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        <title>NocTel Service Status</title>
        <link>http://status.noctel.com/rss</link>
        <description><![CDATA[Status Feed]]></description>
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                                                                <language>en</language>
        <lastBuildDate>Wed, 11 Mar 2026 22:05:02 +0000</lastBuildDate>
                <item>
            <title><![CDATA[Outbound Calling | Maintenance]]></title>
                        <link>http://status.noctel.com/incident/269/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/269/</guid>
            <description><![CDATA[We are currently performing maintenance on some outbound calling routes. While maintenance is underway, calls may be routed to the terminating carrier on temporary new routes. Due to the use of the temporary new routes, the terminating carrier may mark the call as "potential spam." Maintenance will be complete before the end of the business day at 5 PM Pacific. Thank you for your patience as our team works to complete the maintenance]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 11 Mar 2026 14:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Outbound faxes via Control Panel | Investigating]]></title>
                        <link>http://status.noctel.com/incident/268/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/268/</guid>
            <description><![CDATA[Outbound faxing from the NocTel Control panel is experiencing issues when documents are uploaded. Inbound faxing and outbound faxing via a Fax Machine Adaptor (FMA) remain unaffected.
The NocTel team is investigating the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 25 Feb 2026 23:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[PDX21 - Delay in Voicemail Notification and Delivery]]></title>
                        <link>http://status.noctel.com/incident/267/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/267/</guid>
            <description><![CDATA[At around 11:00 AM Pacific, our team became aware of a voicemail processing issue that was causing delays in voicemail deliveries and notifications/indicators. At around 11:30, our team issued a correction and restarted the voicemail process. By 11:45 AM the voicemail delivery process had fully recovered. Users may have received multiple voicemail notifications at once while the system recovered. Our team is continuing to monitor the service to ensure stability.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 02 Dec 2025 18:45:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Notice: Frontier Callers Unable to Reach 828 Area Numbers.]]></title>
                        <link>http://status.noctel.com/incident/266/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/266/</guid>
            <description><![CDATA[NocTel is aware of an issue affecting inbound calls originating from the provider Frontier to numbers in the 828 area code. Frontier customers dialing phone numbers in the 828 area code receive a fast busy tone.  

The issue is originating from Frontier's network or its interconnection with the wider national telephone network. NocTel customers receiving notices from a Frontier caller who is unable to reach their NocTel number should direct the caller to Frontier's support team at 800.921.8101.

The issues was first reported to NocTel on Monday, September 29th 2025]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 02 Oct 2025 17:58:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[PDX21 | Fixed]]></title>
                        <link>http://status.noctel.com/incident/265/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/265/</guid>
            <description><![CDATA[PDX21 is experiencing issues that are affecting inbound and outbound calls for users. The NocTel team is investigating the issue. Please stand by for further updates.

UPDATE 11:40 Pacific: A team has been dispatched to our data center to investigate the issue further.

UPDATE 12:35 Pacific: Our team is on-site and investigating the issue.

UPDATE: 13:35 Pacific: Our team is working to replace affected components and perform the necessary configuration to restore service.

UPDATE: 14:40 Pacific: Hardware issue has been resolved, backups restored, system tested, and back online.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 03 Sep 2025 18:20:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - NocTel Fiber]]></title>
                        <link>http://status.noctel.com/incident/264/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/264/</guid>
            <description><![CDATA[Planned infrastructure maintenance to upgrade firmware across NocTel's Fiber Network is scheduled for Sunday, August 24th, 2025. Please see the following for details:

-Planned Maintenance Date: Sunday, August 24th, 2025

-Planned Maintenance Window: 4am-6am

-Expected Service Impact: NocTel services may be temporarily affected for customers using the NocTel Fiber Network at the during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sun, 24 Aug 2025 11:17:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber @ West Ammeter]]></title>
                        <link>http://status.noctel.com/incident/263/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/263/</guid>
            <description><![CDATA[NocTel Fiber at West Ammeter is experiencing issues that are causing errors. The NocTel team is investigating the issue. Please stand by for further updates.

UPDATE 3:45pm - One of our uplinks is experiencing issues connecting this neighborhood.  We are making some adjustments.

UPDATE 5:18pm - This has stabilized.

UPDATE SATURDAY 12:55pm - Issues have returned.  Investigating.

UPDATE 3:47pm - Identified a redundancy issue as a bad infrastructure cable in the Norway region and we have scheduled it's replacement for this week.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 20 Jun 2025 21:50:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Insight | Investigating]]></title>
                        <link>http://status.noctel.com/incident/262/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/262/</guid>
            <description><![CDATA[NocTel's Insight reporting platform is experiencing an issue with user login. The NocTel team is investigating the problem. Please stand by for further updates.

UPDATE 2025-06-17 10:50 AM: The issue with user login to the NocTel Insight portal has been resolved at this time. If you encounter any issues, please contact support at support@noctel.com]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 17 Jun 2025 14:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - Fiber equipment upgrades]]></title>
                        <link>http://status.noctel.com/incident/261/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/261/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel Fiber's Canyon (WRR, Buhman, Borin) areas are scheduled for Wednesday, June 8, 2025. Please see the following for details:

-Planned Maintenance Date: 2025-06-08

-Planned Maintenance Window: 4a-6a

-Expected Service Impact: NocTel services may be temporarily affected for customers during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.

UPDATE: 5:23am - Upgrades have been completed.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sun, 08 Jun 2025 11:41:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - Evergreen, Ward]]></title>
                        <link>http://status.noctel.com/incident/260/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/260/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel Fiber's Evergreen and Ward Rd areas is scheduled for Wednesday, May 28th, 2025. Please see the following for details:

-Planned Maintenance Date: 2025-05-28

-Planned Maintenance Window: 4a-5a

-Expected Service Impact: NocTel services may be temporarily affected for customers during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 28 May 2025 09:51:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[West Ammeter Fiber outage | Resolved]]></title>
                        <link>http://status.noctel.com/incident/259/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/259/</guid>
            <description><![CDATA[4:12pm - The NocTel Fiber Internet services at West Ammeter are  experiencing issues that are causing an outage. The NocTel team is investigating the issue. Please stand by for further updates.

4:25pm - A circuit breaker has tripped and is being reset.

4:38pm - Services have been restored.

An investigation is ongoing due to the lack of alerts generated by this outage.  Thank you for your patience.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 03 Apr 2025 23:12:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - NocTel Fiber @ Ammeter]]></title>
                        <link>http://status.noctel.com/incident/258/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/258/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's Fiber Network is scheduled for March 30th. Please see the following for details:

-Planned Maintenance Date: Sunday, March 30, 2025

-Planned Maintenance Window: 03:00 - 05:00 AM PT

-Expected Service Impact: NocTel services may be temporarily affected for customers using the NocTel Fiber Network at Ammeter during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.

UPDATE - 3:04am - Maintenance has begun.

UPDATE - 3:32am - Maintenance has been completed.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sun, 30 Mar 2025 07:48:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Ammeter| Investigating]]></title>
                        <link>http://status.noctel.com/incident/256/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/256/</guid>
            <description><![CDATA[13:37 - Ammeter area is experiencing issues affecting the NocTel Fiber Network.

14:00 - The NocTel network engineering team is currently investigating.

14:20 - A power surge disabled a battery backup system and required manual intervention to bring back online.  All services should now be restored.  If you have further issues, please contact NocTel Support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 18 Feb 2025 21:37:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Canyon Creek | Fiber Outage]]></title>
                        <link>http://status.noctel.com/incident/255/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/255/</guid>
            <description><![CDATA[3:10am - The Canyon Creek area is experiencing issues that are causing customers to be disconnected from the NocTel Fiber Network.

4:00am - The NocTel team is investigating.

Final update: 6:35am - The NocTel team has found a faulty device and resolved the issue.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sat, 21 Dec 2024 11:10:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance]]></title>
                        <link>http://status.noctel.com/incident/254/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/254/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's Fiber services is scheduled for November 3, 2024. Please see the following for details:

-Planned Maintenance Date: Sunday, November 3, 2024

-Planned Maintenance Window: 02:00 - 06:00 PT

-Expected Service Impact: NocTel services may be temporarily affected for customers in the following regions: Knoll, Sky, Canyon, West Ammeter, Norway and Nichols.

-Maintenance Scope: Necessary software upgrades to improve stability and performance.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sun, 03 Nov 2024 10:01:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - NocTel Fiber]]></title>
                        <link>http://status.noctel.com/incident/253/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/253/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's Fiber Network is scheduled for Sunday, October 20th. Please see the following for details:

-Planned Maintenance Date: 2024-10-20

-Planned Maintenance Window: 03:00 - 06:00

-Expected Service Impact: NocTel services may be temporarily affected for customers using NocTel Fiber during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sun, 20 Oct 2024 10:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Control Panel | Investigating]]></title>
                        <link>http://status.noctel.com/incident/252/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/252/</guid>
            <description><![CDATA[The NocTel Control Panel is experiencing performance issues that is causing some users to not be able to access the control panel. The NocTel team is investigating the issue. Please stand by for further updates.

UPDATE: 30/07/2024 22:32 UTC: Our team has identified the root cause of the Control Panel performance issues and corrected it. If you are still having problems access the Control Panel please reach out to us at support@noctel.com]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 30 Jul 2024 22:22:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[COMPONENT | NocTel Knowledge Base]]></title>
                        <link>http://status.noctel.com/incident/251/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/251/</guid>
            <description><![CDATA[The NocTel Knowledge Base (noctel.com/help) is experiencing a problem that is currently making the site inaccessible to users. The NocTel team is investigating the issue. Please stand by for further updates.

FIXED - UPDATE 8:01 AM: Our team has corrected the issue affecting NocTel Knowledge Base (noctel.com/help), and the site is now accessible.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 29 May 2024 14:40:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - Insight]]></title>
                        <link>http://status.noctel.com/incident/250/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/250/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's Insight platform is scheduled for May 12. Please see the following for details: 

-Planned Maintenance Date: Sunday, May 12th
-Planned Maintenance Window: 7:00 PM to 9:00 PM PDT
-Expected Service Impact: NocTel's Insight services may be temporarily affected for customers using Insight Reporting during the maintenance window. Long-term and chronic system stability and use issues shall not occur.<Br>
-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com). Likewise, if you find your service is impacted post-maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 10 May 2024 14:35:23 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NotcTel Go Push Servers | Investigating]]></title>
                        <link>http://status.noctel.com/incident/249/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/249/</guid>
            <description><![CDATA[We are currently experiencing issues affecting our Go push servers that are causing inbound ringing issues with Go application extensions. The NocTel team is investigating the issue. As a temporary solution Go app users can leave the app open and their device awake to receive inbound calls. Please stand by for further updates.

UPDATE 10:21 Pacific: The issue affecting Go push notifications has been resolved. Inbound call to Go extensions should now be functional. If you are still having problems please contact support@noctel.com]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 23 Apr 2024 14:53:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - PDX23]]></title>
                        <link>http://status.noctel.com/incident/248/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/248/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's PDX23 VoIP server is scheduled for Saturday, April 20th from 9 AM to 11 AM Pacific Time. Please see the following for details:


 - Planned Maintenance Date: Saturday, April 20th
 - Planned Maintenance Window: 9:00 AM to 11:00 AM PDT
 - Expected Service Impact: NocTel services may be temporarily affected for customers using a PDX23 during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
 - Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance. 

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post-maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 16 Apr 2024 14:50:10 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Insight | Investigating]]></title>
                        <link>http://status.noctel.com/incident/247/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/247/</guid>
            <description><![CDATA[NocTel Insight is experiencing issues preventing users from accessing the web portal. The NocTel team is investigating the issue. Please stand by for further updates.

UPDATE 2024-03-18 11:15 AM: The issue effecting access to NocTel Insight has been resolved. The issue was cause by a stuck process. Please contact support if you are still experiencing issues.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Mon, 18 Mar 2024 16:50:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Outbound Faxing]]></title>
                        <link>http://status.noctel.com/incident/246/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/246/</guid>
            <description><![CDATA[Yesterday, 2024-02-14 starting at 10:50 am, there was a delay in outbound a faxing that was resolved at 2024-02-15 at 5:30am. Outbound faxes that were sent during time were queued and began sending shortly after the issue was resolved. If you have any questions or concerns, please reach out to NocTel Support at support@noctel.com or 503.764.4300.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 14 Feb 2024 18:50:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Bear Prairie| Investigating]]></title>
                        <link>http://status.noctel.com/incident/245/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/245/</guid>
            <description><![CDATA[Bear Prairie is experiencing issues that is causing an Internet service outage. The NocTel team is investigating the issue. Please stand by for further updates.

Update: 2024-02-01 2:26PM - Our team arrived arrived on site and identified faulty equipment. The equipment has been replaced and service to Bear Prairie was restored. Our teams are continuing to monitor. If you are still having issues please contact support at help@noctel.com or call 360.837.7400]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 01 Feb 2024 21:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Fiber Maintenance]]></title>
                        <link>http://status.noctel.com/incident/244/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/244/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's Fiber network is scheduled for Febuary 1st between 2 AM and 6 AM. Please see the following for details: 




-Planned Maintenance Date: Thursday, February 1st 
-Planned Maintenance Window: 2 AM - 6 AM PDT
-Expected Service Impact: NocTel services may be temporarily affected for customers in the Mt. Norway, SE 13th St, and Nichols Hill areas. Long-term and chronic system stability and use issues shall not occur.




-Maintenance Scope: Necessary maintenance to finalize repairs to a damaged  line.




If you have questions or concerns regarding the planned maintenance, please contact the Support Team (help@noctel.com, 360.837.7400). Likewise, if you find your service is impacted post-maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 31 Jan 2024 21:56:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber | Connectivity Issues | Investigating]]></title>
                        <link>http://status.noctel.com/incident/243/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/243/</guid>
            <description><![CDATA[NocTel Fiber is experiencing connectivity problems caused by Internet routing issues.  The NocTel team is investigating. Please stand by for further updates.

UPDATE: 2024-01-31 12:15 PM - Our team is onsite working to identify and correct the issue.

UPDATE: 2024-01-31 12:45 PM - Our team has made repairs, and traffic has returned to normal. Our teams are continuing to monitor. If you are still having issue please contact support at help@noctel.com or call 360.837.7400]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 31 Jan 2024 19:46:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber | Connectivity Issues | FIXED]]></title>
                        <link>http://status.noctel.com/incident/242/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/242/</guid>
            <description><![CDATA[NocTel Fiber is experiencing connectivity problems caused by Internet routing issues.  The NocTel team is investigating. Please stand by for further updates

UPDATE 2024-01-24 12:30 PM: Our team is currently en route to investigate a potential fiber cut in the Mt. Norway area.

UPDATE 2024-01-24 12:50 PM: Our team is on-site in the Mt. Norway area and has confirmed a fiber cut as the root cause. Our team is currently working on repairs.

UPDATE: 2024-01-24 2:15: At this time our team has completed repairs and network traffic has returned to normal.  If you’re still experiencing issues, please reach out to support at help@noctel.com or call us at 360.837.7400.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 24 Jan 2024 20:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Local Power Impairment]]></title>
                        <link>http://status.noctel.com/incident/241/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/241/</guid>
            <description><![CDATA[12:10am NocTel has received a notice that a local power provider is replacing failed equipment due to the storm.

2:32pm Power has been restored

2:38pm All network services have been restored.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 19 Jan 2024 06:15:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[PDX21 Intermittent Connectivity | Investigating]]></title>
                        <link>http://status.noctel.com/incident/240/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/240/</guid>
            <description><![CDATA[UPDATE 4:30 PM Pacific: The connectivity issue on PDX21 has been resolved at this time. If any extension is still experiencing issues, please reboot the device. If the issue continues after reboot, please contact support at support@noctel.com. 

UPDATE 10:00 AM Pacific: We are continuing to see improvements to connectivity issues on PDX21, and our team is continuing to monitor. Please stand by for further updates.

UPDATE 6:50 AM Pacific: Our team is seeing some improvements to performance and connectivity on PDX21. Our team is continuing to work to fully resolve the intermittent connectivity issues affecting PDX21. Some users may still be experiencing intermittent connection issues. Please stand by for further updates.

