All systems are operational

Past Incidents

Sunday 20th June 2021

Planned Maintenance - Vernon Rd and West Ammeter, scheduled 2 years ago

Planned infrastructure maintenance on NocTel's Fiber is scheduled for Sunday, June 20th. Please see the following for details:

  • Planned Maintenance Date: Sunday, June 20, 2021
  • Planned Maintenance Window: 3:00 AM to 6:00 AM Pacific
  • Expected Service Impact: NocTel Fiber services may be temporarily affected for customers in the Vernon Rd and West Ammeter service areas during the maintenance window. Long-term and chronic system stability shall not occur.
  • Maintenance Scope: The maintenance team will be adding additional batteries to support growth and mitigate against future power outages.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team at help@noctel.com.

Sunday 13th June 2021

Vancouver uplink outage | Investigating

07:10 AM - Internet service has been restored.

Sunday 06:03 AM - The NocTel Fiber network is experiencing issues that are causing localized outages due to uplink outages. The NocTel team is investigating the issue. Please stand by for further updates.

Saturday 12th June 2021

No incidents reported

Friday 11th June 2021

No incidents reported

Thursday 10th June 2021

No incidents reported

Wednesday 9th June 2021

No incidents reported

Tuesday 8th June 2021

No incidents reported

Monday 7th June 2021

No incidents reported