Past Incidents

Planned infrastructure maintenance on NocTel's Fiber network is scheduled for Febuary 1st between 2 AM and 6 AM. Please see the following for details:

-Planned Maintenance Date: Thursday, February 1st -Planned Maintenance Window: 2 AM - 6 AM PDT -Expected Service Impact: NocTel services may be temporarily affected for customers in the Mt. Norway, SE 13th St, and Nichols Hill areas. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary maintenance to finalize repairs to a damaged line.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (help@noctel.com, 360.837.7400). Likewise, if you find your service is impacted post-maintenance, please immediately contact support.

NocTel Fiber is experiencing connectivity problems caused by Internet routing issues. The NocTel team is investigating. Please stand by for further updates.

UPDATE: 2024-01-31 12:15 PM - Our team is onsite working to identify and correct the issue.

UPDATE: 2024-01-31 12:45 PM - Our team has made repairs, and traffic has returned to normal. Our teams are continuing to monitor. If you are still having issue please contact support at help@noctel.com or call 360.837.7400