PDX21 is experiencing intermittent connectivity issues that are preventing some user's extensions from connecting correctly. The NocTel team is investigating the problem. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 20 Dec 2023 14:03:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - NocTel Fiber]]></title>
                        <link>http://status.noctel.com/incident/239/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/239/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's Fiber network at Mt Norway and Ammeter is scheduled for September 21st. Please see the following for details:

-Planned Maintenance Date: Thursday, September 21st, 2023

-Planned Maintenance Window: 3am - 4am

-Expected Service Impact: NocTel services may be temporarily affected for customers using the Fiber network on Mt Norway and Ammeter during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 20 Sep 2023 22:31:40 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Control Panel | Investigating]]></title>
                        <link>http://status.noctel.com/incident/238/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/238/</guid>
            <description><![CDATA[The NocTel control panel is experiencing issues that are causing slow load time on pages and actions performed in the control panel.  The NocTel team is investigating the issue. Please stand by for further updates.

UPDATE: Our team has implemented changes to resolve the issues causing slow load times on the control panel. Load times have returned to normal and our team is continuing to monitor.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 01 Sep 2023 16:33:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber Network | Investigating]]></title>
                        <link>http://status.noctel.com/incident/237/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/237/</guid>
            <description><![CDATA[The West Ammeter neighborhood of the NocTel Fiber network experienced an outage related to heat-related equipment failure. At approximately 5:30pm, the faulty equipment was removed and service resumed as normal. We'll continue to monitor the situation.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 15 Aug 2023 00:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - NocTel Fiber]]></title>
                        <link>http://status.noctel.com/incident/236/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/236/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's NocTel Fiber infrastructure south of Washougal River Rd is scheduled for July 22-23, 2023. Please see the following for details:

-Planned Maintenance Date: Saturday, July 22, 2023 and Sunday, July 23, 2023

-Planned Maintenance Window: 03:00 - 06:00 PT each day

-Expected Service Impact: NocTel services may be temporarily affected for customers using the Fiber Network at the during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability, performance and improved speeds.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sat, 22 Jul 2023 09:10:13 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - FIBER]]></title>
                        <link>http://status.noctel.com/incident/235/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/235/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's COMPONENT is scheduled for MONTH DAY. Please see the following for details:

-Planned Maintenance Date: 07/13/2023

-Planned Maintenance Window: 12am - 1am PDT

-Expected Service Impact: NocTel services will be temporarily affected for customers using FIBER within the Ammeter, West Ammeter, Mt Norway, and Nichols Hill neighborhoods during the maintenance window.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (help@noctel.com, +1.360.837.7400). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 12 Jul 2023 19:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - FIBER]]></title>
                        <link>http://status.noctel.com/incident/231/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/231/</guid>
            <description><![CDATA[UPDATE: 5:35am - Maintenance has been completed.

Planned infrastructure maintenance on NocTel's FIBER is scheduled for Monday, July 3rd. Please see the following for details:

-Planned Maintenance Window: 4am - 6am

-Expected Service Impact: NocTel services may be temporarily affected for customers using a FIBER within the KNOLL or SKY neighborhoods at the during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Mon, 03 Jul 2023 11:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber | Knoll Park]]></title>
                        <link>http://status.noctel.com/incident/230/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/230/</guid>
            <description><![CDATA[11:00 AM UPDATE: Our team has corrected the issues affecting Knoll Park. If you are still experiencing issues, please reboot your router and connected device. 

NocTel Fiber at Knoll Park is experiencing an issue that might affect a number of subscribers. Our team is actively working on identifying and correcting the problem. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 27 Jun 2023 10:45:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber | Connectivity Issues]]></title>
                        <link>http://status.noctel.com/incident/229/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/229/</guid>
            <description><![CDATA[16:55 - The NocTel Fiber Network is experiencing intermittent connectivity problems as of 3:55pm. The NocTel team is investigating the issue. Please stand by for further updates.

03:00 - UPDATE - Engineering is replacing degraded hardware during a maintenance window on 2023-04-21 from 0300-0500 to resolve this issue.

05:00 - FINAL - The equipment has been replaced and connectivity problems have been resolved.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 20 Apr 2023 22:55:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber | Connectivity Issues]]></title>
                        <link>http://status.noctel.com/incident/228/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/228/</guid>
            <description><![CDATA[UPDATE 1:00pm - Due to inclement weather, some our are equipment was experiencing issues. This has been resolved but we will continue to monitor the affected neighborhoods.

The NocTel Fiber Network at West Ammeter, Vernon, and Norway is experiencing intermittent connectivity problems as of 10:05am. The NocTel team is investigating the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 22 Feb 2023 18:05:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber - Nichols Hill | Watching]]></title>
                        <link>http://status.noctel.com/incident/227/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/227/</guid>
            <description><![CDATA[16:02 - 16:07 An unplanned equipment reboot has occurred affecting services to the Nichols Hill and Nichols Park neighborhoods.

NocTel engineers continue to monitor services for stability.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 02 Feb 2023 00:02:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber | Connectivity Issues]]></title>
                        <link>http://status.noctel.com/incident/226/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/226/</guid>
            <description><![CDATA[UPDATE 03:00am - We have identified the cause of last night's intermittent connectivity and have scheduled replacement of degraded routing equipment on Friday, January 13th starting at 2am.

The NocTel Fiber Network at Ammeter, Vernon, and Nichols is experiencing intermittent connectivity problems as of 5:30pm. The NocTel team is currently investigating the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 12 Jan 2023 02:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - PDX21]]></title>
                        <link>http://status.noctel.com/incident/224/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/224/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's PDX21 is scheduled for Friday, January 6th. Please see the following for details:

-Planned Maintenance Date: 2023-01-06

-Planned Maintenance Window: 0100 - 0400

-Expected Service Impact: NocTel services may be temporarily affected for customers using voice services on PDX21 at the during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 06 Jan 2023 09:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Extension In-use Status | Investigating]]></title>
                        <link>http://status.noctel.com/incident/225/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/225/</guid>
            <description><![CDATA[UPDATE 2023-01-10 9:00 AM - The issue with the speed dial status light has been resolved. Some phones may require a reboot of the extension displaying the speed dials and the affected extension listed on the speed dials. 

Our support team has identified that some desk phones are not showing some extensions' in-use status properly. Inbound/outbound and direct extension to extension calls are not affected. Our team is investigating the cause and hopes to have this corrected shortly.  Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 06 Jan 2023 07:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - NocTel Fiber]]></title>
                        <link>http://status.noctel.com/incident/222/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/222/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's Fiber infrastructure is scheduled for Sunday, December 11th. Please see the following for details:

-Planned Maintenance Date: Sunday, December 11, 2022

-Planned Maintenance Window: 3am - 9am PDT. **EXTENDED TO 2PM**

-Expected Service Impact: NocTel services may be temporarily affected for customers in the Norway, West Ammeter, Nichols and Vernon communities during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance

If you have questions or concerns regarding the planned maintenance, please contact the Fiber Support Team (help@noctel.com, +1.360.837.7400). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sat, 10 Dec 2022 21:34:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber | Investigating]]></title>
                        <link>http://status.noctel.com/incident/221/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/221/</guid>
            <description><![CDATA[UPDATE: 10:20am Outage was caused by an automatic generator that failed to start during a power outage. Back up generator has been installed.

The NocTel Fiber Network at West Ammeter is experiencing an outage as of 9:30am . The NocTel team has dispatched a tech to diagnose the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 17 Nov 2022 17:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - PDX19 and PDX26 VoIP Servers]]></title>
                        <link>http://status.noctel.com/incident/220/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/220/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's PDX19 and PDX26 VoIP servers is scheduled for Saturday, October 8th, from 1 AM - 4 AM. Please see the following for details: 



-Planned Maintenance Date: Saturday, October 8th

-Planned Maintenance Window: 1 AM - 4 AM Pacific 

-Expected Service Impact: NocTel services may be temporarily affected for customers using NocTel's PDX19 and PDX26 VoIP servers during the maintenance window. Long-term and chronic system stability and use issues shall not occur. 

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance. 



If you have questions regarding the planned maintenance, please get in touch with our Support Team at support@noctel.com (+1.503.764.4300). Please contact support if you find your service is impacted beyond the maintenance window.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 05 Oct 2022 15:40:48 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber | Investigating]]></title>
                        <link>http://status.noctel.com/incident/219/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/219/</guid>
            <description><![CDATA[UPDATE 07:50 The team has identified a degraded link and have taken it out of service while repairs are being made.  Services should now be stable.

ISSUE 07:23 The NocTel Fiber Network is experiencing routing issues resulting in sporadic Internet service outages. The issue seems localized to the Vernon Rd, Norway, West Ammeter areas. The NocTel team is investigating the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 29 Sep 2022 14:43:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Bear Prairie Power Outage]]></title>
                        <link>http://status.noctel.com/incident/218/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/218/</guid>
            <description><![CDATA[9:00pm - Clark PUD has restored full power services.  Thank you for your patience.

3:30pm - Clark PUD is on-site and has identified an issue with an underground cable.  They are currently awaiting excavation equipment.  The estimated time of restoration is 8pm.

1:27pm - The Bear Prairie fiber optic network is experiencing issues due to a localized power outage. The NocTel team is awaiting restoration of power. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 23 Sep 2022 17:21:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber Outage - Portions of Nichols Hill]]></title>
                        <link>http://status.noctel.com/incident/217/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/217/</guid>
            <description><![CDATA[17:55 Repairs have been completed.  Users have been notified of the restoration.

16:50 Fiber splicing has begun.

16:18 New fiber is being installed through the damaged segment.

15:45 Crews are on-site to begin the repair.

14:10 It was identified that an excavator dug up and damaged a line feeding west from NocTel's equipment.  Parts are being acquired to repair.

12:30 NocTel Fiber at Nichols Hill is experiencing issues that affect a number of subscribers. The NocTel team is investigating the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 14 Sep 2022 19:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber | Investigating]]></title>
                        <link>http://status.noctel.com/incident/216/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/216/</guid>
            <description><![CDATA[2:51PM - Power and full redundancy has been restored.

2:14PM - One fiber uplink is experiencing an outage due to a tree into power lines resulting in a substation failure at East Vancouver. The NocTel team has bypassed and shut down the affected uplink and no customer issues are expected. We continue to monitor the situation.  Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 09 Sep 2022 21:14:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Internet Routing Issues]]></title>
                        <link>http://status.noctel.com/incident/214/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/214/</guid>
            <description><![CDATA[The routing issue that occurred on an upstream provider's network has been corrected by the provider and appears stable. We have returned traffic to normal routing.

Traffic has been routed through alternate providers. Any issues should be resolved but we are continuing to monitor.

An Internet routing issue outside of NocTel’s control has occurred. We are working on re-routing traffic through alternate providers and are monitoring the situation.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 23 Aug 2022 19:59:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber Network | Investigating]]></title>
                        <link>http://status.noctel.com/incident/213/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/213/</guid>
            <description><![CDATA[UPDATE 16:57 - Our Team has replaced the failed equipment and are continuing to monitor the network for proper operation.

UPDATE 14:15 - Our Team has identified the problem and are currently working on replacing failing equipment. More updates to follow.

ISSUE 12:25 - The NocTel Fiber Network is experiencing routing issues resulting in sporadic Internet service outages. The NocTel team is investigating the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Mon, 11 Jul 2022 19:25:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber | Investigating]]></title>
                        <link>http://status.noctel.com/incident/212/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/212/</guid>
            <description><![CDATA[UPDATE 8:00 PM - The Internet connectivity issue has been resolved.

The NocTel Fiber Network is experiencing issues that are causing random traffic delays with certain destinations. The NocTel team is investigating the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 01 Jul 2022 02:52:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Insight]]></title>
                        <link>http://status.noctel.com/incident/211/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/211/</guid>
            <description><![CDATA[NocTel Insight experienced a brief outage due to a full storage device. Services are back up and running but the previous days data my be unavailable until tomorrow. NocTel staff will expand the storage tonight, after hours. If you are still experiencing issues, please reach out to support@noctel.com]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 25 May 2022 18:50:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber | Investigating]]></title>
                        <link>http://status.noctel.com/incident/210/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/210/</guid>
            <description><![CDATA[UPDATE 12:00 - Routes have been changed to work around the packet loss.

The NocTel Fiber transport network is experiencing issues that are causing packet loss. The NocTel team is investigating the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sat, 07 May 2022 14:40:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - NocTel Network Services]]></title>
                        <link>http://status.noctel.com/incident/209/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/209/</guid>
            <description><![CDATA[UPDATE 2:55am - Maintenance has completed.

Planned infrastructure maintenance on NocTel infrastructure is scheduled for Tuesday, April 19th. Please see the following for details:

- Planned Maintenance Date: Wednesday, April 20th
- Planned Maintenance Window:  1:00 AM to 4:00 AM Pacific 
- Expected Service Impact: NocTel services may be temporarily affected for customers during the maintenance window. Long-term and chronic system stability shall not occur.
- Maintenance Scope: The maintenance team will be doing required network equipment upgrades and system maintenance. 

If you have questions or concerns regarding the planned maintenance, please contact the Support Team at support@noctel.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 19 Apr 2022 18:16:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Outbound International Calling]]></title>
                        <link>http://status.noctel.com/incident/208/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/208/</guid>
            <description><![CDATA[UPDATE 2:53pm - The issue has been resolved.
UPDATE 11:12am - NocTel continues to monitor this issue.

NocTel has received a notice that a carrier is experiencing transport issues that may affect outbound international calls. The underlying carriers are working with the affected carrier to correct the impairment.  

Affected Components: 
Outbound calls to international numbers outside the United States.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 19 Apr 2022 17:32:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Inbound calls | Investigating]]></title>
                        <link>http://status.noctel.com/incident/207/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/207/</guid>
            <description><![CDATA[Update 6:35 AM Pacific: NocTel has routed around the issue affecting inbound calls and other services. Our team is continuing to monitor the system for stability. Some users may experience a slight delay in receiving voicemails. If you are still encountering issues related to Flow or inbound calls please contact us at support@noctel.com. 

UPDATE 6:05 AM Pacific: Inbound call has been restored and affected NocTel Flow instances are now operational. Our team continues to monitor the situation for stability. 

NocTel is investigating an issue affecting inbound calls and NocTel Flow. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 19 Apr 2022 12:45:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - NocTel Services]]></title>
                        <link>http://status.noctel.com/incident/206/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/206/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel infrastructure is scheduled for Tuesday, April 19th. Please see the following for details:

- Planned Maintenance Date: Tuesday, April 19th
- Planned Maintenance Window:  1:00 AM to 4:00 AM Pacific 
- Expected Service Impact: NocTel services may be temporarily affected for customers during the maintenance window. Long-term and chronic system stability shall not occur.
- Maintenance Scope: The maintenance team will be doing required network equipment/system maintenance. 

If you have questions or concerns regarding the planned maintenance, please contact the Support Team at support@noctel.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Mon, 18 Apr 2022 22:29:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Site Outages | Investigating]]></title>
                        <link>http://status.noctel.com/incident/205/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/205/</guid>
            <description><![CDATA[UPDATE 12:05 PM Pacific: Access to NocTel services and sites are now being restored. Users should refresh their browsers and log back in. Our team continues to bring services online and monitor the system.

Our team is investigating an issue affecting access to NocTel sites and services. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Mon, 18 Apr 2022 18:59:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Local Carrier Impairment]]></title>
                        <link>http://status.noctel.com/incident/204/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/204/</guid>
            <description><![CDATA[UPDATE: 8:27AM PST - Issue has been resolved.

7:49AM PST - NocTel has received a notice that a local carrier is experiencing transport issues that may affect some customers. Underlying carriers are working with the affected carrier to correct the impairment. 

