Past Incidents

Planned infrastructure maintenance on NocTel's Bear Prairie Fiber Network is scheduled for November 1, 2020. Please see the following for details:

-Planned Maintenance Date: Sunday, November 1, 2020

-Planned Maintenance Window: 8am - 9am

-Expected Service Impact: NocTel services may be temporarily affected for customers using a NocTel Fiber during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: NocTel will be replacing and testing a damaged fiber optic cable.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.

UPDATE 7:55 AM - All maintenance work has been completed at this time, and service fully restored. If you encounter any issue please reboot your router and effected devices. If the problem persists after reboot please contact support.

Orginal Maintenance Notice:

Planned infrastructure maintenance on NocTel's Vernon Rd fiber network is scheduled for October 27, 2020. Please see the following for details:

-Expected Service Impact: Our team will be replacing a failed cable starting at 07:00 on Tuesday, October 27th. We expect this to be repaired by 08:00. During this maintenance there may be intermittent or no connection. We will work to replace this as quickly as possible.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.

Thank you for your patience as we improve your NocTel Fiber connection!