Past Incidents

Planned infrastructure maintenance on NocTel's Fiber Network is scheduled for October 22, 2020. Please see the following for details:

-Planned Maintenance Date: Tuesday, October 22, 2020

-Planned Maintenance Window: 1am - 5am

-Expected Service Impact: NocTel services may be temporarily affected for customers using a NocTel Fiber during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: NocTel's upstream fiber carrier is doing necessary firmware upgrades on fiber routing equipment.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.

Planned infrastructure maintenance on NocTel's Vernon Rd Fiber Network is scheduled for October 20, 2020. Please see the following for details:

-Planned Maintenance Date: Tuesday, October 20, 2020

-Planned Maintenance Window: 3:30am - 5am

-Expected Service Impact: NocTel services may be temporarily affected for customers using a NocTel Fiber off the Vernon Rd node at the during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance to improve fiber optic signal levels, stability and performance

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.