Affected Components: 
Inbound Calls to Canadian-based numbers]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 13 Apr 2022 14:59:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Flow and Other Service Outage]]></title>
                        <link>http://status.noctel.com/incident/203/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/203/</guid>
            <description><![CDATA[11:25 PM: An outage affecting NocTel.com, some NocTel Flow instances, and other services occurred between 10:54 AM and 11:20 AM Pacific due to a hardware failure. Our team has restored the services and is continuing to investigate and monitor the situation. If you are experiencing further issues please contact support@noctel.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sat, 09 Apr 2022 18:29:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber | Service Impairment]]></title>
                        <link>http://status.noctel.com/incident/202/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/202/</guid>
            <description><![CDATA[14:00 PT - Redundant links have been brought online to mitigate the issue until weather conditions are safe to perform maintenance on failed equipment.

The NocTel Fiber Network is experiencing intermittent weather-related issues affecting service. The NocTel team is monitoring the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Mon, 04 Apr 2022 20:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Fax Services | Investigating]]></title>
                        <link>http://status.noctel.com/incident/201/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/201/</guid>
            <description><![CDATA[Faxing services are experiencing issues that are causing processing delays in sending faxes. Our team is investigating the issue. Please stand by for further updates.

UPDATE: 3:30 PM Pacific - Our team is continuing to investigate an issue with outbound faxing via Fax Machine Adaptors (FMAs) and via the NocTel web portal. Inbound faxing is not affected at this time.

UPDATE: 5:57 PM Pacific - Faxing services have been restored.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 15 Mar 2022 21:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Insight | Investigating]]></title>
                        <link>http://status.noctel.com/incident/200/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/200/</guid>
            <description><![CDATA[08:20 - Incident has been resolved.

08:05 - The NocTel Insight web service is experiencing issues that are causing errors accessing the site. The NocTel team is investigating the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 16 Feb 2022 16:09:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - NocTel Go]]></title>
                        <link>http://status.noctel.com/incident/199/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/199/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's Go Servers is scheduled for February 19th at 11 PM to February 20th at 2 AM. Please see the following for details:

-Planned Maintenance Date: Saturday, February 19th - Sunday, February 20th
-Planned Maintenance Window: 11:00 PM to 2:00 AM Pacific

-Expected Service Impact: NocTel Go services may be temporarily or intermittently affected for customers using a NocTel Go during the maintenance window. Long-term and chronic system stability and use issues shall not occur.
-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post-maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Mon, 14 Feb 2022 14:41:16 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Insight | Web Access Issues]]></title>
                        <link>http://status.noctel.com/incident/198/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/198/</guid>
            <description><![CDATA[2022-02-10 12:27am - The NocTel Insight platform has been rebuilt and functioning appropriately.

10:25 am - NocTel Insight is still experiencing issues after restarting services. We are currently investigating the issue.

09:46 am - NocTel Insight reporting platform is experiencing issues with the web application. We are currently restarting services and reporting should be running again around 20 minutes. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 08 Feb 2022 17:46:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Inbound Faxing Outage]]></title>
                        <link>http://status.noctel.com/incident/197/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/197/</guid>
            <description><![CDATA[Faxing services are experiencing issues that are causing intermittent problems with faxing. The NocTel team is investigating the matter. Please stand by for further updates.

UPDATE 8:25 AM Pacific: Our teams have identified a server issue impacting inbound faxes and are working to correct it. Outbound faxes at this time remain operational.

UPDATE: 7:30 AM 2022-02-01: Inbound faxing service has been corrected at this time.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Mon, 31 Jan 2022 14:15:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber | Outage]]></title>
                        <link>http://status.noctel.com/incident/194/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/194/</guid>
            <description><![CDATA[11:50am - The service issue has been resolved. The outage was caused by uptstream provider equipment failure.  This is considered resolved but we will continue to monitor.

NocTel Fiber network is currently experiencing a service outage. The NocTel team is investigating the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 27 Jan 2022 19:28:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Norway | Resolved]]></title>
                        <link>http://status.noctel.com/incident/193/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/193/</guid>
            <description><![CDATA[UPDATE 5pm:  A redundant link has been brought online in order to bypass the failed equipment.

2:10pm The Norway area is experiencing issues that are causing errors. The NocTel team is investigating the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sun, 16 Jan 2022 22:10:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber | Vernon Rd Service Issue]]></title>
                        <link>http://status.noctel.com/incident/192/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/192/</guid>
            <description><![CDATA[7:20 AM NocTel Fiber is aware of a power issue affecting service for Vernon Rd. A team is en route to address the issue. The current ETA is 8 AM. Updates to follow.

7:50 AM UPDATE: NocTel Fiber teams are en route to address the power issue affecting service for Vernon Rd. The team should arrive onsite momentary to restore backup power systems.

7:55 AM UPDATE: Our team has restored backup power systems for the Vernon Road area at this time.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 06 Jan 2022 15:20:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Fiber Impairment for West Ammeter, Norway Dr, and Vernon Rd]]></title>
                        <link>http://status.noctel.com/incident/191/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/191/</guid>
            <description><![CDATA[The Fiber team is investigating the issue causing service impairments to West Ammeter, Norway Dr, and Vernon Road. Updates to follow.

1:10 PM UPDATE: Fiber teams are continuing to investigate the issue, causing the impairment to service, and actively working to correct it.

1:40 PM UPDATE: Our Fiber teams continue to investigate the service impairment. Crews are on the ground checking key infrastructure points for weather-related damage. Updates to follow.

2:30 PM UPDATE: Our Fiber teams continue to investigate the service impairment. Crews are on the ground checking key infrastructure points for weather-related damage. Updates to follow.

3:10 PM UPDATE: Our Fiber team discovered some downed trees interfering with hardware. They are currently working on removing the trees and ensuring that the hardware is functioning as it should. Updates to follow.

5:51 PM UPDATE: We are still experiencing brief intermittent outages and have scheduled additional repair work for tomorrow.  Thank you for your patience as our team braves the storms to resolve this issue.  Please be safe and we'll have additional updates tomorrow morning.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Mon, 03 Jan 2022 20:40:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - REBOOT]]></title>
                        <link>http://status.noctel.com/incident/190/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/190/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's NocTel Fiber at Ammeter and Mt Norway is scheduled for 2022-01-03. Please see the following for details:

-Expected Service Impact: NocTel services may be temporarily affected for customers using the NocTel Fiber services at the locations during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Mon, 03 Jan 2022 11:15:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Norway | Investigating]]></title>
                        <link>http://status.noctel.com/incident/189/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/189/</guid>
            <description><![CDATA[5:30pm - Routing changes have been made to clear the issue.

4:42pm - The Norway region is experiencing issues that are causing errors during the current heavy snow event.  The NocTel team is investigating the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sat, 25 Dec 2021 00:42:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber - Norway &amp; West Ammeter | Investigating]]></title>
                        <link>http://status.noctel.com/incident/188/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/188/</guid>
            <description><![CDATA[UPDATE MONDAY 3:00p - The maintenance to improve stability during weather events has been completed.

UPDATE 11:00a - NocTel has observed wind-related troubles at one of our locations and will be making improvements to correct this issue. 

9:50a - The Norway and West Ammeter fiber services are experiencing issues that is causing an intermittent service impairment. The NocTel team is investigating the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sun, 24 Oct 2021 16:50:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Inbound Call Quality | Investigating]]></title>
                        <link>http://status.noctel.com/incident/187/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/187/</guid>
            <description><![CDATA[UPDATE: 2021-10-15 6:30 AM: The provider has made changes to their network to route calls away from affected routes. We are seeing normal call quality at this time. If you continue to have issues please email support (support@noctel.com) with call examples. 

1:50 PM: NocTel has received reports of call quality issues on inbound calls. We have identified that the problem is with a downstream provider. NocTel is currently engaged with the carrier, and they are working to resolve the issue. Updates to follow.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 14 Oct 2021 20:50:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - NocTel Fiber - All Areas]]></title>
                        <link>http://status.noctel.com/incident/186/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/186/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel Fiber is scheduled for October 10, 2021. Please see the following for details:

-Planned Maintenance Date: Sunday, October 10, 2021

-Planned Maintenance Window: 3am - 6am PST

-Expected Service Impact: NocTel services may be temporarily affected for customers using NocTel Fiber in all areas during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance for UPS replacement and router software upgrades.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 07 Oct 2021 11:07:19 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Carrier Impairment]]></title>
                        <link>http://status.noctel.com/incident/185/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/185/</guid>
            <description><![CDATA[UPDATE 2021-10-01 9:00 AM - The NocTel support team has observed normal network activity and inbound call completion from the carrier for the past 36 hours. At this time, we consider the issue resolved. If you experience any more issues related to inbound calls, please reach out to our support team at support@noctel.com with details. 

2021-10-01 6:30 AM - We continue to see network stability and call completion from the national carrier at this time. 

2021-09-30 9:30 AM - The national carrier is reporting improved call completion and network stability. Our team continues to monitor the situation but is seeing improvements to inbound calls completions. 

2021-09-29 4:20 PM - The upstream provider is experiencing additional effects of the DDoS attack on their network. NocTel users may experience intermittent issues with inbound calls, including voice quality issues and/or one-way audio. Our team continues to monitor the situation. 

2021-09-29 1:15 PM - The upstream provider continues to correct and mitigate the effect of the DDoS attack on their network. NocTel users may experience intermittent issues with inbound calls, including voice quality issues and/or one-way audio. Our team continues to monitor the situation. 

2021-09-29 11:15 AM - The upstream provider continues to correct and mitigate the effect of the DDoS attack on their network. NocTel users may experience intermittent issues with inbound calls, including voice quality issues and/or one-way audio. Our team continues to monitor the situation. 

2021-09-29 8:30 AM - The upstream provider continues to correct and mitigate the effect of the DDoS attack. While inbound calling has improved, users may still see intermittent issues with inbound calls. It appears that inbound calls from Verizon users are affected more than others currently. We still advise using emergency routing to bypass menus with caller input options at this time. 

2021-09-28 1:00 PM - The carrier is still investigating the issue and working on mitigation efforts. The NocTel Support Team continues to monitor the situation. 

2021-09-28 12:00 PM -The carrier is still investigating the issue and working on mitigation efforts. The NocTel Support Team continues to monitor the situation. 

2021-09-28 6:30 AM - NocTel sees inbound call issues related to the DDoS attack on a national carrier returning at this time. NocTel users may see issues with inbound calls completing, DFMT (touchtone), and call quality. We are re-opening tickets with the carrier.

4:30 PM - The national carrier has implemented mitigation efforts and other security protocols to lessen the effect of several DDoS attacks on their network. The carrier is currently reporting most services have been restored and is continuing to monitor. NocTel has seen the return of DTMF (touchtone) and improved inbound calling. Our team will continue to monitor

1:10 PM - NocTel is continuing to monitor the issue and engage with the carrier. The national carrier is still investigating and working on mitigation and repairs. 

11:10 AM - The national carrier is currently continuing to investigate the incident and is working on mitigation efforts.

10:00 AM - The national carrier is continuing to investigate the incident and is working on mitigation efforts.

9:00 AM - The issue with the national carrier is also causing issues with DTMF (Touchtone inputs) at this time. The NocTel team is engaging with the carrier on the issue. 

8:00 AM -  NocTel has received a notice that a national carrier is experiencing issues that may prevent inbound calls and inbound SMS to some NocTel customers. Our underlying carriers are working to correct the impairment.  Outbound local calling is not affected at this time, although 911 routing services may be affected.

Affected Components: 
  INBOUND CALLING]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Mon, 27 Sep 2021 11:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Local Carrier Impairment]]></title>
                        <link>http://status.noctel.com/incident/184/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/184/</guid>
            <description><![CDATA[UPDATE 4:02pm PST - All services are reported to be back online.

UPDATE 2:30pm PST - NocTel is observing a higher rate of calls being delivered to our network from the affected carrier.  We will continue to monitor for changes.

12:30pm PST - NocTel has received a notice that a national carrier is experiencing issues that may prevent inbound calls and inbound SMS to some NocTel customers. Our underlying carriers are working to correct the impairment.  Outbound local calling is not affected at this time, although 911 routing services may be affected.

Affected Components: 
  INBOUND CALLING]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sat, 25 Sep 2021 19:35:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber | Outage]]></title>
                        <link>http://status.noctel.com/incident/183/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/183/</guid>
            <description><![CDATA[6:21 PM - Faulty hardware has been replaced and Internet service is back up on Vernon Rd. We will continue to monitor for any issues.

5:45 PM - Hardware failure causing issues with Vernon Rd Internet. Technician is en route with replacement equipment.

5:25 PM - Power has been restored to the Mt Norway, West Ammeter, and Ammeter areas.

5:00 PM - Generators have been placed at necessary locations to ensure equipment is powered on and providing Internet.

3:49 PM - NocTel Fiber is experiencing a major outage due to a localized power outage affecting the Bear Prairie, Vernon Rd, Mt Norway, and West Ammeter areas.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 17 Sep 2021 22:59:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - PDX20 VoIP Server]]></title>
                        <link>http://status.noctel.com/incident/182/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/182/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's PDX20 VoIP Server is scheduled for Monday, August 30th from 3 to 5 AM PDT. Please see the following for details:


-Planned Maintenance Date: Monday, August 30th

-Planned Maintenance Window: 3:00 AM to 5:00 AM PDT

-Expected Service Impact: NocTel services will be temporarily affected for customers using a PDX20 during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: The technicians will be replacing and upgrading hardware on PDX20 to improve backend stability and performance



If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post-maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sun, 29 Aug 2021 11:17:50 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[PDX20 | Resolved]]></title>
                        <link>http://status.noctel.com/incident/180/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/180/</guid>
            <description><![CDATA[UPDATE 15:55 - Faulty hardware has been replaced and the server is performing normally now. We will continue to monitor for any issues.

UPDATE 15:11 - Technician is on site and currently working to resolve the hardware issue.

UPDATE 14:23 - Issue has been identified as a hardware failure. Technician is en route to resolve the issue.

PDX20 is experiencing issues that are causing issues with inbound/outbound call traffic. The NocTel team is investigating the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 24 Aug 2021 20:43:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - Norway]]></title>
                        <link>http://status.noctel.com/incident/179/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/179/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's Fiber is scheduled for Sunday, August 22nd. Please see the following for details:

 - Planned Maintenance Date: Sunday, August 22, 2021
 - Planned Maintenance Window: 3:00 AM to 6:00 AM Pacific
 - Expected Service Impact: NocTel Fiber services may be temporarily affected for customers in the Norway service area during the maintenance window. Long-term and chronic system stability shall not occur.
 - Maintenance Scope: The maintenance team will be upgrading network operating system software.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team at help@noctel.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Mon, 16 Aug 2021 08:43:07 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Go Mobile Client | Investigating]]></title>
                        <link>http://status.noctel.com/incident/177/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/177/</guid>
            <description><![CDATA[UPDATE | 7:24am PT - The issue has been resolved and all clients are reporting back online.

The NocTel Go iOS and Android mobile clients are experiencing issues that are causing inbound call failures. The NocTel team is investigating the issue with the application vendor. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 13 Aug 2021 11:45:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - Vernon Rd and West Ammeter]]></title>
                        <link>http://status.noctel.com/incident/176/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/176/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's Fiber is scheduled for Sunday, June 20th. Please see the following for details:

 - Planned Maintenance Date: Sunday, June 20, 2021
 - Planned Maintenance Window: 3:00 AM to 6:00 AM Pacific
 - Expected Service Impact: NocTel Fiber services may be temporarily affected for customers in the Vernon Rd and West Ammeter service areas during the maintenance window. Long-term and chronic system stability shall not occur.
 - Maintenance Scope: The maintenance team will be adding additional batteries to support growth and mitigate against future power outages.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team at help@noctel.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sun, 13 Jun 2021 14:05:29 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Vancouver uplink outage | Investigating]]></title>
                        <link>http://status.noctel.com/incident/175/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/175/</guid>
            <description><![CDATA[07:10 AM - Internet service has been restored.

