Past Incidents

Planned infrastructure maintenance on NocTel's FMA Server backend is scheduled for May 24th. Please see the following for details:

-Planned Maintenance Date: Friday May 24th

-Planned Maintenance Window: 5:00 PDT to 6:30 PDT

-Expected Service Impact: Faxing services will be unavailable during the maintenance period.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance and enable bridge mode support for newer model FMA devices.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.

Fax services are experiencing issues that are causing intermittent issues with sending and receiving faxes. The NocTel team is investigating, please stand by for further updates.

Update: Faxing services have been restored and NocTel engineers have tested faxing functionality through both FMA devices and the NocTel control panel. NocTel engineers have root caused the service outage to configuration change causing FMA devices to be unable to contact NocTel. Engineers are continuing observation of service stability throughout the rest of the day and into tomorrow.

Please report any ongoing issues with faxing to support@noctel.com