Planned infrastructure maintenance on NocTel's PDX21 is scheduled for Friday, January 6th. Please see the following for details:
-Planned Maintenance Date: 2023-01-06
-Planned Maintenance Window: 0100 - 0400
-Expected Service Impact: NocTel services may be temporarily affected for customers using voice services on PDX21 at the during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (email@example.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
Extension In-use Status | Investigating
UPDATE 2023-01-10 9:00 AM - The issue with the speed dial status light has been resolved. Some phones may require a reboot of the extension displaying the speed dials and the affected extension listed on the speed dials.
Our support team has identified that some desk phones are not showing some extensions' in-use status properly. Inbound/outbound and direct extension to extension calls are not affected. Our team is investigating the cause and hopes to have this corrected shortly. Please stand by for further updates.