Sunday 06:03 AM - The NocTel Fiber network is experiencing issues that are causing localized outages due to uplink outages.  The NocTel team is investigating the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sun, 13 Jun 2021 13:02:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - NocTel Fiber]]></title>
                        <link>http://status.noctel.com/incident/173/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/173/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's Fiber is scheduled for Sunday, April 25th. Please see the following for details:

 - Planned Maintenance Date: Sunday, April 25, 2021
 - Planned Maintenance Window: 3:00 AM to 6:00 AM Pacific
 - Expected Service Impact: NocTel Fiber services may be temporarily affected for customers in some service areas during the maintenance window. Long-term and chronic system stability shall not occur.
 - Maintenance Scope: The maintenance team will be doing a required fiber relocation and scheduled maintenance. 

If you have questions or concerns regarding the planned maintenance, please contact the Support Team at help@noctel.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 20 Apr 2021 14:09:23 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - NocTel Fiber]]></title>
                        <link>http://status.noctel.com/incident/172/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/172/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's Fiber is scheduled for Friday, April 23rd. Please see the following for details:

- Planned Maintenance Date: Friday, April 23, 2021
- Planned Maintenance Window:  0:00 AM to 5:00 AM Pacific 
- Expected Service Impact: NocTel Fiber services may be temporarily affected for customers in some service areas during the maintenance window. Long-term and chronic system stability shall not occur.
 - Maintenance Scope: The maintenance team will be doing a required fiber relocation and scheduled maintenance. 

If you have questions or concerns regarding the planned maintenance, please contact the Support Team at help@noctel.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 20 Apr 2021 14:07:31 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[PDX13 Unexpected Impairment]]></title>
                        <link>http://status.noctel.com/incident/171/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/171/</guid>
            <description><![CDATA[PDX13 experienced a brief unexpected operational failure starting at 11:01 Pacific. NocTel Engineering was able to access, isolate, and correct the issue. Services have resumed as normal as of 11:13 Pacific.

We apologize for any inconveniences experienced during the unavailability interval. Please report any issues to support@noctel.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 08 Apr 2021 18:01:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Website and VoIP Servers | Investigating]]></title>
                        <link>http://status.noctel.com/incident/170/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/170/</guid>
            <description><![CDATA[NocTel's website and some VoIP servers are experiencing issues that are affecting service. The NocTel team is investigating the issue. Please stand by for further updates.

The following VoIP Servers are affected: PDX12, PDX13, PDX14, PDX19

UPDATE 11:10 PDT: Service to NocTel's main site has been restored. Our server teams are working to correct issues affecting some VoIP servers.

UPDATE 10:40 PDT: The problem impacting NocTel Servers PDX12, PDX13, PDX14, PDX19, and select Flow instances have been resolved at this time. Our team is continuing to monitor to ensure all systems are working. Delivery of some voicemail and notices may be delayed. If you are still having problems please reach out to our support team at support@noctel.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Mon, 22 Mar 2021 18:15:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber Uplink | Investigating]]></title>
                        <link>http://status.noctel.com/incident/168/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/168/</guid>
            <description><![CDATA[UPDATE 4:44pm - The NocTel Fiber uplink has been failed over to redundant equipment while engineers are diagnosing the issue further.

The NocTel Fiber uplink is experiencing issues that are causing sporadic outages. The NocTel team is investigating the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sun, 14 Mar 2021 16:22:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - NocTel Fiber Core Routing]]></title>
                        <link>http://status.noctel.com/incident/167/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/167/</guid>
            <description><![CDATA[UPDATE 4:45AM - This morning's maintenance has been completed.

Planned infrastructure maintenance on NocTel's core routing infrastructure is scheduled for Sunday, 14 March 2021. Please see the following for details:

-Planned Maintenance Date: Sunday, 14 March 2021

-Planned Maintenance Window: 3AM - 6AM PDT

-Expected Service Impact: NocTel services may be temporarily affected for customers using NocTel Fiber at the during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance including hardware upgrades to improve backend stability and performance.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sun, 14 Mar 2021 10:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Ammeter Rd Power | Investigating]]></title>
                        <link>http://status.noctel.com/incident/166/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/166/</guid>
            <description><![CDATA[Wednesday 05:00 AM - Full power has been restored to all sites.

Tuesday 11:45 PM - The Ammeter NocTel Fiber network is experiencing issues that are causing localized outages due to power outages.  The primary core network is online via generator and NocTel staff are working to power remote POPs with redundant power at this time.  The NocTel team is investigating the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 10 Mar 2021 08:45:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - Ticketing System]]></title>
                        <link>http://status.noctel.com/incident/165/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/165/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's Ticketing System is scheduled for March 6th. Please see the following for details:

-Planned Maintenance Date: Saturday, March 6th

-Planned Maintenance Window: 7 AM - 7 PM PDT

-Maintenance Scope: NocTel will be migrating to a new ticketing system on March 6th. During the migration, our team will still be able to receive support tickets at support@noctel.com. During the migration, tickets submitted may not receive an automated response. Our team will be checking for new tickets regularly. If you are experiencing a complete outage and do not receive a reply within 15 minutes of submitting a ticket, please call our main support line at 503.764.4300.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 05 Mar 2021 20:06:38 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - NocTel Fiber Core Routing]]></title>
                        <link>http://status.noctel.com/incident/164/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/164/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's core routing infrastructure is scheduled for Sunday, 5 March 2021. Please see the following for details:

-Planned Maintenance Date: Sunday, 5 March 2021

-Planned Maintenance Window: 3AM - 6AM PDT

-Expected Service Impact: NocTel services may be temporarily affected for customers using NocTel Fiber at the during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance including hardware upgrades to improve backend stability and performance.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 05 Mar 2021 15:37:01 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - NocTel Fiber Routing]]></title>
                        <link>http://status.noctel.com/incident/163/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/163/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's IP Routing and battery backup infrastructure is scheduled for Sunday, 28 February 2021. Please see the following for details:

-Planned Maintenance Date: Sunday, 28 February 2021

-Planned Maintenance Window: 3AM - 6AM PDT

-Expected Service Impact: NocTel services may be temporarily affected for customers using NocTel Fiber at the during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance including routing changes to improve backend stability and performance.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sat, 20 Feb 2021 13:48:35 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Vancouver Power Outage | Resolved]]></title>
                        <link>http://status.noctel.com/incident/162/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/162/</guid>
            <description><![CDATA[UPDATE 10:11AM - Power has been restored.  Thank you for your patience.

The NocTel Fiber network is experiencing issues due to a power outage in Vancouver.  The NocTel team is investigating the issue, although we are unable to get to the affected site due to snow. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sat, 13 Feb 2021 16:45:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber | Repair Completed]]></title>
                        <link>http://status.noctel.com/incident/161/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/161/</guid>
            <description><![CDATA[UPDATE 5:21 AM - The UPS lost power due to a brownout in area which ultimately tripped a breaker.  The UPS power has been restored and full redundancy is back online.

UPDATE 03:00 AM - The team has identified a failed UPS for one backup link and is in the process of replacing it.

12:27 AM - The NocTel Fiber network is experiencing issues that are causing sporadic outages due to weather and power.  The NocTel team is investigating the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sat, 13 Feb 2021 08:27:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - Sunday - Vernon Rd - COMPLETED]]></title>
                        <link>http://status.noctel.com/incident/160/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/160/</guid>
            <description><![CDATA[UPDATE 5:52AM: Maintenance has been completed.

Planned infrastructure maintenance on NocTel's Vernon Rd infrastructure is scheduled for Sunday, 7 February 2021. Please see the following for details:

-Planned Maintenance Date: Sunday, 7 February 2021

-Planned Maintenance Window: 3AM - 6AM PDT

-Expected Service Impact: NocTel services may be temporarily affected for customers using NocTel Fiber at the during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance including routing changes to improve backend stability and performance.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 04 Feb 2021 12:47:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber | Investigating]]></title>
                        <link>http://status.noctel.com/incident/159/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/159/</guid>
            <description><![CDATA[10:15AM UPDATE - A failed battery backup (UPS) has been replaced.  Internet services have been fully restored.  Please  contact NocTel Support if you continue to have any issues.  Merry Christmas!

8:15AM UPDATE - An upstream provider has dispatched personnel to look at a failed piece of equipment.  The ETA for their arrival is 10AM.

The NocTel Fiber Network is experiencing issues that are causing a service interruption.  The NocTel team has identified the issue as a carrier router problem and they have dispatched personnel to investigate the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 25 Dec 2020 15:15:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber | Outage - Vernon Road]]></title>
                        <link>http://status.noctel.com/incident/158/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/158/</guid>
            <description><![CDATA[6:30 AM UPDATE - Main power has been restored. 

6:23 AM UPDATE - Service has been restored to the Vernon Road area at this time via back-up generators. If you are still experiences issues, please reboot your router and connected equipment. If issues continue after that please contact support. 

5:50 AM UPDATE - The NocTel Fiber team has identified a power issue on Vernon Road and is currently en-route to address the issue.

5:30 AM - The NocTel Fiber team is currently responding to an issue that is affecting the Vernon Road area. Updates to follow.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 22 Dec 2020 13:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Support | Possible Support Ticket Outage]]></title>
                        <link>http://status.noctel.com/incident/157/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/157/</guid>
            <description><![CDATA[4:00 PM UPDATE: Google has resolved the Gmail issue but NocTel will continue to monitor.

Google has reported a partial Gmail outage. This may affect the submission of support tickets. If you are experiencing issues emailing support, please submit a support ticket at https://noctel.kayako.com/]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 15 Dec 2020 14:29:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber | Power Failure - Vernon Road UPDATED]]></title>
                        <link>http://status.noctel.com/incident/156/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/156/</guid>
            <description><![CDATA[7:55 AM UPDATE - Main power has been restored. Vernon Road infrastructure is no longer on emergency power. Users may need to reboot their router and personal equipment. If you still have connection issues after rebooting please reach out to support at 360.837.7400.

6:35 AM UPDATE - The equipment for the Vernon Road area has been placed on backup emergency power until the utility company can address the main power issue. Users may need to reboot their router and equipment. If you still have connection issues after rebooting please reach out to support at 360.837.7400.

6:00 AM - The NocTel Fiber team is currently responding to a power failure that is currently affecting the Vernon Road area. Updates to follow.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 02 Dec 2020 14:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber - Vernon Road | Investigating]]></title>
                        <link>http://status.noctel.com/incident/155/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/155/</guid>
            <description><![CDATA[7:30 PM UPDATE: Service to the Vernon Road area has been restored on back up measures at this time. If you are still having an issue, please reboot your home router and connected devices. If you still experience problems after rebooting, please call us at 360.837.7400. A final update will be posted after the utility has restored standard power. 

7:20 PM UPDATE - The NocTel Fiber team has been informed of a local power outage in the area due to a fallen tree. The utility company's current estimated restoration is 11 PM. The NocTel team is currently en-route to restore service with a backup generator. 

7:00 PM - The NocTel team is currently investigating the cause for an outage on the NocTel Fiber Network that effecting users in the Vernon Road area. Updates to follow.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 25 Nov 2020 03:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber Core | Investigating]]></title>
                        <link>http://status.noctel.com/incident/154/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/154/</guid>
            <description><![CDATA[UPDATE - Tuesday, 23:50 - Breakers related to the NocTel Core have been replaced and 24 hours of stability has been observed.  Likely a bad batch of breakers from the vendor.

UPDATE - Monday, 12:30 - The affected breakers have been replaced.

UPDATE - Sunday, 14:07 - A second breaker trip occurred.  Additional batteries have been placed inline while electrical system diagnostics continue.

The NocTel Fiber Core experienced a breaker trip that caused a service impairment. The NocTel team has restored service and is investigating the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sat, 07 Nov 2020 23:17:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber | Outage]]></title>
                        <link>http://status.noctel.com/incident/153/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/153/</guid>
            <description><![CDATA[12:55 PM - The issue has been resolved and service has been restored. If you are still experiencing an issue, please contact NocTel Fiber support at help@noctel.com or call 360.837.7400

12:35 PM - We have identified the issue as a faulty cable. It is currently being replaced.

12:06 PM - The NocTel fiber-optic network is experiencing issues with the Bear Prairie network. The NocTel team is investigating. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 04 Nov 2020 20:06:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - Bear Prairie Fiber]]></title>
                        <link>http://status.noctel.com/incident/152/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/152/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's Bear Prairie Fiber Network is scheduled for November 3, 2020. Please see the following for details:

-Planned Maintenance Date: Tuesday, November 3, 2020

-Planned Maintenance Window: 6am - 7am

-Expected Service Impact: NocTel services may be temporarily affected for customers using a NocTel Fiber during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: NocTel will be replacing and testing a damaged fiber optic cable.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 03 Nov 2020 12:29:12 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - NocTel Fiber - Ammeter Mountain]]></title>
                        <link>http://status.noctel.com/incident/151/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/151/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's Ammeter Mountain Fiber Network is scheduled for October 22, 2020. Please see the following for details:

-Planned Maintenance Date: Tuesday, October 22, 2020

-Planned Maintenance Window: 5am - 6am

-Expected Service Impact: NocTel services may be temporarily affected for customers using a NocTel Fiber during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: NocTel is doing necessary equipment relocation on fiber routing equipment in order to prepare for the upcoming winter weather.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sun, 01 Nov 2020 12:18:49 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - Bear Prairie Fiber]]></title>
                        <link>http://status.noctel.com/incident/150/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/150/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's Bear Prairie Fiber Network is scheduled for November 1, 2020. Please see the following for details:

-Planned Maintenance Date: Sunday, November 1, 2020

-Planned Maintenance Window: 8am - 9am

-Expected Service Impact: NocTel services may be temporarily affected for customers using a NocTel Fiber during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: NocTel will be replacing and testing a damaged fiber optic cable.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sat, 31 Oct 2020 13:45:46 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - Vernon Rd Fiber]]></title>
                        <link>http://status.noctel.com/incident/149/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/149/</guid>
            <description><![CDATA[UPDATE 7:55 AM - All maintenance work has been completed at this time, and service fully restored. If you encounter any issue please reboot your router and effected devices. If the problem persists after reboot please contact support.

Orginal Maintenance Notice:

Planned infrastructure maintenance on NocTel's Vernon Rd fiber network is scheduled for October 27, 2020. Please see the following for details:

-Expected Service Impact:  Our team will be replacing a failed cable starting at 07:00 on Tuesday, October 27th.  We expect this to be repaired by 08:00.  During this maintenance there may be intermittent or no connection.  We will work to replace this as quickly as possible.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.

Thank you for your patience as we improve your NocTel Fiber connection!]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 27 Oct 2020 10:11:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - NocTel Fiber]]></title>
                        <link>http://status.noctel.com/incident/148/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/148/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's Fiber Network is scheduled for October 22, 2020. Please see the following for details:

-Planned Maintenance Date: Tuesday, October 22, 2020

-Planned Maintenance Window: 1am - 5am

-Expected Service Impact: NocTel services may be temporarily affected for customers using a NocTel Fiber during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: NocTel's upstream fiber carrier is doing necessary firmware upgrades on fiber routing equipment.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 20 Oct 2020 09:26:17 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - NocTel Fiber - Vernon Rd.]]></title>
                        <link>http://status.noctel.com/incident/147/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/147/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's Vernon Rd Fiber Network is scheduled for October 20, 2020. Please see the following for details:

-Planned Maintenance Date: Tuesday, October 20, 2020

-Planned Maintenance Window: 3:30am - 5am

-Expected Service Impact: NocTel services may be temporarily affected for customers using a NocTel Fiber off the Vernon Rd node at the during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance to improve fiber optic signal levels, stability and performance

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 20 Oct 2020 09:16:19 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - PDX infrastructure]]></title>
                        <link>http://status.noctel.com/incident/144/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/144/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's PDX infrastructure is scheduled for Tuesday, September 29, 2020. Please see the following for details:

-Planned Maintenance Date: Wednesday, September 30

-Planned Maintenance Window: 1 AM - 4 AM PDT

-Expected Service Impact: No service impact is anticipated. NocTel services may be temporarily affected for customers using PDX infrastructure during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post-maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 30 Sep 2020 08:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - PDX infrastructure]]></title>
                        <link>http://status.noctel.com/incident/145/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/145/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's PDX infrastructure is scheduled for Tuesday, September 29, 2020. Please see the following for details:

-Planned Maintenance Date: Tuesday, September 30

-Planned Maintenance Window: 1 AM - 3 AM PDT

-Expected Service Impact: No service impact is anticipated. NocTel services may be temporarily affected for customers using PDX infrastructure during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post-maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 29 Sep 2020 13:14:59 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber | Outage - Upstream Carrier]]></title>
                        <link>http://status.noctel.com/incident/143/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/143/</guid>
            <description><![CDATA[9:45 AM - All NocTel fiber services have been restored. The upstream carrier identified the root cause as a power outage that lasted longer than the backup UPS could cover. Power has been restored at the site. If you are still experiencing an issue, please contact NocTel Fiber support at help@noctel.com or call 360.837.7400

9:05 AM UPDATE - The upstream carrier has identified the cause as a device power failure at the Camas site. Technicians are still en route to determine the root cause of the power lost and verify no further issues. NocTel is seeing traffic restored to user endpoints at this time but is continuing to monitor and waiting for confirmation from the upstream carrier that full service is restored. 

