Past Incidents

Planned infrastructure maintenance on NocTel's online Knowledge Base is scheduled for September 2nd (2019-09-02). Please see the following for details:

-Planned Maintenance Date: Monday September 2nd

-Planned Maintenance Window: 7 AM to 8 AM Pacific (10 AM to 11 AM Eastern)

-Expected Service Impact: The NocTel online Knowledge Base will be inaccessible during the maintenance window. No other NocTel services will be affected.

-Maintenance Scope: Necessary maintenance to improve stability, performance, and apply security patches to the NocTel online Knowledge Base.

Please refrain from submitting support tickets regarding availability of the online Knowledge Base during the maintenance window. In the event maintenance must be extended updates will be posted as such.

NocTel engineering has the following planned maintenance scheduled. The details are as follows:

When: 5 PM Pacific August 27th, 2019 to 6 PM Pacific August 27th, 2019

What: Updates to extension latency graphs in the NocTel Control Panel will occur. This will not result in any changes in service availability on your account. The latency graphs and all historical data to date will be reset after change implementation for every non-virtual extension on your account.

If you have any concerns relating to this scheduled maintenance please contact us at support@noctel.com.