Past Incidents

Planned infrastructure maintenance on NocTel's PDX20 VoIP Server is scheduled for Monday, August 30th from 3 to 5 AM PDT. Please see the following for details:

-Planned Maintenance Date: Monday, August 30th

-Planned Maintenance Window: 3:00 AM to 5:00 AM PDT

-Expected Service Impact: NocTel services will be temporarily affected for customers using a PDX20 during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: The technicians will be replacing and upgrading hardware on PDX20 to improve backend stability and performance

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post-maintenance, please immediately contact support.

UPDATE 15:55 - Faulty hardware has been replaced and the server is performing normally now. We will continue to monitor for any issues.

UPDATE 15:11 - Technician is on site and currently working to resolve the hardware issue.

UPDATE 14:23 - Issue has been identified as a hardware failure. Technician is en route to resolve the issue.

PDX20 is experiencing issues that are causing issues with inbound/outbound call traffic. The NocTel team is investigating the issue. Please stand by for further updates.