8:25 AM UPDATE - Upstream carrier technicians are en route to the affected site in Camas with an ETA of 1 hour.   

7:55 AM UPDATE -  The upstream carrier has dispatched technicians to the affected site in Camas. The upstream carrier has given no ETA for service restoration at this time. NocTel continues to engage them on this issue.

7:15 AM UPDATE - NocTel has reviewed all its equipment to ensure it is functioning correctly and has identified no issue. We are awaiting updates from the upstream carrier. 

6:40 AM  UPDATE - We have identified the issue as an outage from an upstream provider. We are currently engaging with them to restore service.

6:05 AM - The NocTel fiber-optic network is experiencing issues due to a power outage. The NocTel team is investigating. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 18 Sep 2020 13:12:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber | Outage]]></title>
                        <link>http://status.noctel.com/incident/142/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/142/</guid>
            <description><![CDATA[05:15 AM - Power has been restored. NocTel staff are now verifying systems are coming back online and Internet should be restored shortly. 

01:30 AM September 9th - Clark PUD continues repairs to re-energize the Ammeter mountain. NocTel staff is awaiting updates. 

10:30 PM - NocTel remains on-site awaiting updates from the power company. 

8:30 PM - NocTel crews are still on-site awaiting power to be energized at our uplink location.

6:00 PM - NocTel Fiber has installed temporary power at Ammeter Rd to enable fiber customers to resume access. Power to other areas is still unavailable and will be restored when utility power is once again available.

3:50 PM - NocTel Fiber is experiencing a major outage due to a localized power outage. Power to the area was shut off due to local fires in the area. The NocTel team is awaiting the restoration of power. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 08 Sep 2020 18:50:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Internet Slowness | Investigating]]></title>
                        <link>http://status.noctel.com/incident/141/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/141/</guid>
            <description><![CDATA[7:00 AM - The NocTel team is working on repairs.

The connectivity is experiencing issues that are causing brief delays in connections due to uplink wind damage.  The NocTel team is en-route to repair the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 08 Sep 2020 16:43:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Bear prairie power outage - Watching]]></title>
                        <link>http://status.noctel.com/incident/140/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/140/</guid>
            <description><![CDATA[Update 7:40am -  Power has been restored and NocTel is monitoring the site.

Update 5:45am - The Bear Prairie fiber-optic network is experiencing issues due to a localized power outage. The NocTel team is awaiting restoration of power. Please stand by for further updates.

UPDATE 4:23am - Power has been restored and NocTel is monitoring the site.

3:01am - The Bear Prairie fiber optic network is experiencing issues due to a localized power outage. The NocTel team is awaiting restoration of power. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 08 Sep 2020 11:24:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Vernon Rd power outage - Identified]]></title>
                        <link>http://status.noctel.com/incident/139/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/139/</guid>
            <description><![CDATA[UPDATE 6:10am - Internet services have been restored on Vernon Rd using temporary power.

UPDATE 4:57am - Trees have damaged the power lines in the Vernon Rd area.  Clark PUD has estimated the restoration to be complete by: 9/8/2020, 12:00:00 PM.  NocTel is working to restore Internet services using temporary power and estimates this to be online by 06:00 AM.

The Vernon Rd fiber optic network is experiencing issues due to a localized power outage. The NocTel team is awaiting restoration of power. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 08 Sep 2020 07:10:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - NocTel Fiber - Vernon Rd.]]></title>
                        <link>http://status.noctel.com/incident/138/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/138/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel Fiber is scheduled for August 30, 2020. Please see the following for details:

- Planned Maintenance Date: 30 August, 2020

- Planned Maintenance Window: 04:00 - 06:00 PST

- Expected Service Impact: NocTel services may be temporarily affected for customers using NocTel Fiber during the maintenance window.  While our engineers work hard to minimize impact, NocTel reserves the right to utilize the entire maintenance window if necessary.  Long-term and chronic system stability and use issues shall not occur.

- Maintenance Scope: Necessary power upgrade to improve stability and performance for the Vernon Rd region.

If you have questions or concerns regarding the planned maintenance, please contact NocTel Fiber Support Team (help@noctel.com, +1.360.837.7400). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sun, 30 Aug 2020 11:45:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber - Outage | Fixed]]></title>
                        <link>http://status.noctel.com/incident/137/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/137/</guid>
            <description><![CDATA[5:45 PM -  Team identified a power issue and has reparied it. All services are restored at this time. 

4:50 PM - NocTel is investigating an outage that is currently affecting Fiber services. Updates to follow.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 26 Aug 2020 00:50:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber - Bear Prairie | Service Restored]]></title>
                        <link>http://status.noctel.com/incident/136/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/136/</guid>
            <description><![CDATA[10:45 AM UPDATE - Service to the Bear Prairie area restored via a temporary repair. A new fiber run as a permanent restoration is scheduled.  

10:00 AM - The NocTel Fiber team has identified a fiber cut causing a complete outage for the Bear Prairie area. The support team is on-site and working to repair the cut. ETA on the repair is 2 hours. Update to follow as the team works to repair the fiber lines.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 25 Aug 2020 17:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - NocTel Fiber]]></title>
                        <link>http://status.noctel.com/incident/135/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/135/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel Fiber is scheduled for August 16, 2020. Please see the following for details:

- Planned Maintenance Date: 16 August, 2020

- Planned Maintenance Window: 04:00 - 06:00 PST

- Expected Service Impact: NocTel services may be temporarily affected for customers using NocTel Fiber during the maintenance window.  While our engineers work hard to minimize impact, NocTel reserves the right to utilize the entire maintenance window if necessary.  Long-term and chronic system stability and use issues shall not occur.

- Maintenance Scope: Necessary fiber controller unit firmware upgrade to improve stability and performance for Ammeter Rd and Bear Prairie regions.

If you have questions or concerns regarding the planned maintenance, please contact NocTel Fiber Support Team (help@noctel.com, +1.360.837.7400). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sat, 15 Aug 2020 17:20:33 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[2020-08-06 Incident | RFO Report]]></title>
                        <link>http://status.noctel.com/incident/134/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/134/</guid>
            <description><![CDATA[On 8/6 at 7:37 AM Pacific local time, NocTel engineering detected anomalies with service and application availability through monitoring systems and began investigating scope of services impaired. By 7:51 AM Pacific local, the NocTel engineering team had diagnosed a storage system failure impacted the gamut of services and worked to redirect access to available resources while beginning repair of affected services and servers.

The timeline of NocTel engineering's activities to address service and system repairs:

- 8:27 AM Pacific engineering team arrived at affected datacenter.

- 9:01 AM Pacific local voice services on PDX10, 11, and 19 were repaired, tested, and verified. 

- 9:06 AM Pacific local voice services on PDX12 were repaired, tested, and verified. 

- 9:26 AM Pacific local, some NocTel Flow accounts were repaired, tested, and verified. 

- 9:32 AM Pacific local voice services on PDX16 were repaired, tested, and verified.
 
- 10:25 AM Pacific local voice services on PDX15 were repaired, tested, and verified. 

- 11:31 AM Pacific local voice services on PDX13 were repaired, tested, and verified. 

- 11:58 AM Pacific local, all Flow services restored. 

- 12:06 PM Pacific local PDX14 voice services and faxing services repaired, tested, and verified. 

- 2:11 PM Pacific local all services repaired, tested, and verified. Direct support conducted for affected accounts with specific configuration in proceeding hours.

In reflection of the incident, NocTel engineering recognizes architectural improvements to eliminate single points of failure and to reduce extent of "blast radius" when an incident - in general - occurs anywhere in the system or infrastructure. Longer term horizon, NocTel engineering already has ongoing and in-progress discussion, design, and implementation of a more performant and fault-tolerant architecture. In the interim, measures to address specific fault prone or high impact fault points will be implemented.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 07 Aug 2020 16:25:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Talk Services | Watching UPDATE]]></title>
                        <link>http://status.noctel.com/incident/133/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/133/</guid>
            <description><![CDATA[Inbound and outbound calling has been restored at this time. Our team is still monitoring the issue closely. 

If you are still having issues with inbound, outbound, or direct extension to extension calls, please let our support team know by sending a ticket to support@noctel.com]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 06 Aug 2020 19:03:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Talk, Flow, and Control Panel Services | Investigating UPDATE]]></title>
                        <link>http://status.noctel.com/incident/132/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/132/</guid>
            <description><![CDATA[A team has been dispatched to our PDX datacenter to investigate further and resolve the problem currently affecting storage components.

Currently, users should not make any changes to their account via the control panel as the team works to resolve the issue. Some users may experience issues with outbound, and inbound calling. Voicemail and faxing are also affected at this time.

Updates to follow.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 06 Aug 2020 15:43:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Talk and Flow | Investigating]]></title>
                        <link>http://status.noctel.com/incident/131/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/131/</guid>
            <description><![CDATA[NocTel Talk and Flow services are experiencing issues that are interrupting services for some users. The NocTel team is investigating the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 06 Aug 2020 14:59:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Website and Control Panel | Investigating]]></title>
                        <link>http://status.noctel.com/incident/130/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/130/</guid>
            <description><![CDATA[The NocTel website site and Control Panel is experiencing issues that may make the sites inaccessible to some user at this time. The NocTel team is investigating the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 06 Aug 2020 14:55:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - NocTel Fiber]]></title>
                        <link>http://status.noctel.com/incident/126/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/126/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel Fiber is scheduled for August 2, 2020. Please see the following for details:

- Planned Maintenance Date: 2 August, 2020

- Planned Maintenance Window: 06:00 - 08:00 PST

- Expected Service Impact: NocTel services may be temporarily affected for customers using NocTel Fiber during the maintenance window.  While our engineers work hard to minimize impact, NocTel reserves the right to utilize the entire maintenance window if necessary.  Long-term and chronic system stability and use issues shall not occur.

- Maintenance Scope: Necessary infrastructure power maintenance to improve backend stability and performance.

If you have questions or concerns regarding the planned maintenance, please contact NocTel Fiber Support Team (help@noctel.com, +1.360.837.7400). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sun, 02 Aug 2020 13:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Fiber - Bear Prairie | Resolved]]></title>
                        <link>http://status.noctel.com/incident/128/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/128/</guid>
            <description><![CDATA[08:10a The failed battery has been replaced and service has been restored. 

07:40a A battery backup failure has been identified and is being replaced.

12:10a The NocTel Fiber in Bear Prairie is experiencing issues. The NocTel team is investigating the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 31 Jul 2020 07:55:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - Storage Backend]]></title>
                        <link>http://status.noctel.com/incident/124/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/124/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's Storage Backend is scheduled for July 10th. Please see the following for details:

-Planned Maintenance Date: Friday, July 10th

-Planned Maintenance Window: 7 PM Pacific to 10 PM Pacific

-Expected Service Impact: No service impacts are expected to occur.

-Maintenance Scope: Necessary routine infrastructure maintenance to maintain optimal performance.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 08 Jul 2020 22:46:28 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[One-way Audio Issues | Fixed UPDATE]]></title>
                        <link>http://status.noctel.com/incident/123/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/123/</guid>
            <description><![CDATA[10:00am PST 2020-07-10 - The intermittent one-way audio issue caused by a routing issue with a national IP backbone has been corrected. If you are still experiencing problems with calls, please contact us at support@noctel.com. 

6:30am  PST - The carrier has identified a routing issue with a national IP backbone provider and has routed around the problem while they work to resolve the problem with the provider. The one-way audio problem should now be corrected for all NocTel users. Anyone that is still experiencing the problem should contact support@noctel.com with new call examples.

4:35pm PST - Calls inbound to NocTel phone numbers are experiencing occasional one-way audio due to a carrier routing issue.  This is currently being identified and resolved.

1:16pm PST - NocTel is aware of an occasional reoccurring one-way audio issue where the caller cannot hear the recipient. The NocTel team is investigating the issue. If you experience this, please send an email to support@noctel.com with the call time, the caller's phone number, and the destination phone number.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 08 Jul 2020 20:16:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - Insight Update]]></title>
                        <link>http://status.noctel.com/incident/122/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/122/</guid>
            <description><![CDATA[Scheduled maintenance on NocTel Insight is planned for Monday June 29th from 6 PM Pacific to 8 PM Pacific. This maintenance will update various components of the NocTel Insight backend to improve performance, stability, and allow us to deliver future functionality.

NocTel Insight will be unavailable during the maintenance window. If you have questions or concerns regarding this planned maintenance, please contact us at support@noctel.com]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 25 Jun 2020 15:13:38 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[PDX15 Unexpected Impairment]]></title>
                        <link>http://status.noctel.com/incident/121/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/121/</guid>
            <description><![CDATA[PDX15 experienced a brief unexpected operational impairment starting at 9:26 Pacific. NocTel Engineering was able to access, isolate, and correct the issue. Services have resumed as normal as of 9:42 Pacific.

We will continue to monitor.

We apologize for any inconveniences experienced during the unavailability interval.

Update 2020-02-10 14:02:10 Pacific: NocTel is aware of additional reports of call quality issues specific to PDX15. NocTel Support and Engineering are continuing investigation to correct and root cause. More details and updates will follow as information or change in status occur.

Update 2020-02-11 9:42 Pacific: The issues has been resolved at this time and services have resumed as normal. Please report any new occurrences of the reported issue to support@noctel.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Mon, 10 Feb 2020 16:26:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - PDX20]]></title>
                        <link>http://status.noctel.com/incident/120/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/120/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's US-West PDX20 node is scheduled for Friday, January 31st. Please see the following for details:

-Planned Maintenance Date: Friday, January 31st

-Planned Maintenance Window: 3 to 4 AM PDT 

-Expected Service Impact: Customers using PDX20 as their primary Talk node will be affected if no secondary Talk node is configured on extensions in the account.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.

Update 2019-01-31 03:36 Pacific: Scheduled maintenance has concluded. PDX20 has been tested for call quality and performance, no issues were detected. Please submit any issues experienced on PDX20 to support@noctel.com from this time onward.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 28 Jan 2020 14:50:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Inbound Faxing Outage]]></title>
                        <link>http://status.noctel.com/incident/119/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/119/</guid>
            <description><![CDATA[NocTel’s inbound fax services are currently being affected by an ISP routing issues in our us-east based data center. NocTel is actively engaged with the data center affected by the ISP outage, and working to address the issue. The ISP has not issued an ETA on recovery at this time. Inbound faxes will receive a busy tone to alert callers that the fax number is currently not reachable. Outbound faxes are working normally.

Update 2019-11-24 5:28 PM Pacific: The internet routing issues upstream of NocTel on the east coast have been resolved. NocTel is monitoring stability of connectivity. Please report any lingering service impairments to NocTel at support@noctel.com or calling us at +1 503-764-4300.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sat, 23 Nov 2019 14:40:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[US-EAST Internet Routing Issues]]></title>
                        <link>http://status.noctel.com/incident/118/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/118/</guid>
            <description><![CDATA[NocTel is aware of and addressing internet routing issues occurring affecting US-EAST based customers.

NocTel advises affected customer organizations to forward calls into main numbers to a designated mobile device in the interim. If you need assistance setting this, please contact us at +1 503-764-4300 or submitting a ticket to support@noctel.com.

