Past Incidents

7:20 AM NocTel Fiber is aware of a power issue affecting service for Vernon Rd. A team is en route to address the issue. The current ETA is 8 AM. Updates to follow.

7:50 AM UPDATE: NocTel Fiber teams are en route to address the power issue affecting service for Vernon Rd. The team should arrive onsite momentary to restore backup power systems.

7:55 AM UPDATE: Our team has restored backup power systems for the Vernon Road area at this time.

The Fiber team is investigating the issue causing service impairments to West Ammeter, Norway Dr, and Vernon Road. Updates to follow.

1:10 PM UPDATE: Fiber teams are continuing to investigate the issue, causing the impairment to service, and actively working to correct it.

1:40 PM UPDATE: Our Fiber teams continue to investigate the service impairment. Crews are on the ground checking key infrastructure points for weather-related damage. Updates to follow.

2:30 PM UPDATE: Our Fiber teams continue to investigate the service impairment. Crews are on the ground checking key infrastructure points for weather-related damage. Updates to follow.

3:10 PM UPDATE: Our Fiber team discovered some downed trees interfering with hardware. They are currently working on removing the trees and ensuring that the hardware is functioning as it should. Updates to follow.

5:51 PM UPDATE: We are still experiencing brief intermittent outages and have scheduled additional repair work for tomorrow. Thank you for your patience as our team braves the storms to resolve this issue. Please be safe and we'll have additional updates tomorrow morning.