty equipment. The equipment has been replaced and service to Bear Prairie was restored. Our teams are continuing to monitor. If you are still having issues please contact support at help@noctel.com or call 360.837.7400

Wednesday 31st January 2024

NocTel Fiber Internet Services NocTel Fiber | Connectivity Issues | Investigating

NocTel Fiber is experiencing connectivity problems caused by Internet routing issues. The NocTel team is investigating. Please stand by for further updates.

UPDATE: 2024-01-31 12:15 PM - Our team is onsite working to identify and correct the issue.

UPDATE: 2024-01-31 12:45 PM - Our team has made repairs, and traffic has returned to normal. Our teams are continuing to monitor. If you are still having issue please contact support at help@noctel.com or call 360.837.7400

Tuesday 30th January 2024

No incidents reported

Monday 29th January 2024

No incidents reported

Sunday 28th January 2024

No incidents reported

Saturday 27th January 2024

No incidents reported

Friday 26th January 2024

No incidents reported