Update 2019-11-22 11:06 AM Pacific: NocTel is engaged with the affected ISP on the issue. No ETA to recovery can be posted at this time. NocTel's original advisory to forward main numbers or high volume numbers to mobile devices remains in effect.

Update 2019-11-22 01:22 PM Pacific: NocTel has been in conversation and cooperation with the affected provider. The incident has been upgraded to a regional impacting event. NocTel does not anticipate services being restored during East coast operating business hours, but will work to resolve as early as possible with the provider and provide details on the incident.

Update 2019-11-22 5:50 PM Pacific: NocTel has made routing adjustments as a temporary correction for the outage in our east coast data center. Users that enabled call forwarding to workaround the incident's effects can unforward their number(s) at this time to resume normal call routing. If you need assistance with making changes to forwards, please contact support at support@noctel.com. If a phone or extension is offline, the users should power cycle the affected device.

Update 2019-11-22 5:30 PM Pacific: NocTel has resolved the internet routing issue with the affected upstream provider. Engineering will continue monitoring connection stability through Monday, November 25th. Please report any lingering service impairments to support@noctel.com or calling us at +1 503-764-4300.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 22 Nov 2019 17:50:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[[Completed] Scheduled FMA Server Maintenance - 2019-11-05]]></title>
                        <link>http://status.noctel.com/incident/117/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/117/</guid>
            <description><![CDATA[NocTel Engineering has planned necessary maintenance on NocTel's FMA Server backend. Please read on for details:

What: FMA Server backend upgrade

When: November 5th from 3:30 PM to 5 PM Pacific. 6:30 PM to 9:30 PM Eastern. 12:30 PM to 2 PM Hawaiian. This time frame is an estimate and may conclude early or extend as necessary.

Why: Functional and stability improvements to be implemented.

Scope: Faxing services are expected to be impaired or delayed during the maintenance window. We recommend avoiding using faxing services through an FMA device connected to an analog printer/fax machine during the maintenance window.

If faxes fail to deliver or send or are delayed during the maintenance window, we kindly ask you refrain from submitting support tickets on the topic. If faxes fail or are grossly delayed after maintenance has concluded, please notify us at support@noctel.com. Please be sure to include important details such as the FMA in question, time the fax was sent from or to the FMA, and pertinent phone numbers. Providing this information will allow us to better support you.

Update 4:47 PM Pacific local - Maintenance has concluded and all associated testing has indicated no issues. Thank you everyone for your patience.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 05 Nov 2019 17:34:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[PDX15 Unexpected Impairment]]></title>
                        <link>http://status.noctel.com/incident/116/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/116/</guid>
            <description><![CDATA[PDX15 experienced a brief unexpected operational impairment starting at 14:04 Pacific. NocTel Engineering was able to access, isolate, and correct the issue. Services have resumed as normal as of 14:22 Pacific.

We apologize for any inconveniences experienced during the unavailability interval.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 24 Oct 2019 23:24:31 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - Knowledge Base]]></title>
                        <link>http://status.noctel.com/incident/115/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/115/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's online Knowledge Base is scheduled for September 2nd (2019-09-02). Please see the following for details:

-Planned Maintenance Date: Monday September 2nd

-Planned Maintenance Window: 7 AM to 8 AM Pacific (10 AM to 11 AM Eastern)

-Expected Service Impact: The NocTel online Knowledge Base will be inaccessible during the maintenance window. No other NocTel services will be affected.

-Maintenance Scope: Necessary maintenance to improve stability, performance, and apply security patches to the NocTel online Knowledge Base.

Please refrain from submitting support tickets regarding availability of the online Knowledge Base during the maintenance window. In the event maintenance must be extended updates will be posted as such.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 29 Aug 2019 16:40:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - Control Panel Interface]]></title>
                        <link>http://status.noctel.com/incident/114/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/114/</guid>
            <description><![CDATA[NocTel engineering has the following planned maintenance scheduled. The details are as follows:

When: 5 PM Pacific August 27th, 2019 to 6 PM Pacific August 27th, 2019

What: Updates to extension latency graphs in the NocTel Control Panel will occur. This will not result in any changes in service availability on your account. The latency graphs and all historical data to date will be reset after change implementation for every non-virtual extension on your account.

If you have any concerns relating to this scheduled maintenance please contact us at support@noctel.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 27 Aug 2019 17:57:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Performance Issues for Inbound Calling]]></title>
                        <link>http://status.noctel.com/incident/113/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/113/</guid>
            <description><![CDATA[NocTel Engineers are aware of and are actively investigating reported inbound calling impairment. In some reported cases, it may take between 15-30 seconds before the calling party gets a ringing tone. In others, the dialed number on the NocTel account may not be reachable. Updates will follow as details become available.

Update 8/20 09:39 Pacific: NocTel Engineers have identified what is believed to be the root cause and the impairment and narrowed its scope to customers registered to pdx11, though customers in general may experience much longer than normal time to first ring for inbound calls. NocTel Engineers have begun working to correct the issue and hope to qualify remediation soon.

Update 8/21 06:43 Pacific: NocTel Engineers have implemented fixes to address the reported issue and have concluded our monitoring period. Affected services and infrastructure have been marked as fully operational. Please report any new occurrences of the reported issue to support@noctel.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 20 Aug 2019 16:20:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[ATL Connectivity Issues Investigating]]></title>
                        <link>http://status.noctel.com/incident/112/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/112/</guid>
            <description><![CDATA[NocTel's monitoring systems have detected and addressed connectivity issues in the Atlanta, GA data center. Customers on the United States east coast are advised that call quality may be intermittent and sent/received faxes may be delayed or possibly fail. NocTel engineering will continue to monitor the situation to ensure the issue has been addressed.

Update 2019-07-16 14:24 PDT: Several east coast-based customers have brought to NocTel's attention that latency in dialing out and trouble performing actions such as transferring calls is occurring. NocTel engineers are continuing investigation and will provide update as more details are available.

Update 2019-07-17 07:49 PDT: Connectivity issues out of NocTel's ATL data center are persisting. NocTel has recommended and migrated several affected customers off ATL based VoIP servers temporarily as engineers on-premise work to diagnose and correct. More updates and details will be provided as become available.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 16 Jul 2019 21:25:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - PDX Server Maintenance]]></title>
                        <link>http://status.noctel.com/incident/111/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/111/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's PDX servers is scheduled for June 12th. Please see the following for details:

-Planned Maintenance Date: Wednesday, June 12th

-Planned Maintenance Window: 0:00 to 03:00 PDT

-Expected Service Impact: NocTel services may be temporarily affected for customers using PDX Servers during the maintenance window. Some delay in voicemail and fax processing may occur. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 11 Jun 2019 18:11:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[PDX16 Outage Investigating]]></title>
                        <link>http://status.noctel.com/incident/110/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/110/</guid>
            <description><![CDATA[PDX16 is experiencing issues that are causing associated customers to observe their handsets are not registered to NocTel. This will also result in calls both inbound and outbound to be unable to be placed or received. The NocTel team is investigating the issue. Please stand by for further updates.

Update: The issue has been identified and corrected. NocTel engineers have performed validation tests against PDX16 and verified that calls can be originated and terminated without issue.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 04 Jun 2019 13:01:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - FMA Server Upgrades]]></title>
                        <link>http://status.noctel.com/incident/109/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/109/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's FMA Server backend is scheduled for May 24th. Please see the following for details:

-Planned Maintenance Date: Friday May 24th

-Planned Maintenance Window: 5:00 PDT to 6:30 PDT

-Expected Service Impact: Faxing services will be unavailable during the maintenance period.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance and enable bridge mode support for newer model FMA devices.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 15 May 2019 20:44:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Fax Services | Investigating]]></title>
                        <link>http://status.noctel.com/incident/108/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/108/</guid>
            <description><![CDATA[Fax services are experiencing issues that are causing intermittent issues with sending and receiving faxes. The NocTel team is investigating, please stand by for further updates.

Update: Faxing services have been restored and NocTel engineers have tested faxing functionality through both FMA devices and the NocTel control panel. NocTel engineers have root caused the service outage to configuration change causing FMA devices to be unable to contact NocTel. Engineers are continuing observation of service stability throughout the rest of the day and into tomorrow.

Please report any ongoing issues with faxing to support@noctel.com]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 14 May 2019 17:47:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - Public Knowledge Base]]></title>
                        <link>http://status.noctel.com/incident/107/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/107/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's Public Knowledge Base is scheduled for May 12. Please see the following for details:

-Planned Maintenance Date: Sunday, May 12

-Planned Maintenance Window: 5 PM to 6 PM Pacific

-Expected Service Impact: The NocTel Public Knowledge Base may become unavailable during the maintenance window. If you find content on the knowledge base does not load correctly during or after the maintenance window, it is recommended to clear your web browser cache and try again later. If the problem persists please contact NocTel Support noted below.

-Maintenance Scope: Planned upgrades to NocTel Public Knowledge Base to improve stability, performance, and security.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 09 May 2019 13:56:47 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - Storage Backend]]></title>
                        <link>http://status.noctel.com/incident/106/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/106/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's Portland Storage Backend is scheduled for April 27th. Please see the following for details:

-Planned Maintenance Date: Friday April 27th

-Planned Maintenance Window: 10 PM Pacific (1 AM Eastern) to 4 AM Pacific

-Expected Service Impact: No impact to NocTel services are anticipated. The scope of work is localized to NocTel's US-WEST Portland, OR based data center and will not affect US-EAST (Atlanta) based customers.

-Maintenance Scope: Routine Storage Backend maintenance.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Mon, 22 Apr 2019 14:13:58 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Pdx14 | Fixed]]></title>
                        <link>http://status.noctel.com/incident/105/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/105/</guid>
            <description><![CDATA[The NocTel team has corrected the issue that was affecting Pdx14 and may have been causing intermittent problems for some users. If you are still experiencing issues, please contact NocTel support at support@noctel.com]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 05 Apr 2019 21:27:59 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Pdx14 | Investigating]]></title>
                        <link>http://status.noctel.com/incident/104/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/104/</guid>
            <description><![CDATA[Pdx14 is experiencing issues that are causing issues for some NocTel users with inbound and outbound calls. The NocTel team is investigating the matter. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 05 Apr 2019 20:58:12 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Upstream Carrier Incident Affecting Inbound Calling]]></title>
                        <link>http://status.noctel.com/incident/103/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/103/</guid>
            <description><![CDATA[NocTel engineering has identified an incident with an upstream carrier affecting specific customer inbound calling. The affected customers have either been notified or in the process of being notified.

Engineering is actively working to assist the affected upstream carrier to restore inbound calling services to the affected customers. Updates will be provided throughout and affected customers will be notified upon resolution.

Update: NocTel Engineering has qualified that inbound calling services have been restored for affected customer accounts.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 05 Apr 2019 16:50:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Inbound Calls - Provider Impairment | Fixed]]></title>
                        <link>http://status.noctel.com/incident/102/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/102/</guid>
            <description><![CDATA[The issue affecting inbound calls has been corrected.  All systems are functioning normally at this time. If you are still experiencing problems with inbound calling at this time, please submit a ticket to NocTel support at support@noctel.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 22 Mar 2019 14:06:47 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Inbound Calls - Provider Impairment | Watching]]></title>
                        <link>http://status.noctel.com/incident/101/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/101/</guid>
            <description><![CDATA[A provider of NocTel was experiencing problems across several geographic regions due to an issue originating from Verizon's network that was affecting inbound calls. The upstream provider engaged with Verizon to address the impairment and has corrected the impairment at this time.

The issue has been corrected. All systems are functioning normally with the NocTel team continuing to monitor. If you are still experiencing problems with inbound calls at this time, please submit a ticket to NocTel support at support@noctel.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 21 Mar 2019 23:17:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Inbound Calls | Investigating]]></title>
                        <link>http://status.noctel.com/incident/100/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/100/</guid>
            <description><![CDATA[Inbound calls are experiencing intermittent issues that are causing some inbound call to fail to complete or be dropped. The NocTel team is investigating the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 21 Mar 2019 20:35:04 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Inbound Faxing | Fixed]]></title>
                        <link>http://status.noctel.com/incident/99/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/99/</guid>
            <description><![CDATA[NocTel identified the problem affecting inbound faxing services and has resolved the issue. All faxing services are functioning normally with the NocTel team continuing to monitor. If you are still experiencing problems at this time, please submit a ticket to NocTel support at support@noctel.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 14 Mar 2019 23:38:32 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Inbound Faxing | Investigating]]></title>
                        <link>http://status.noctel.com/incident/98/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/98/</guid>
            <description><![CDATA[Faxing services are experiencing an issue that is causing intermittent problems with inbound faxing. The NocTel team is investigating the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 14 Mar 2019 23:25:44 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Outbound Calling | Fixed]]></title>
                        <link>http://status.noctel.com/incident/97/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/97/</guid>
            <description><![CDATA[NocTel identified an issue with a carrier and bypassed the issue, while the carrier worked to resolve the underlying problem. The issue has been corrected, and all systems are functioning normally with the NocTel team continuing to monitor. If you are still experiencing problems with outbound calling at this time, please submit a ticket to NocTel support at support@noctel.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Mon, 04 Mar 2019 14:20:51 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Outbound Calling | Investigating]]></title>
                        <link>http://status.noctel.com/incident/96/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/96/</guid>
            <description><![CDATA[NocTel is investigating an issue that may be affecting outbound calls for some users. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sat, 02 Mar 2019 15:48:38 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Potential Upstream Provider Service Impairment]]></title>
                        <link>http://status.noctel.com/incident/95/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/95/</guid>
            <description><![CDATA[As of roughly 12 pm Pacific NocTel has become aware of potential upstream provider issues affecting inbound and outbound calling. This may also affect toll free calling inbound and outbound.

NocTel is observing for issues and engaged with the affected upstream provider on scope and qualification of issues. If you experience any issues with reliability of inbound and outbound calling, please notify us at support@noctel.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 26 Feb 2019 20:12:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[2018-12-12 Inbound calls | Watching]]></title>
                        <link>http://status.noctel.com/incident/93/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/93/</guid>
            <description><![CDATA[A routing change made by an upstream provider caused connectivity issues resulting in inbound and outbound call issue for some NocTel users. A change has been implemented to correct the problem and we are continuing to monitor the situation. 

If you are still experiencing call issues, please submit a ticket to support@noctel.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 12 Dec 2018 21:23:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Inbound Calls | Investigating]]></title>
                        <link>http://status.noctel.com/incident/92/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/92/</guid>
            <description><![CDATA[The NocTel team is investigating a issue that is affecting inbound calls. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 12 Dec 2018 20:46:04 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Upstream Provider - Intermittent Calling Impairment]]></title>
                        <link>http://status.noctel.com/incident/91/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/91/</guid>
            <description><![CDATA[NocTel has been advised by the affected upstream provider AT&T has restored connectivity and calls are processing as expected. Please report observed issues with inbound or outbound calling to or from individuals using AT&T as their carrier to support@noctel.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 06 Dec 2018 18:52:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Provider Connectivity Impairment]]></title>
                        <link>http://status.noctel.com/incident/90/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/90/</guid>
            <description><![CDATA[A provider of NocTel is experiencing outages across several geographic regions at this time resulting in localized connectivity issues. Handsets may experience loss of connectivity to NocTel resulting in poor call quality, inability to place/receive calls, and inability of handset to register with NocTel.

The provider is aware of the outage. Updates on progress and status will be updated here.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 08 Nov 2018 16:26:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[PDX16 and PDX19 | Service Impairment - Corrected | Watching]]></title>
                        <link>http://status.noctel.com/incident/89/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/89/</guid>
            <description><![CDATA[Around 12:00 Pacific time VoIP nodes PDX16 and PDX19 experienced an issue that did not recover through automated recovery options and manual intervention by our team was started to resolve the incident.  Inbound/outbound VoIP service were impairments for customers on the affected nodes. 

All incoming/outbound calls to the affected nodes have been restored at this time, and the NocTel team is currently monitoring the situation.

