Past Incidents

17:55 Repairs have been completed. Users have been notified of the restoration.

16:50 Fiber splicing has begun.

16:18 New fiber is being installed through the damaged segment.

15:45 Crews are on-site to begin the repair.

14:10 It was identified that an excavator dug up and damaged a line feeding west from NocTel's equipment. Parts are being acquired to repair.

12:30 NocTel Fiber at Nichols Hill is experiencing issues that affect a number of subscribers. The NocTel team is investigating the issue. Please stand by for further updates.

2:51PM - Power and full redundancy has been restored.

2:14PM - One fiber uplink is experiencing an outage due to a tree into power lines resulting in a substation failure at East Vancouver. The NocTel team has bypassed and shut down the affected uplink and no customer issues are expected. We continue to monitor the situation. Please stand by for further updates.