Past Incidents

Thursday 11th March 2021

No incidents reported

Wednesday 10th March 2021

Ammeter Rd Power | Investigating

Wednesday 05:00 AM - Full power has been restored to all sites.

Tuesday 11:45 PM - The Ammeter NocTel Fiber network is experiencing issues that are causing localized outages due to power outages. The primary core network is online via generator and NocTel staff are working to power remote POPs with redundant power at this time. The NocTel team is investigating the issue. Please stand by for further updates.

Tuesday 9th March 2021

No incidents reported

Monday 8th March 2021

No incidents reported

Sunday 7th March 2021

Planned Maintenance - NocTel Fiber Core Routing, scheduled 4 years ago

Planned infrastructure maintenance on NocTel's core routing infrastructure is scheduled for Sunday, 5 March 2021. Please see the following for details:

-Planned Maintenance Date: Sunday, 5 March 2021

-Planned Maintenance Window: 3AM - 6AM PDT

-Expected Service Impact: NocTel services may be temporarily affected for customers using NocTel Fiber at the during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance including hardware upgrades to improve backend stability and performance.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.

Planned Maintenance - Ticketing System, scheduled 4 years ago

Planned infrastructure maintenance on NocTel's Ticketing System is scheduled for March 6th. Please see the following for details:

-Planned Maintenance Date: Saturday, March 6th

-Planned Maintenance Window: 7 AM - 7 PM PDT

-Maintenance Scope: NocTel will be migrating to a new ticketing system on March 6th. During the migration, our team will still be able to receive support tickets at support@noctel.com. During the migration, tickets submitted may not receive an automated response. Our team will be checking for new tickets regularly. If you are experiencing a complete outage and do not receive a reply within 15 minutes of submitting a ticket, please call our main support line at 503.764.4300.

Saturday 6th March 2021

No incidents reported

Friday 5th March 2021

No incidents reported