If you are still experiencing issues related to inbound/outbound calls, please contact support at support@noctel.com or 503.764.4300 (Toll-free at 888.400.4521)]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 07 Nov 2018 21:31:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[PDX 10 and PDX 14 VoIP Nodes | Watching]]></title>
                        <link>http://status.noctel.com/incident/88/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/88/</guid>
            <description><![CDATA[NocTel has identified and corrected the issue that was causing performance and call issues on PDX10 and PDX14. All inbound/outbound traffic has been restored, and voicemails/faxes are currently syncing. Our teams are continuing to monitor the situation. 

If you continue to experience issues, please contact support at support@noctel.com or call 503.764.4300 (888.400.4521)]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 19 Sep 2018 16:22:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Local Carrier Impairment | Watching]]></title>
                        <link>http://status.noctel.com/incident/87/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/87/</guid>
            <description><![CDATA[Local Carrier Impairment

NocTel has received a notice that a local carrier is experiencing transport issues that may affect some customers. The underlying carriers are working to correct the impairment. Affected Components:

440 - Savannah, GA
446 - Macon, GA
448 - Pensacola, FL
472 - Chattanooga, TN
477 - Huntsville, AL
478 - Montgomery, AL]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 19 Sep 2018 16:14:50 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[PDX 10 and PDX 14 VoIP Nodes | Investigating]]></title>
                        <link>http://status.noctel.com/incident/86/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/86/</guid>
            <description><![CDATA[PDX10 and PDX14 are experiencing issues that are causing some issue with inbound/outbound call traffic. The NocTel team is investigating the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 19 Sep 2018 16:01:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[FRA1 | Watching]]></title>
                        <link>http://status.noctel.com/incident/85/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/85/</guid>
            <description><![CDATA[The issue affecting FRA1 has been corrected, and the system is synchronizing. FRA1 has returned to normal operations, and the NocTel will continue to monitor it.  

If you are still experiencing issues, please contact support at support@noctel.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 06 Sep 2018 15:17:47 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[fra1 | Investigating]]></title>
                        <link>http://status.noctel.com/incident/84/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/84/</guid>
            <description><![CDATA[FRA1 is experiencing issues that are causing connectivity issues. The NocTel team is investigating the issue. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 06 Sep 2018 14:20:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[ATL10 and ATL11 | Fixed]]></title>
                        <link>http://status.noctel.com/incident/83/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/83/</guid>
            <description><![CDATA[ATL 10 & ATL11 UPDATE:

The network issue affecting ATL10 and ATL11 has been diagnosed and resolved.  All functions have been restored. If you continue to experience any further issues, please report them to support@noctel.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 17 Aug 2018 22:59:56 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[ATL10 and ATL11 | Investigating]]></title>
                        <link>http://status.noctel.com/incident/82/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/82/</guid>
            <description><![CDATA[NocTel servers ATL10 and ATL11 are experiencing an issue that may be causing some intermittent issues for some users. The NocTel team is investigating the matter. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 17 Aug 2018 20:15:21 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Control Panel Access]]></title>
                        <link>http://status.noctel.com/incident/81/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/81/</guid>
            <description><![CDATA[At 11:15 PDT time, NocTel's web-based servers were affected by a load balancer issue and may not have been accessible to all users. No voice related services were affected by this incident.

Our team was alerted and quickly corrected the issue. Functionality has been restored to NocTel's main site, web-based control panel, and support knowledgebase. Our team is continuing to monitor to ensure stability.

If you have any further issues, please contact our support at support@noctel.com or 503.764.4300.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 09 Aug 2018 18:15:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - PDX Data Center]]></title>
                        <link>http://status.noctel.com/incident/80/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/80/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's Portland Data Center is scheduled for July 13th, 2018. Please see the following for details:

-Planned Maintenance Date: July 13th, 2018

-Planned Maintenance Window: 3:00 AM Pacific to 5:00 AM Pacific

-Expected Service Impact: NocTel services for customers connecting handsets and devices through a Portland-based VoIP server will temporarily lose connectivity. This is expected to last a maximum of 15-20 minutes per VoIP server.

-Maintenance Scope: NocTel systems engineers will be performing necessary data center maintenance on Portland-based VoIP servers. This maintenance will be conducted on individual VoIP servers in sequence resulting in temporarily loss of connectivity. 

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 12 Jul 2018 14:33:27 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - Portland OR Infrastructure]]></title>
                        <link>http://status.noctel.com/incident/79/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/79/</guid>
            <description><![CDATA[Planned infrastructure maintenance in NocTel's Portland OR data center is scheduled for June 23rd. Please see the following for details:

-Planned Maintenance Date: Saturday June 23rd (2018-06-23)

-Planned Maintenance Window: 6 AM to 6 PM PDT

-Expected Service Impact: NocTel VoIP services for customers connecting to a PDX based VoIP server should not experience any degradation or loss of services during the maintenance window.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 20 Jun 2018 21:28:50 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - Portland OR DC Infrastructure Upgrade]]></title>
                        <link>http://status.noctel.com/incident/78/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/78/</guid>
            <description><![CDATA[Planned infrastructure upgrade at NocTel's Portland OR data center is scheduled for June 20th. Please see the following for details:

-Planned Maintenance Date: Wednesday June 20th

-Planned Maintenance Window: 5 AM PDT to 12 PM PDT

-Expected Service Impact: No impact to services are expected for customers connecting to a PDX based VoIP server or related infrastructure

-Maintenance Scope: Planned infrastructure upgrade to improve backend stability and performance

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 20 Jun 2018 11:47:12 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - PDX VoIP Servers]]></title>
                        <link>http://status.noctel.com/incident/76/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/76/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's pdx VoIP servers is scheduled for Wednesday, April 25th. Please see the following for details:


-Planned Maintenance Date: Wednesday, April 25th

-Planned Maintenance Window: 6:30 AM - 9:00 AM PDT

-Expected Service Impact: NocTel services may be briefly affected for customers using  a pdx VoIP server during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Routine hardware maintenance to improve backend stability and performance

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 25 Apr 2018 13:40:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Comcast Connectivity | Fixed]]></title>
                        <link>http://status.noctel.com/incident/75/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/75/</guid>
            <description><![CDATA[The intermittent connectivity issues to Comcast have been identified and corrected. If you are still experiencing problems, please contact support at support@noctel.com or toll-free at 888.400.4521]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Mon, 23 Apr 2018 17:10:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Comcast Connectivity | Watching]]></title>
                        <link>http://status.noctel.com/incident/74/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/74/</guid>
            <description><![CDATA[NocTel is observing intermittent connectivity issues to Comcast. NocTel is continuing to monitor the ongoing event. Users connected via Comcast may experience intermittent problems. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Mon, 23 Apr 2018 14:33:10 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - pdx11/pdx12]]></title>
                        <link>http://status.noctel.com/incident/73/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/73/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's pdx11 and pdx12 server is scheduled for March 24th. Please see the following for details:

-Planned Maintenance Date: Saturday, March 24th 

-Planned Maintenance Window: 5:00 AM - 7:00AM PDT

-Expected Service Impact: NocTel services will be temporarily down for customers using pdx11 or pdx12 during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance, replacing failed redundant components on pdx11 and pdx12.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 23 Mar 2018 19:06:03 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - Data Center Maintenance/Tests]]></title>
                        <link>http://status.noctel.com/incident/72/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/72/</guid>
            <description><![CDATA[Planned infrastructure maintenance at a data center housing NocTel servers is scheduled for March 24th. Please see the following for details:

-Planned Maintenance Date: Saturday, March 24th

-Planned Maintenance Window: 7:00 AM to 10:00 AM PDT

-Expected Service Impact: No service impact is expected. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: A data center housing some NocTel servers are performing necessary maintenance and testing on power systems to improve backend stability.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 23 Mar 2018 18:56:46 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - PDX Power Redundancy Testing]]></title>
                        <link>http://status.noctel.com/incident/70/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/70/</guid>
            <description><![CDATA[Planned power redundancy testing at a data center housing NocTel servers is scheduled for March 12 and 13. The maintenance is not anticipated to be service impacting, and NocTel staff will be on-site during testing. Please see the following for details:

-Planned Maintenance Date: March 12 & 13

-Planned Maintenance Window: 5 AM - 11 AM PT each day

-Expected Service Impact: No service impact is anticipated. NocTel services that could be temporarily affected include pdx10-19, fax services, and the control panel. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: scheduled power redundancy testing

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Mon, 12 Mar 2018 13:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Telecommunication Network Issue Reported]]></title>
                        <link>http://status.noctel.com/incident/71/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/71/</guid>
            <description><![CDATA[Final Update - The upstream providers have completed all necessary repairs, and all services to inbound calling have been restored. If you find your service still impacted, please contact support (support@noctel.com, +503.764.4300)

Update - The upstream providers have identified the cause of the issue as a cut fiber connection. Teams are working on the repairs at this time. 

NocTel is currently monitoring an ongoing situation with major telecommunications network companies that may be causing intermittent inbound call issues for some NocTel users. All NocTel systems are functioning properly. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 06 Mar 2018 17:49:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[PDX4 Outage - Monitoring]]></title>
                        <link>http://status.noctel.com/incident/69/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/69/</guid>
            <description><![CDATA[NocTel Engineers are aware of an outage occurring locally on PDX4 and are investigating. Updates to regarding remediation ETA to follow.

Update: An unscheduled power outage occurred at the physical facility of PDX4 and systems are currently operating on generator power. Services have been restored to PDX4.  We will continue to monitor the situation until PDX4 redundancy is fully restored and verified.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 22 Feb 2018 20:14:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - FRA1]]></title>
                        <link>http://status.noctel.com/incident/68/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/68/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's FRA1 Server is scheduled for April 6th. Please see the following for details:

-Planned Maintenance Date: Friday, April 6th

-Planned Maintenance Window: 05:00 - 08:00 PT (01:00 - 04:00 UTC)

-Expected Service Impact: NocTel services may be temporarily affected for customers using FRA1 during the maintenance window.

-Maintenance Scope: The data center housing FRA 1 is performing necessary infrastructure maintenance and updates to improve backend stability.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 14 Feb 2018 16:19:20 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - Support Backend]]></title>
                        <link>http://status.noctel.com/incident/66/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/66/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's Support Backend is scheduled for January 20th, 2018. Please see the following for details:

-Planned Maintenance Date: Saturday January 20th.

-Planned Maintenance Window: Beginning 3 pm PDT 1/20 to 12 am PDT 1/21.

-Expected Service Impact: NocTel Support email (support@noctel.com) will be unavailable to receive support inquiries. For support inquiries during the maintenance window, please use the Support phone number. We ask you refrain from emailing NocTel support staff directly or contacting other departments of NocTel with support inquiries.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance.

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com or +1.503.764.4300). Updates to this maintenance schedule will be posted if scope or maintenance window extend.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 12 Jan 2018 14:48:27 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - Control Panel]]></title>
                        <link>http://status.noctel.com/incident/65/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/65/</guid>
            <description><![CDATA[Planned maintenance on NocTel's Control Panel is scheduled for December 5th. Please see the following for details:

    - Planned Maintenance Date: Tuesday, December 5th

    - Planned Maintenance Window: 3:00 AM to 5:00 AM PT

    - Expected Service Impact: NocTel services may be temporarily affected for customers using the control panel during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

    - Maintenance Scope: Necessary maintenance including software and equipment upgrades.


If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 05 Dec 2017 01:33:20 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - PDX4]]></title>
                        <link>http://status.noctel.com/incident/64/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/64/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's Server PDX4 is scheduled for December 3rd. Please see the following for details:

-Planned Maintenance Date: Sunday, December 3rd

-Planned Maintenance Window: 6:00 AM to 9:00 AM PT 

-Expected Service Impact: NocTel services may be temporarily affected for customers using NocTel's Server PDX4 during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance including software and equipment upgrades. 

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4300). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 01 Dec 2017 17:13:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[FINAL UPDATE: Widespread Telecommunication Network Issue]]></title>
                        <link>http://status.noctel.com/incident/62/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/62/</guid>
            <description><![CDATA[At this time, the error that caused yesterday’s widespread telecommunication network issue has been resolved. If you experience any further issue with connecting calls please report them to us at support@noctel.com]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 07 Nov 2017 13:40:05 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[UPDATE: Widespread Telecommunication Network Issues]]></title>
                        <link>http://status.noctel.com/incident/61/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/61/</guid>
            <description><![CDATA[At this time upstream providers are reporting that the network issue has been resolved and are continuing to monitor the network for stability. The issue appears to have been caused by a “route leak” that originated with Level 3 and caused a cascading effect to other providers across the nation. More info on the event can be found at Wired: https://www.wired.com/story/how-a-tiny-error-shut-off-the-internet-for-parts-of-the-us/

If you experience any further issue with connecting calls please report them to us at support@noctel.com]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Mon, 06 Nov 2017 22:43:37 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Widespread Telecommunication Network issue Reported.]]></title>
                        <link>http://status.noctel.com/incident/60/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/60/</guid>
            <description><![CDATA[There is currently a widespread national issue affecting the internet and telecommunication system across the US. Our upstream providers are working to correct the issue and NocTel is monitoring the situation and will be posting updates as the situation progress.

Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Mon, 06 Nov 2017 21:59:21 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - PDX13/PDX14 Update]]></title>
                        <link>http://status.noctel.com/incident/59/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/59/</guid>
            <description><![CDATA[The scheduled maintenance to PDX13 and PDX14 is now complete, and NocTel engineering is monitoring system stability. Please report any support issues to the support team at support@noctel.com or +1.503.764.4332]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 29 Sep 2017 13:37:47 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - PDX13/PDX14]]></title>
                        <link>http://status.noctel.com/incident/58/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/58/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's PDX13 and PDX14 servers is scheduled for September 29th. Please see the following for details:

-Planned Maintenance Date: Friday, September 29th

-Planned Maintenance Window: 6:00 - 6:30 PST

-Expected Service Impact: NocTel services may be temporarily affected for customers using PDX13 and PDX14 during the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance

If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4332). Likewise, if you find your service is impacted post maintenance, please immediately contact support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 28 Sep 2017 21:44:24 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - PDX Infrastructure Update]]></title>
                        <link>http://status.noctel.com/incident/57/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/57/</guid>
            <description><![CDATA[The scheduled maintenance to the infrastructure on NocTel’s PDX VoIP nodes is now complete, and NocTel engineering is monitoring system stability. Please report any support issues to the support team at support@noctel.com or +1.503.764.4332]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 27 Sep 2017 15:16:06 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - PDX Infrastructure]]></title>
                        <link>http://status.noctel.com/incident/56/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/56/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's PDX VoIP nodes is scheduled for September 27th. Please see the following for details:

-Planned Maintenance Date:  Wednesday, September 27th

-Planned Maintenance Window: 5 am - 6 am PDT

-Expected Service Impact: NocTel services may be temporarily affected for customers using a VoIP server at the beginning of the maintenance window. Long-term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance

With customers' operation schedules in mind, the above window best minimizes the potential for disruption during business hours.  If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4332). Likewise, if you find your service is impacted post maintenance, please immediately contact Support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 26 Sep 2017 21:20:30 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Scheduled FMA Server Maintenance]]></title>
                        <link>http://status.noctel.com/incident/55/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/55/</guid>
            <description><![CDATA[Scheduled maintenance on NocTel's FMA Server backend is planned for September 20th, 2017 starting at 4 to 5 pm PT / 7 to 8 pm ET

Disruption of faxing services will occur during the maintenance window - notification of faxing services being restored after maintenance will be provided here. If you find faxing services are not functioning after the maintenance has completed, please notify us at support@noctel.com noting the local time of the attempted and failed fax attempt(s).

Update: NocTel engineering has completed the scheduled maintenance and qualified faxing services are restored. Please follow up with Support if you experience any faxing issues.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 19 Sep 2017 16:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[FMA Server Backend Routine Maintenance]]></title>
                        <link>http://status.noctel.com/incident/54/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/54/</guid>
            <description><![CDATA[NocTel's FMA Server supporting faxing services will undergo routing maintenance today at 4:30 pm local Pacific time. Disruption to faxing services is expected to be minimal with maintenance expected to last no longer than one hour.

If, after the FMA Server maintenance window has passed and services are fully restored, you experience issues with fax services please let the Support team know at support@noctel.com.

