Past Incidents

Sunday 9th April 2017

Schedule Control Panel Maintenance, scheduled 8 years ago

NocTel's Control Panel will undergo maintenance on the specified date. Please see details below:

-Planned Maintenance Date: Sunday April 9th, 2017

-Planned Maintenance Window: 4 am - 9 am PST, 7 am - 12 pm EST

-Expected Service Impact: Logging into the NocTel Control Panel and managing your account will be unavailable during the maintenance window. Phone service, etc. will not be affected.

-Maintenance Scope: Planned necessary infrastructure upgrades.

If you experience any disruptions to your service during or after the maintenance window dates and times, please immediately file a support ticket with NocTel Support (support@noctel.com, 503.764.4300).

Control Panel maintenance is complete

Today's maintenance has been completed.

Saturday 8th April 2017

No incidents reported

Friday 7th April 2017

No incidents reported

Thursday 6th April 2017

PDX11 PDX11 Recovered, Under Surveillance

Staff engineers have identified the cause of outage and are bringing service for PDX11 online shortly. The host will be monitored to ensure stability and evaluate whether the incident has been remediated completely.

PDX11 PDX11 Hardware Replacement

Engineers are currently on-site working on replacing the failed hardware of PDX11.

PDX11 PDX11 Major Failure

PDX11 has experienced a major failure. NocTel Operations is addressing the failure and taking steps to minimize impact to affected customers. The incident is expected to be addressed before end of day Oregon local time.

Wednesday 5th April 2017

No incidents reported

Tuesday 4th April 2017

No incidents reported

Monday 3rd April 2017

Connectivity issues to FRA1 resolved

The problem has been identified as a failed provider network component and has been replaced. Please report any further troubles with this node.

FRA1 outage reported

We are researching connectivity issues with FRA1 with the hosting providers.