Past Incidents

Planned infrastructure maintenance on NocTel's Atlanta data center is scheduled for June 17th. Please see the following for details:

-Planned Maintenance Date: Saturday, June 17th

-Planned Maintenance Window: 2 pm - 9 pm PDT, 5 pm - 12 am EST

-Expected Service Impact: NocTel services may be temporarily affected for customers using a VoIP server based in Atlanta at the beginning of the maintenance window. Long term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance

With your and other customers' operation schedules in mind, the above window best minimizes potential for disruption during business hours. If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4332). Likewise, if you find your service is impacted post maintenance, please immediately contact Support. Support may contact you pre-emptively if any issues affecting your account are detected post maintenance.

Update: Maintenance has completed and NocTel engineering will monitor system stability over the course of the evening.

Update: Issue has been addressed by BRMEMC. NocTel Support has followed up with affected customers to affirm the issue has been resolved and NocTel service is fully operational for those affected.

NocTel engineering has identified a stability issue for customers of BRMEMC for internet service, which is resulting in issues such as call quality degradation and inability to place or a very long wait to place outbound calls.

BRMEMC is being informed of the issue and should be resolved shortly.