Update: 4:32 pm Pacific - Routine maintenance on NocTel's FMA Server backend has completed. Faxing services have been tested and checked for stability. Please report any issues with faxing services to Support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 05 Sep 2017 20:17:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Service Outage - Europe (Fixed)]]></title>
                        <link>http://status.noctel.com/incident/53/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/53/</guid>
            <description><![CDATA[NocTel engineers have corrected the issue that caused the outage to our Europe-based servers. All systems have been restored to full capacity. If there are any outstanding issues, please report them to support@noctel.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 05 Sep 2017 15:47:19 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Service Outage - Europe]]></title>
                        <link>http://status.noctel.com/incident/52/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/52/</guid>
            <description><![CDATA[NocTel engineers have been alerted to a service outage to our Europe-based servers. Engineers are currently investigating to identify and correct the root cause. Please stand by for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 05 Sep 2017 15:27:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - PDX12]]></title>
                        <link>http://status.noctel.com/incident/51/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/51/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's PDX12 nodes are scheduled for June 19th. Please see the following for details:

-Planned Maintenance Date:  Saturday, June 19th

-Planned Maintenance Window: 7 am - 10 am PDT, 10 am - 1 pm EST

-Expected Service Impact: NocTel services may be temporarily affected for customers using a VoIP server at the beginning of the maintenance window. Long term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance

With your and other customers' operation schedules in mind, the above window best minimizes potential for disruption during business hours.  If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4332). Likewise, if you find your service is impacted post maintenance, please immediately contact Support. Support may contact you pre-emptively if any issues affecting your account are detected post maintenance.

Update: Maintenance has completed and NocTel engineering will monitor system stability over the course of the evening.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sat, 19 Aug 2017 15:06:01 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Control Panel | Final]]></title>
                        <link>http://status.noctel.com/incident/50/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/50/</guid>
            <description><![CDATA[All systems have been restored to full capacity.  If there are any outstanding issues, please report them to support@noctel.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Mon, 07 Aug 2017 15:08:35 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Control Panel: Resolved/Monitoring]]></title>
                        <link>http://status.noctel.com/incident/49/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/49/</guid>
            <description><![CDATA[The issue has been identified, resolved and we are continuing to monitor the situation closely. If you experience any issues with the control panel please report them to support@noctel.com]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 03 Aug 2017 14:06:38 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel Control Panel: Invesitgating]]></title>
                        <link>http://status.noctel.com/incident/47/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/47/</guid>
            <description><![CDATA[The NocTel control panel interface is experiencing issues that are causing slow page loads and other issues related to the control panel. The ability to make and receive calls is not affected. The NocTel team is investigating the issue]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 03 Aug 2017 13:50:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Service Restored - Europe]]></title>
                        <link>http://status.noctel.com/incident/46/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/46/</guid>
            <description><![CDATA[Service for servers in Europe have been fully restored. The outage was due to a provider outage affecting NocTel's Frankfurt data center.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 27 Jul 2017 14:48:58 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Fax Services: Restored]]></title>
                        <link>http://status.noctel.com/incident/45/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/45/</guid>
            <description><![CDATA[Engineers have addressed the issue causing intermittent faxing errors. All faxing services have been restored.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 27 Jul 2017 14:40:07 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Service Outage - Europe]]></title>
                        <link>http://status.noctel.com/incident/44/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/44/</guid>
            <description><![CDATA[NocTel engineers have identified a major service outage to our Europe-based servers and have addressed the issue while continuing observation to qualify service has been restored.

If you experience service disruption utilizing Europe-based servers at this time forward, please contact the Support Team (support@noctel.com, +1.503.764.4332).]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 26 Jul 2017 17:06:35 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Fax Services: Monitoring (Update)]]></title>
                        <link>http://status.noctel.com/incident/43/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/43/</guid>
            <description><![CDATA[The fax services issue that was causing intermittent faxing errors yesterday has been addressed, and we are continuing to monitoring the system. If you experience any problem with faxing, please report them to support.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 25 Jul 2017 19:09:52 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Fax Services: Issue Reported]]></title>
                        <link>http://status.noctel.com/incident/42/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/42/</guid>
            <description><![CDATA[A fax service issue has been reported. NocTel Operations is investigating the issue. The issue is currently causing intermittent faxing errors. Please standby for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Mon, 24 Jul 2017 08:02:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Call Quality and Use Issues for BRMEMC Customers]]></title>
                        <link>http://status.noctel.com/incident/41/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/41/</guid>
            <description><![CDATA[Update: Issue has been addressed by BRMEMC. NocTel Support has followed up with affected customers to affirm the issue has been resolved and NocTel service is fully operational for those affected.

NocTel engineering has identified a stability issue for customers of BRMEMC for internet service, which is resulting in issues such as call quality degradation and inability to place or a very long wait to place outbound calls.

BRMEMC is being informed of the issue and should be resolved shortly.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 14 Jun 2017 13:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - ATL Infrastructure]]></title>
                        <link>http://status.noctel.com/incident/40/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/40/</guid>
            <description><![CDATA[Planned infrastructure maintenance on NocTel's Atlanta data center is scheduled for June 17th. Please see the following for details:

-Planned Maintenance Date:  Saturday, June 17th

-Planned Maintenance Window: 2 pm - 9 pm PDT, 5 pm - 12 am EST

-Expected Service Impact: NocTel services may be temporarily affected for customers using a VoIP server based in Atlanta at the beginning of the maintenance window. Long term and chronic system stability and use issues shall not occur.

-Maintenance Scope: Necessary infrastructure maintenance to improve backend stability and performance

With your and other customers' operation schedules in mind, the above window best minimizes potential for disruption during business hours.  If you have questions or concerns regarding the planned maintenance, please contact the Support Team (support@noctel.com, +1.503.764.4332). Likewise, if you find your service is impacted post maintenance, please immediately contact Support. Support may contact you pre-emptively if any issues affecting your account are detected post maintenance.

Update: Maintenance has completed and NocTel engineering will monitor system stability over the course of the evening.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 13 Jun 2017 20:27:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[828-837 - Murphy, NC | Final]]></title>
                        <link>http://status.noctel.com/incident/39/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/39/</guid>
            <description><![CDATA[All systems have been restored to full capacity.  If there are any outstanding issues, please report them to support@noctel.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 01 Jun 2017 06:44:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[828-837 - Murphy, NC | Update]]></title>
                        <link>http://status.noctel.com/incident/38/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/38/</guid>
            <description><![CDATA[Inbound calls are still completing successfully and monitoring is ongoing. Please report any service anomalies to support@noctel.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 31 May 2017 21:03:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[828-837 - Murphy, NC | Update]]></title>
                        <link>http://status.noctel.com/incident/37/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/37/</guid>
            <description><![CDATA[Inbound calls are now completing successfully and are being monitored prior to closing this case.  Please report any service anomalies to support@noctel.com.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 31 May 2017 17:05:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[828-837 - Murphy, NC | Update]]></title>
                        <link>http://status.noctel.com/incident/36/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/36/</guid>
            <description><![CDATA[The upstream provider is reporting that they have identified the source of the Network Impairment and are actively working on a resolution.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 31 May 2017 15:59:43 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[828-837 - Murphy, NC | Update]]></title>
                        <link>http://status.noctel.com/incident/35/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/35/</guid>
            <description><![CDATA[An upstream provider is investigating a network impairment in the Atlanta area that is affecting several locations. Inbound call routing for certain area codes are affected. The upstream provider is working to identify and correct the issue.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 31 May 2017 14:55:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[828-837 - Murphy, NC]]></title>
                        <link>http://status.noctel.com/incident/34/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/34/</guid>
            <description><![CDATA[Reports of callers having trouble making inbound calls to the 828-387 prefix.  We are currently investigating with NocTel's upstream providers.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 31 May 2017 14:10:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Power restored]]></title>
                        <link>http://status.noctel.com/incident/33/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/33/</guid>
            <description><![CDATA[Line power has been restored to the data center and we are off generator power.  There were no NocTel outages during this time.  We are continuing to monitor the ongoing recovery efforts for any anomalies.

http://www.kptv.com/story/35501324/power-being-restored-in-downtown-portland-after-fire-in-underground-electrical-room

Thank you to Pacific Power for a speedy recovery.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 24 May 2017 02:17:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Monitoring power outage in downtown Portland]]></title>
                        <link>http://status.noctel.com/incident/32/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/32/</guid>
            <description><![CDATA[Many buildings in downtown Portland, including the data center containing some NocTel equipment, is currently running without power.  We have activated UPS systems and generators to keep the NocTel service fully operational.  For continuing coverage, please follow outage information at:

https://www.portlandgeneral.com/outages/outage-list

http://www.kptv.com/story/35492331/power-outage-affecting-traffic-trimet-in-downtown-portland

http://www.kptv.com/story/35494600/utility-fire-cuts-power-to-thousands-in-downtown-portland]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 23 May 2017 01:26:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Fax Services: Restored]]></title>
                        <link>http://status.noctel.com/incident/31/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/31/</guid>
            <description><![CDATA[Engineers have addressed the issue causing intermittent faxing errors. All faxing services have been restored.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 19 May 2017 13:45:36 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Fax Service: Issue Reported]]></title>
                        <link>http://status.noctel.com/incident/30/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/30/</guid>
            <description><![CDATA[A fax service issue has been reported. NocTel Operations is investigating the issue. The issue is currently causing intermittent faxing errors. Please standby for further updates.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 19 May 2017 13:12:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[541-575 - John Day, OR]]></title>
                        <link>http://status.noctel.com/incident/29/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/29/</guid>
            <description><![CDATA[We have identified a provider in this region that is sending phone calls in an incompatible format to NocTel.  NocTel has created a workaround while the provider continues to work on resolving the issue.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 18 May 2017 22:45:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[541-575 - John Day, OR]]></title>
                        <link>http://status.noctel.com/incident/28/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/28/</guid>
            <description><![CDATA[Inbound calls to 541-575 prefixes are experiencing intermittent failures from CenturyLink, CenturyTel and Verizon Wireless.  Our upstream providers are currently investigating and will provide a status update shortly.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 18 May 2017 22:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Colocation Planned Maintenance]]></title>
                        <link>http://status.noctel.com/incident/27/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/27/</guid>
            <description><![CDATA[A colocation provider of NocTel will be conducting planned maintenance. Please see the following details:

-Planned Maintenance Date: Tuesday May 2nd, 2017

-Planned Maintenance Window: 4 pm - 8 pm PDT, 7 pm - 10 pm EST

-Expected Service Impact: None are expected, precautionary action has taken place to minimize risk of service disruption.

-Maintenance Scope: Planned necessary infrastructure upgrades by NocTel colocation provider affecting FRA1 service node, which take the node out of service temporarily.

If you experience any disruptions to your service after the maintenance window date and time, please immediately file a support ticket with NocTel Support (support@noctel.com, 503.764.4300).]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Tue, 02 May 2017 14:54:55 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Scheduled Maintenance of NocTel FMA (Fax Machine Adapter) Server - 04/28/2017]]></title>
                        <link>http://status.noctel.com/incident/26/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/26/</guid>
            <description><![CDATA[Scheduled maintenance of NocTel's FMA server is planned to occur on specified date. Please see details below:


-Planned Maintenance Date: Friday April 28th, 2017


-Planned Maintenance Window: 4 pm - 5 pm PDT, 7 pm - 8 pm EST


-Expected Service Impact: NocTel faxing services will be unavailable during the maintenance window. Voice services will not be affected.


-Maintenance Scope: Planned necessary infrastructure upgrades.


If you experience any disruptions to your service after the maintenance window date and time, please immediately file a support ticket with NocTel Support (support@noctel.com, 503.764.4300).]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 27 Apr 2017 17:11:58 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Inbound Faxing Outage Occurred, Now Restored]]></title>
                        <link>http://status.noctel.com/incident/25/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/25/</guid>
            <description><![CDATA[Engineers have addressed a host issue causing intermittent inbound faxing errors. Inbound faxing services have been restored.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Wed, 12 Apr 2017 13:24:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Control Panel maintenance is complete]]></title>
                        <link>http://status.noctel.com/incident/24/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/24/</guid>
            <description><![CDATA[Today's maintenance has been completed.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sun, 09 Apr 2017 14:49:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Schedule Control Panel Maintenance]]></title>
                        <link>http://status.noctel.com/incident/23/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/23/</guid>
            <description><![CDATA[NocTel's Control Panel will undergo maintenance on the specified date.  Please see details below:

-Planned Maintenance Date:  Sunday April 9th, 2017

-Planned Maintenance Window: 4 am - 9 am PST, 7 am - 12 pm EST

-Expected Service Impact: Logging into the NocTel Control Panel and managing your account will be unavailable during the maintenance window. Phone service, etc. will not be affected.

-Maintenance Scope: Planned necessary infrastructure upgrades.

If you experience any disruptions to your service during or after the maintenance window dates and times, please immediately file a support ticket with NocTel Support (support@noctel.com, 503.764.4300).]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Sun, 09 Apr 2017 01:52:24 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[PDX11 Recovered, Under Surveillance]]></title>
                        <link>http://status.noctel.com/incident/15/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/15/</guid>
            <description><![CDATA[Staff engineers have identified the cause of outage and are bringing service for PDX11 online shortly. The host will be monitored to ensure stability and evaluate whether the incident has been remediated completely.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 06 Apr 2017 19:15:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[PDX11 Hardware Replacement]]></title>
                        <link>http://status.noctel.com/incident/14/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/14/</guid>
            <description><![CDATA[Engineers are currently on-site working on replacing the failed hardware of PDX11.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 06 Apr 2017 19:04:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[PDX11 Major Failure]]></title>
                        <link>http://status.noctel.com/incident/13/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/13/</guid>
            <description><![CDATA[PDX11 has experienced a major failure. NocTel Operations is addressing the failure and taking steps to minimize impact to affected customers. The incident is expected to be addressed before end of day Oregon local time.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 06 Apr 2017 17:58:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Connectivity issues to FRA1 resolved]]></title>
                        <link>http://status.noctel.com/incident/10/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/10/</guid>
            <description><![CDATA[The problem has been identified as a failed provider network component and has been replaced.  Please report any further troubles with this node.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Mon, 03 Apr 2017 16:45:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[FRA1 outage reported]]></title>
                        <link>http://status.noctel.com/incident/11/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/11/</guid>
            <description><![CDATA[We are researching connectivity issues with FRA1 with the hosting providers.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Mon, 03 Apr 2017 14:02:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[NocTel FMA Maintenance]]></title>
                        <link>http://status.noctel.com/incident/9/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/9/</guid>
            <description><![CDATA[NocTel's Fax Machine Adapter (FMA) backend will undergo maintenance on the specified date.  Please see details below:

-Planned Maintenance Date:  Tuesday March 21st, 2017

-Planned Maintenance Window: 4 pm - 5 pm PST, 7 pm - 8 pm EST

-Expected Service Impact: Faxing will temporarily be unavailable during the maintenance window. Phone service, etc. will not be affected.

-Maintenance Scope: Planned necessary infrastructure upgrade to FMA backend.

If you experience any disruptions to your service during or after the maintenance window dates and times, please immediately file a support ticket with NocTel Support (support@noctel.com, 503.764.4300).]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Mon, 20 Mar 2017 21:08:26 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Outbound faxes failed to be delivered]]></title>
                        <link>http://status.noctel.com/incident/8/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/8/</guid>
            <description><![CDATA[Some outbound faxes were failing to be delivered.  The issue has been corrected as of 17:10 UTC.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Fri, 10 Mar 2017 15:47:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Power maintenance in ATL facility]]></title>
                        <link>http://status.noctel.com/incident/4/</link>
            <guid isPermaLink="true">http://status.noctel.com/incident/4/</guid>
            <description><![CDATA[NocTel will be conducting power maintenance in our Atlanta, Georgia, USA data center on Saturday, March 4 at 10:00am - 12:00pm EST.

Services should not be affected, although we will have staff on-site in the event there is any trouble.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">NocTel Service Status</dc:creator>
            <pubDate>Thu, 02 Mar 2017 15:32:21 +0000</pubDate>
                                                                                                        </item>
            </channel>
</rss>
