Some systems are experiencing issues

Past Incidents

Saturday 25th May 2019

Planned Maintenance - FMA Server Upgrades, scheduled 6 years ago

Planned infrastructure maintenance on NocTel's FMA Server backend is scheduled for May 24th. Please see the following for details:

-Planned Maintenance Date: Friday May 24th

-Planned Maintenance Window: 5:00 PDT to 6:30 PDT

-Expected Service Impact: Faxing services will be unavailable during the maintenance period.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance and enable bridge mode support for newer model FMA devices.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.

Wednesday 15th May 2019

No incidents reported

Tuesday 14th May 2019

Inbound Faxing Fax Services | Investigating

Fax services are experiencing issues that are causing intermittent issues with sending and receiving faxes. The NocTel team is investigating, please stand by for further updates.

Update: Faxing services have been restored and NocTel engineers have tested faxing functionality through both FMA devices and the NocTel control panel. NocTel engineers have root caused the service outage to configuration change causing FMA devices to be unable to contact NocTel. Engineers are continuing observation of service stability throughout the rest of the day and into tomorrow.

Please report any ongoing issues with faxing to support@noctel.com

Monday 13th May 2019

Planned Maintenance - Public Knowledge Base, scheduled 6 years ago

Planned infrastructure maintenance on NocTel's Public Knowledge Base is scheduled for May 12. Please see the following for details:

-Planned Maintenance Date: Sunday, May 12

-Planned Maintenance Window: 5 PM to 6 PM Pacific

-Expected Service Impact: The NocTel Public Knowledge Base may become unavailable during the maintenance window. If you find content on the knowledge base does not load correctly during or after the maintenance window, it is recommended to clear your web browser cache and try again later. If the problem persists please contact NocTel Support noted below.

-Maintenance Scope: Planned upgrades to NocTel Public Knowledge Base to improve stability, performance, and security.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.

Sunday 12th May 2019

No incidents reported

Saturday 11th May 2019

No incidents reported

Friday 10th May 2019

No incidents reported

Thursday 9th May 2019

No incidents reported