Past Incidents

Thursday 6th August 2020

NocTel Talk Services | Watching UPDATE

Inbound and outbound calling has been restored at this time. Our team is still monitoring the issue closely.

If you are still having issues with inbound, outbound, or direct extension to extension calls, please let our support team know by sending a ticket to support@noctel.com

NocTel Talk, Flow, and Control Panel Services | Investigating UPDATE

A team has been dispatched to our PDX datacenter to investigate further and resolve the problem currently affecting storage components.

Currently, users should not make any changes to their account via the control panel as the team works to resolve the issue. Some users may experience issues with outbound, and inbound calling. Voicemail and faxing are also affected at this time.

Updates to follow.

Inbound calling Talk and Flow | Investigating

NocTel Talk and Flow services are experiencing issues that are interrupting services for some users. The NocTel team is investigating the issue. Please stand by for further updates.

NocTel Control Panel Website and Control Panel | Investigating

The NocTel website site and Control Panel is experiencing issues that may make the sites inaccessible to some user at this time. The NocTel team is investigating the issue. Please stand by for further updates.

Wednesday 5th August 2020

No incidents reported

Tuesday 4th August 2020

No incidents reported

Monday 3rd August 2020

No incidents reported

Sunday 2nd August 2020

No incidents reported

Saturday 1st August 2020

Planned Maintenance - NocTel Fiber, scheduled 5 years ago

Planned infrastructure maintenance on NocTel Fiber is scheduled for August 2, 2020. Please see the following for details:

Planned Maintenance Date: 2 August, 2020
Planned Maintenance Window: 06:00 - 08:00 PST
Expected Service Impact: NocTel services may be temporarily affected for customers using NocTel Fiber during the maintenance window. While our engineers work hard to minimize impact, NocTel reserves the right to utilize the entire maintenance window if necessary. Long-term and chronic system stability and use issues shall not occur.
Maintenance Scope: Necessary infrastructure power maintenance to improve backend stability and performance.

If you have questions or concerns regarding the planned maintenance, please contact NocTel Fiber Support Team (help@noctel.com, +1.360.837.7400). Likewise, if you find your service is impacted post maintenance, please immediately contact support.

Friday 31st July 2020

Bear Prairie NocTel Fiber - Bear Prairie | Resolved

08:10a The failed battery has been replaced and service has been restored.

07:40a A battery backup failure has been identified and is being replaced.

12:10a The NocTel Fiber in Bear Prairie is experiencing issues. The NocTel team is investigating the issue. Please stand by for further updates.