Past Incidents

Planned infrastructure maintenance on NocTel Fiber is scheduled for August 30, 2020. Please see the following for details:

• Planned Maintenance Date: 30 August, 2020

• Planned Maintenance Window: 04:00 - 06:00 PST

• Expected Service Impact: NocTel services may be temporarily affected for customers using NocTel Fiber during the maintenance window. While our engineers work hard to minimize impact, NocTel reserves the right to utilize the entire maintenance window if necessary. Long-term and chronic system stability and use issues shall not occur.

• Maintenance Scope: Necessary power upgrade to improve stability and performance for the Vernon Rd region.

If you have questions or concerns regarding the planned maintenance, please contact NocTel Fiber Support Team (help@noctel.com, +1.360.837.7400). Likewise, if you find your service is impacted post maintenance, please immediately contact support.

5:45 PM - Team identified a power issue and has reparied it. All services are restored at this time.

4:50 PM - NocTel is investigating an outage that is currently affecting Fiber services. Updates to follow.

10:45 AM UPDATE - Service to the Bear Prairie area restored via a temporary repair. A new fiber run as a permanent restoration is scheduled.

10:00 AM - The NocTel Fiber team has identified a fiber cut causing a complete outage for the Bear Prairie area. The support team is on-site and working to repair the cut. ETA on the repair is 2 hours. Update to follow as the team works to repair the fiber lines.