Past Incidents

Planned power redundancy testing at a data center housing NocTel servers is scheduled for March 12 and 13. The maintenance is not anticipated to be service impacting, and NocTel staff will be on-site during testing. Please see the following for details:

-Planned Maintenance Date: March 12 & 13

-Planned Maintenance Window: 5 AM - 11 AM PT each day

-Expected Service Impact: No service impact is anticipated. NocTel services that could be temporarily affected include pdx10-19, fax services, and the control panel. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: scheduled power redundancy testing

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support

Final Update - The upstream providers have completed all necessary repairs, and all services to inbound calling have been restored. If you find your service still impacted, please contact support (support@noctel.com, +503.764.4300)

Update - The upstream providers have identified the cause of the issue as a cut fiber connection. Teams are working on the repairs at this time.

NocTel is currently monitoring an ongoing situation with major telecommunications network companies that may be causing intermittent inbound call issues for some NocTel users. All NocTel systems are functioning properly. Please stand by for further updates.