Planned Maintenance - NocTel Fiber Core Routing, scheduled 1 day ago
Planned infrastructure maintenance on NocTel's core routing infrastructure is scheduled for Sunday, 5 March 2021. Please see the following for details:
-Planned Maintenance Date: Sunday, 5 March 2021
-Planned Maintenance Window: 3AM - 6AM PDT
-Expected Service Impact: NocTel services may be temporarily affected for customers using NocTel Fiber at the during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: Necessary infrastructure maintenance including hardware upgrades to improve backend stability and performance.
If you have questions or concerns regarding the planned maintenance, please contact the Support Team (email@example.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.
Planned Maintenance - Ticketing System, scheduled 1 day ago
Planned infrastructure maintenance on NocTel's Ticketing System is scheduled for March 6th. Please see the following for details:
-Planned Maintenance Date: Saturday, March 6th
-Planned Maintenance Window: 7 AM - 7 PM PDT
-Maintenance Scope: NocTel will be migrating to a new ticketing system on March 6th. During the migration, our team will still be able to receive support tickets at firstname.lastname@example.org. During the migration, tickets submitted may not receive an automated response. Our team will be checking for new tickets regularly. If you are experiencing a complete outage and do not receive a reply within 15 minutes of submitting a ticket, please call our main support line at 503.764.4300.